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“A few things to remember”

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FH Grand Hotel Palatino
Ranked #301 of 1,258 Hotels in Rome
Southampton NY
Level 3 Contributor
9 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“A few things to remember”
Reviewed 23 November 2013

We are staying at this hotel for a few days and overall it is pretty good. I deliberately did not read other reviews before writing this so forgive any repeats. Our tour was checked in quickly and the luggage arrived in a short time. Location is good and there is lots to see within walking distance. Just a couple of things to remember if you come here.... No free wi-fi expect in the lobby. You pay by the hour or day otherwise. 5 Euros per hour,, 8 for a day 12 for 2 days and 15 for 72 hours. Leaves a nasty taste in the mouth especially on just arriving. Why don't hotels just charge more for the room and include the wi-fi? You need a password for the lobby and my iPad asked me for the user name. Small problem, the paper they give you doesn't have a user name on it. Apparently this must happen a lot as the reactionist told us we didn't need one and to make sure we were on the right server. It is not clear though. The signal does not even get past the bar and there is no internet service in the restaurant. We had dinner in the restaurant section behind the bar and we could see the bar area but no signal. The second thing is that like other hotels in Italy they require you to store your card/key in a slot by the interior of your room door so that the lights stay on. The logic behind this I guess is that when you leave you take you card/key and the lights are turned out because no one is in the room. What they neglect to tell you is that the power to the outlets is also shut off when you leave, thereby not charging any phone/tablet/computer that you leave charging. STUPID! So now I have an extra key/card and it is fixed. Suggest you also ask for one and then maybe they will get tired of issuing extra cards and fix the problem. Oh, and no matter how we try, we can't shut the heat off so we left the window open and we face the street. Waited for 10 minutes before finding a bartender to serve us last night. I walked through the dining room and looked behind the bar but no one was around at 5.30pm. Other customers were in the bar as well but they didn't have any drinks in front of them so I assumed they were waiting for service too. Staff are helpful but I wouldn't call the standard of service "friendly". No smiles when they greet you and one of the receptionists was working on his computer but didn't stop to help me so I had to wait for about a minute. If he had said " one second I'll be right with you" no problem, but he didn't so here I am telling you about it. They do need to do a bit more training on the staff I think. Maid in our room was friendly when we met her, big smile and apologized for being there when we came back. Hey, she was doing her job and she smiled. No problem. Maybe they should promote her to the reception desk?

  • Stayed November 2013, travelled with friends
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
3 Thank Chris-Kim_ABM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Canton, Texas
Level 3 Contributor
22 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 22 November 2013

Only a few blocks (easy walk) from the Coliseum. A few good close restaurants. More than most places I have stayed in Italy, it is all about the shift of work. If you keep you expectations toward the we don't care and won't help you side then the evening desk staff will suite you well; fortunately you can miss them 2/3 of the time. There were two women on one desk shift that did awesome and wanted to make your stay good, offering help on top of help though... so you get the good with the bad. Do not hit this place Saturday night to checkin though as that is when bus loads show up...The rooms, common areas, restaurant and such are all only ok. The breakfast was actually not bad for Italy but that is far less than a Courtyard in the US. Parking is off the chart BAD and it not included. The parking garage is independently owned under the hotel and about 20 mins car ride away and yet only 5 minutes walk... only in Rome, Paris, etc can you get such craziness. Coffee is bad even for Italy.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TCarlton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Padua, Italy
Level 3 Contributor
15 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 18 November 2013

From the web page, it looks very very ok!
When you visit it... it's different!
Too many groups of tourists that mean you have to wait for your check-in, your breakfast, your check out, etc.
Anything wrong and anything special. Very good position: it's near the train station and the businness area

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 0Cinzia0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marshall, Wisconsin
Level 5 Contributor
78 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 18 November 2013 via mobile

Ok hotel. Nothing fancy, and depending on which staff member you get the service varies by a wide degree. No ice machines, but it is available at the bar. Noisy rooms if facing the street. Small but comfortable rooms. Rooms are very clean and cleaning staff does a very good job. Currency exchange in the hotel has a very favorable rate. Hotel is 5 min walk to Coliseum, and a half of a block to metro. Many restaurants in the area.
Free breakfast has crossings, eggs, bacon,juices, pastries,cereals, fresh fruit. Again nothing fancy, but Very adequate.

Stayed November 2013, travelled as a couple
Helpful?
2 Thank Br0914
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glen Ellyn, Illinois
Level 3 Contributor
9 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 14 November 2013

We stayed here the first 3 days we were in Italy. We were on a tour, and I think other tour companies use this hotel too. It is in a great location. Close to the Colloseum and the Forum, and the subway which we took to the Spanish Steps and Trevi fountain. I gave this hotel an average because of the rooms. They were clean, but had hard European beds, and the hotel is in charge of the air conditioning! Off at midnight and on again at 6am! Glad we weren't there in July! We were there the second week of Oct., but still warm enough at night to have ac on all night.
Buffet breakfast good, but terrible coffee! Would stay here again if they leave the air conditioning all night!

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mcndb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ligonier, Pennsylvania
Level 6 Contributor
209 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 13 November 2013

Stayed here 2 nights prior to leaving on a cruise. Room was good but no carpet on the floor. Breakfast buffet was outstanding with juices, coffee, pastries, cereals, eggs, bacon and champagne (yes champagne). Also had available some lunch meats and other goodies.

Room Tip: Centrally located in the heart of the city.
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  • Stayed November 2013, travelled as a couple
    • Value
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    • Service
Helpful?
2 Thank dunald0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lake Ridge, Virginia
Level 3 Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 11 November 2013

This hotel is not only right near the Colosseum, but right at the bottom of some stairs from the St. Peter in Chains church, where there is a fabulous Moses sculpture by Michelangelo. Our twin room was a good size and clean, with comfortable beds. The breakfast buffet was delicious and plentiful. I can highly recommend this hotel.

  • Stayed October 2013, travelled with friends
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
Thank sperantei
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about FH Grand Hotel Palatino

Property: FH Grand Hotel Palatino
Address: Via Cavour 213-M, 00184 Rome, Italy
Region: Italy > Lazio > Rome > Monti
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#163 Luxury Hotel in Rome
#227 Business Hotel in Rome
Price Range (Based on Average Rates): ££
Hotel Class:4 star — FH Grand Hotel Palatino 4*
Number of rooms: 200
Official Description (provided by the hotel):
The Grand Hotel Palatino is situated in the heart of the ancient center of Rome, just a short walk away from the Coliseum and Imperial Forums. Close to shopping streets where Rome's most elegant shops can be found and near Termini Railway station, the air terminal and main subway station, providing rapid links to all the most important areas of Rome. Palatino Grand Hotel has 208 large rooms, 2 restaurants, 1 bar, 4 meeting rooms. ... more   less 
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Also Known As:
Palatino Grand Rome
Rome Palatino Grand Hotel
Grand Hotel Palatino Rome Italy
Hotel Palatino

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