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“Good basic Hotel”
Review of Hotel Gioberti

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Hotel Gioberti
Ranked #680 of 1,272 Hotels in Rome
Reviewed 24 June 2013

TERRIBLE SHOWER AND A SMALL ROOM. 1SOME RECEPTION GOOD AND SOME NOT. GOOD BREAKFAST FOR ITALY. BED HARD. It had a good position for looking at the sights. Though I thought Rome dirty with knots of graffiti and no public toilets. I took a photo of one that was failing down and covered in graffiti.

Room Tip: Ask for comfortable bed.
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  • Stayed: June 2013, travelled as a couple
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1  Thank Susie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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142 - 148 of 566 reviews

Reviewed 5 June 2013

This was the absolute worst hotel I have ever stayed at. The hotel is awful, the area it is located in is awful and the hotel is awfully run. The rooms were awful, the bathroom was awful and managements attitude proved to be awful. The only thing I have to say good about this hotel is that it is right across the street from the Roma Termini train station which allows for a fast get away from this hostel which they call a hotel. I was furious on arriving at this hotel as it was nothing like it was presented and yet it proved to be the most expensive hotel we stayed at on our European trip despite being by far the worst!! If you enjoy paying a premium hotel price for a poor man's hostel then this is the place for you. There is no worse feeling than the feeling of being robbed and that is exactly how I felt after checking out of this place.

Room Tip: try the ACCOR hotels. Much better choice!
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  • Stayed: May 2013, travelled with family
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7  Thank Marsha M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 June 2013

Very very near train station (Roma Termini) but fairly simple hotel. Small small room about 10 sqm with tiled (non-carpet) floor and small small shower area. Quite pricey and never bother to reply my email on transfer request query prior to my arrival.

  • Stayed: May 2013, travelled as a couple
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5  Thank EugeneSG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 June 2013

Frankly speaking I was very disappointed with this hotel.Chosen this hotel was due to it excellent located and was rated 4 Stars. (Was charge €319 for 2 nights).Receptionist don't look helpful nor friendly at all,check in process took a while.Room lifts were located 3 stairs above ground level,very inconvenience for people carry large luggage.
Room(rm515) was spacious,old and clean. Bathroom was bright and big with again 2 toilet bowls and a mini tiny shower cabin where you hardly turn around during shower as you for sure hit onto the plastic doors.This hotel which awarded 4stars don't even provide simple amenities like tissue paper or even a bottle of mineral water etc.
During my first night requested for free Wifi code but was told by the unfriendly receptionist that "wifi is not free" via phone. Direct booking thru their website Wifi supposed to be free! Went down to the reception with my confirmation email stated "free Wifi" and was given free wifi code for 24hrs unwillingly by the receptionist.
Connection to the wifi was a nightmare. Hardly get connected unless my surfing is near to the entrance door of my room. Had to sit beind the door to do my free wifi surfing.
Breakfast was again disappointing! Pastries were cold,hard and tasteless! The only "hot" dish is scrambled eggs. Not much choose of bread,don't even provide a toaster.
Really disappointed and regretted of choosing this hotel. Other than the location,this hotel don't worth a 4 stars rating.

Room Tip: Choose another hotel.
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  • Stayed: May 2013, travelled with family
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6  Thank morinaga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 May 2013

The hotel website photos were exactly what it was in reality, We had a triple room, super clean, good size with a lovely clean modern spacious bathroom.The breakfast was great, all u could want,cereals, yogurt, cold meats, scrambled eggs,pastries, juices + great coffee. Staff were extremely nice +helpful. Location was great, especially for day trip by train to Pompeii. Great value, would definitely stay here again, as friends did not have as good reports of breakfast or bathrooms in similar hotels

  • Stayed: May 2013, travelled with friends
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Thank Barbara N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Gioberti, Revenue Manager at Hotel Gioberti, responded to this reviewResponded 3 June 2013

Dear Guest,
we would like to thank you for your comment! We are delighted to read you had a pleasant stay with us! We hope to host you again and again!
The Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 May 2013

I found the staff to be very pleasant and accommodating. They went out of their way to make sure that we understood our bill and all charges. All was on the up and up..... Hotel was very clean and very quiet. We didn't have the most fantastic view, but then we didn't come to Rome to sit in our room. The location was incredibly convenient. We were a 2-3 minute walk from the train station and possibly a 15-20 minute walk (depending on your pace) from the Colosseum. Restaurants within walking distance were average. Neighborhood wasn't bad and we didn't feel uncomfortable walking at a brisk pace at night. It wasn't a place I would want to take a leisurely stroll through, but then there really isn't anything around that would cause you to want to linger. Breakfast was great -- scrambled eggs, meats, yogurt, cereals, bread and pastries. The fruit was canned, but at least they offered some. Coffee/cappucinos/espressos were great. Bathrooms were very clean and updated. However, the shower head choice proved to be difficult for tweens. It was a hand held variety that you could attach to the wall, but it was attached in the middle of the side wall so that if the shower was running while it was fastened it would spray out of the curtain.....It worked fine and provided a nice amount of water pressure, there was just a bit of a learning curve. :0) My only other "complaint" would be that the beds were extremely firm. Although, most nights we were so exhausted that it did not prevent us from sleeping.

Room Tip: If you are interested in a room with a better view you should specify when you make your reservation...
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  • Stayed: May 2013, travelled with family
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Thank blovitsfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Gioberti, Revenue Manager at Hotel Gioberti, responded to this reviewResponded 31 May 2013

Dear Guest,
we would like to thank you very much for your comment! We are always delighted to read that our service is appreciated. We aim to get better everyday and forever, this is why we are changing all materasses to give a better comfort to our guests! We hope to have you at our hotel for your next stay in Rome!
The Hotel Management

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Reviewed 26 May 2013

First off they are dishonest. They booked me an extra night in error and said they would credit my card for their error and never did, even after vowing via email they had submitted the credit to my bank. This is a 3rd rate hotel which markets themselves as an upscale hotel but offers none of the amenities of an upscale hotel. WI-FI is not included, there is no restaurant or room service in the hotel. The rooms are shoddy and cheap. My bed broke and collapsed with me in it and I am a moderate man who weighs 185 pounds. The standup showers are too small and you cannot manuever in them unless you are a midget. They do offer a buffet breakfast but it is limited and unimpressive. The front desk staff was nice and very helpful but overall this was a very unpleasant stay and experience. It is a Days Inn hotel with a Ritz Carlton price.

Room Tip: Mercure Hotels
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  • Stayed: May 2013, travelled with friends
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6  Thank simmonr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Gioberti, Revenue Manager at Hotel Gioberti, responded to this reviewResponded 28 May 2013

Dear Mr Simmons,
We are really surprised about your comment! We are sorry about your unpleasant stay (we do our best to offer the best service!) but we can’t accept been called dishonest: the reservation you made through our web site was made for the nights you choose to stay at our Hotel with a prepaid not refundable solution (conditions accepted at the time of confirmation: Payment and Cancellation Policy for Advance Purchase Rate: Full payment in advance is required for this reservation. Reservations are final and require full prepayment for the entire stay. Credit card is charged at time of booking. No refunds if cancelled or changed). After a few days we received a mail from you admitting your mistake of dates of stay and asked to have the last night refunded. We agreed with the refund (advising you about how slow this could be!) even thought the nature of the reservation could have allowed us to tell you that nothing was due as reservation was made from you. The hotel staff started the procedure of refund but credit cards circuits are not so fast. We would like you to check your mail box, we sent to you the documentation stating that we acted with the credit card circuit immediately and that from January your refund was made on 14th May. Please call your credit card and check this matter as on our side the refund kindly agreed from us was made. We are sure that you will write back publicly here that no mistakes about extra night was made on our side and that we were really kind on giving to you back the amount that we could have kept due to the nature of the reservation.
The following morning you had your bed collapsed the hotel staff immediately fixed the problem out even though no information was given from you. Usually guests should refer to the reception so that the hotel can immediately act with a new room or fixing the problem out. Likely our staff realized itself and did it independently from your information.
Regarding wi-fi service is free of charge for guests with direct reservations, if you had requested you would have had it for free as you made the reservation from our website (no charges of wi-fi were made under your name!!). The hotel does not have restaurant and nowhere is differently stated. Breakfast room service is available on request with an extra supplement.
We are sure you will agree with us that after all, even if your did not like the hotel, we demonstrated flexibility on giving to you back the money that we would have had the right to keep.
We are looking forward to reading a review from you about our honesty and care of guests. Best regards.
The Hotel Management

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Additional Information about Hotel Gioberti

Address: Via Gioberti 20, 00185 Rome, Italy
Region: Italy > Lazio > Rome > Esquilino
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#314 Luxury Hotel in Rome
Price Range: £74 - £156 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Gioberti 4*
Number of rooms: 80
Reservation Options:
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Also Known As:
Gioberti Hotel Rome

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