The actual rooms are decent. Carpeting does have a bit of walking stains, but it's clean. The beds are firm and supportive. A strange issue for English speaking guests: none of the channels are in English. Russian? Yes. Spanish. Yes. English? No. Odd.
The service was ok. While everyone was cheery, they didn't sweat the details. For example, we called to ask why the AC wasn't working to which we got a "we'll fix it from down here" response. After three calls, they finally explained that the AC doesn't work if any of the windows are not closed completely. Apparently the bathroom window was open a crack. If we had knowns this is how the AC woks, we would have checked EVERYTHING...a detail helpful at 2am. Or the concierge's recommendations for restaurants in Rome were the same tourist food traps…we expected better from a hotel of this caliber.
Stay away from the rooftop hotel. Even with the killer view, the scene's not deserving of the elitist attitude.
All in all, a decent stay. Very convenient to everything central in Rome. Just not amazing.More
- Free Wifi