We are staying at this hotel for a few days and overall it is pretty good. I deliberately did not read other reviews before writing this so forgive any repeats. Our tour was checked in quickly and the luggage arrived in a short time. Location is good and there is lots to see within walking distance. Just a couple of things to remember if you come here.... No free wi-fi expect in the lobby. You pay by the hour or day otherwise. 5 Euros per hour,, 8 for a day 12 for 2 days and 15 for 72 hours. Leaves a nasty taste in the mouth especially on just arriving. Why don't hotels just charge more for the room and include the wi-fi? You need a password for the lobby and my iPad asked me for the user name. Small problem, the paper they give you doesn't have a user name on it. Apparently this must happen a lot as the reactionist told us we didn't need one and to make sure we were on the right server. It is not clear though. The signal does not even get past the bar and there is no internet service in the restaurant. We had dinner in the restaurant section behind the bar and we could see the bar area but no signal. The second thing is that like other hotels in Italy they require you to store your card/key in a slot by the interior of your room door so that the lights stay on. The logic behind this I guess is that when you leave you take you card/key and the lights are turned out because no one is in the room. What they neglect to tell you is that the power to the outlets is also shut off when you leave, thereby not charging any phone/tablet/computer that you leave charging. STUPID! So now I have an extra key/card and it is fixed. Suggest you also ask for one and then maybe they will get tired of issuing extra cards and fix the problem. Oh, and no matter how we try, we can't shut the heat off so we left the window open and we face the street. Waited for 10 minutes before finding a bartender to serve us last night. I walked through the dining room and looked behind the bar but no one was around at 5.30pm. Other customers were in the bar as well but they didn't have any drinks in front of them so I assumed they were waiting for service too. Staff are helpful but I wouldn't call the standard of service "friendly". No smiles when they greet you and one of the receptionists was working on his computer but didn't stop to help me so I had to wait for about a minute. If he had said " one second I'll be right with you" no problem, but he didn't so here I am telling you about it. They do need to do a bit more training on the staff I think. Maid in our room was friendly when we met her, big smile and apologized for being there when we came back. Hey, she was doing her job and she smiled. No problem. Maybe they should promote her to the reception desk?
- Official Description (provided by the hotel):
- The Grand Hotel Palatino is situated in the heart of the ancient center of Rome, just a short walk away from the Coliseum and Imperial Forums. Close to shopping streets where Rome's most elegant shops can be found and near Termini Railway station, the air terminal and main subway station, providing rapid links to all the most important areas of Rome. Palatino Grand Hotel has 208 large rooms, 2 restaurants, 1 bar, 4 meeting rooms. ... more less
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- Also Known As:
- Palatino Grand Rome
- Rome Palatino Grand Hotel
- Grand Hotel Palatino Rome Italy
- Hotel Palatino