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“Nice hotel but location not ideal”
Review of The Duke Hotel

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The Duke Hotel
Ranked #147 of 1,268 Hotels in Rome
Certificate of Excellence
Reviewed 12 May 2014

A very smart hotel in a smart suburb of Rome but, like many places, they seem to rely on corporate events and then you can't get the shuttle at the time you want it ( or not at all on one day ) and that's when the location can be a bit problematical.
Of course you can get a taxi or trains ( two changes to get to central locations ) but we booked the hotel because of the shuttle service and it was a bit frustrating that corporate events seemed to get priority.
All this being said, our room was lovely and the lounge areas very smart (when not allocated to business events).

  • Stayed: May 2014, travelled as a couple
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4  Thank Dave R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 9 May 2014

This is a copy of the complaint I sent to my travel agent. Camille thanks for helping us with booking this trip, you did such a great job!

With that being said, there were a number of things that were not in your control that I want you to be aware of that the hotel did. First when we arrived at 2:20pm and called the hotel to see if they had a shuttle, they told us no and that we needed to either get a taxi or take the train in. They said once we were at the train station to call them. Once we arrived and called they then told us we needed to find a bus and get to Euclid Square and then they would send a shuttle. All of this took more time trying to figure out the train and after looking for the bus for about 30 minutes and not speaking or reading Italian we got in line for the taxi and that took another 20 min. The taxi driver ripped us off by not turning on the meter and charging 25 euro and then the hotel us it should have been more like 10 - 15. Once we arrived at the hotel, they told us that there was a problem with our room and that the “water was broken” and that they needed to move us to another hotel. At this point they called a taxi and paid for it and it took another 15-20 ride to get there. By the time we got to the hotel everything took about 5 hours because it was getting dark. They said this hotel was a 4 star and theres was a 4 star but the room was not nice at all. Just look at the photos. http://www.hotelborromini.it/it/photogallery_light . On top of that our neighbors were extremely loud and had small child that keep going in and out slamming the door. We have a child so we understand, but would never let our son make that kind of noise at a hotel. We called the front desk and ask them to move and they said they had nothing available. They called the neighbor and told them we complained and it did quite down some.

The next morning the hotel told me that we needed to pay city tax. Camille did tell me about this but I didn’t remember. At first he told me it was $60 Euro. When I told him to call the hotel because they had not said anything about this, they did and said the hotel would take care of it. We got our taxi went 15-20 mins back in the morning and then put our stuff up in the room and booked a shuttle. By the time we actually got into Rome it was close to noon. One thing that was very strange in the morning is that the hotel had many many guess. It was big hotel, I would expect more guest if it “full”. I felt like they took our money for the 4 star and booked us in a 2 star at best and kept the difference. Not really sure why out of all those people why we were the only one I could tell that had to move?

That night in the nice new hotel there was a very very loud noise that keep going across our ceiling.Sound like someone rolling a cart over our head or a loud flushing toilet. After thinking about what it could be? I realized that we were next to the elevator shaft and every time someone in the hotel went up or down the pulley was some how close to over our heads. So all night we keep hearing it and actually had to down load a noise maker app for our phone just to sleep.

The next day went down ate breakfast and asked for the shuttle to be scheduled. The concierge wrote something down and told us that the 10am was full we would have to wait till 10:30. When the 10:30 came it also was full and when I asked the driver he told me I had the wrong time. I want back in and asked the concierge about it he said that we had never scheduled a shuttle for either time. This was a different guy but he didn’t even bother to ask his coworker. They said we could get on the 11am but there was only 1 spot and that my pregnant wife would have to ride on my lap. She didn’t like the should of being squished so we decided to walk. After getting lost and finding a bus station and waiting on the bus for 30min we finally made it into Rome 2 hours later.

The day of departure we had ordered a taxi the night before. The concierge told us that they would negotiate a fixed price for us from the hotel to the airport. I asked 3 time that night if it was a fixed price after being baited and switched a couple of times. That morning I asked again 3 times to the same man and he said, yes yes fixed price 60 Euros. The taxi driver didn’t speak english which is fine but in the cab once on the way after 10 min turned on the meter. About 1o minutes from the airport he tells us that it is going to be more. I didn’t even have that man Euros left because they said it would be fixed, so I had to pay him with US.

The room though extremely loud was very nice and maybe there was a language barrier with the booking and us getting there but our experience was severely poor with the hotel. The staff smiled very nicely why they really mistreated us. I decided to send you a picture of the line for the taxi, just to show you how long it took.

Room Tip: Make sure you are not next to the elevated shaft if you want to sleep. Sounds like a loud kitchen ca...
See more room tips
  • Stayed: May 2014, travelled as a couple
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6  Thank Nicholas R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 May 2014

One of the nicest hotel for the money in Rome even though it is far from the center of Rome. We have to take a taxi to go from here and there. The staff was friendly and helpful. The breakfast was excellent typical Italian style of service. The room was nice and roomy with ward robe for a change.

  • Stayed: October 2013, travelled as a couple
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Thank Tnpa2750
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 May 2014

This is a nice place to stay in Rome, we had a nice weekend here in April. My thanks go to the hardworking staff, the receptionists who did their best to balance the work between arriving customers, taxi bookings and were a mine of information about the city. Also at breakfast staff were very courteous, particularly Laura who always greeted us with a smile.
Good: Room standard, breakfast, reception rooms and furnishings.
Could be better: The bathroom was a little worn in places - e.g. our shower head needed replacing, but really a minor detail. Wifi was a little challenging to use, but free. A larger shuttle bus would probably be a good idea too as it was a little cramped once with 8 people on 6 seats!

Finally a word of warning to my fellow British travellers: This hotel is in Italy. The Italians still drink coffee rather than tea, still speak Italian and still watch TV in Italian. If you are looking for a hotel with tea making facilities in the room, several TV channels in English etc, your best bet is to stay in Britain.

  • Stayed: April 2014, travelled as a couple
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1  Thank MisterCreosote
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 April 2014

Beautiful and sophisticated hotel with a love to details.
Excellent service,staff was exceptional!
Hotel was located in a quiet but pleasant residential area ( with a few charming coffee shops,restaurants a nd boutiques)not far from the piazza del populo ( historical center)about 25 min walk.
However the hotel provided a frequent shuttle bus,free of charge.
The hotel restaurant including the morning buffet offered good quality food in a very charming environment.
We definitly would choose the hotel again.

  • Stayed: April 2014, travelled with family
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Thank Sarah D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 April 2014

I really enjoyed staying in this hotel, staff were friendly and willing to help which is always nice! The location is close to center and the hotel also offers their shuttle that drives you to the center. When we were leaving hotel ordered us a mini-van

  • Stayed: April 2014
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Thank JekaterinaOk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 April 2014

We arrived at the Duke Hotel quite late from the airport. It was nice to find we were able to get a decent meal up to 10.15 pm. The food in the hotel is of high standard but is a bit pricey!
Breakfast is a feast with all you could want to start your day, although if you wanted 'fresh' coffee it cost 4 euros.The hotel is great value with rooms being large enough and clean.The bed was one of the most comfortable I've had for a long time. The hotel is around 4 km out from the city centre, with the district of Euclide only 500m away for local restaurants and cafes.This is not a problem as the hotel provided a free shuttle to Flaminio metro station from which all the sites of interest are easily reached. After a day's sightseeing the fact the hotel was in a quiet residential area was a big plus with a peaceful night leaving you refreshed for the next day's sight seeing. The Duke Hotel staff are polite and very helpful with a great shuttle service but with only 7 seats "soon to be 8 " you do need to book out on the morning service, less so on the way back later in the day. We highly recommend the Duke Hotel and would be happy to stay there again.

  • Stayed: April 2014, travelled as a couple
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1  Thank marcus s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Duke Hotel

Address: Via Archimede 69, 00197 Rome, Italy
Phone Number:
Region: Italy > Lazio > Rome > Parioli
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#79 Business Hotel in Rome
#82 Family Hotel in Rome
#88 Luxury Hotel in Rome
#101 Romantic Hotel in Rome
Price Range: £65 - £317 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Duke Hotel 4*
Number of rooms: 86
Official Description (provided by the hotel):
The 4-star boutique hotel The Duke Hotel allows you to enjoy the city at its best: art, culture, shopping and business. Nestled in the Villa Borghese area The Duke Hotel offers a quiet and private place to return to after a day of exploring the Eternal city's attractions or doing business. Just minutes away from the historical center, where the finest shops and historical sites can be found and nearby the new Auditorium Parco della Musica, Galleria Borghese, Olimpic Stadium and the Museum of Modern and Contemporary Art. The Duke Hotel will be an ideal place for single tourists, families and business travelers alike.The Duke Hotel has 86 comfortable rooms. The rooms are distributed over 6 floors and are different in shape and size. Some rooms have balcony or terraces. Several connected rooms. Four rooms are equipped for disabled guests. A smoking floor is also available. All these rooms are tastefully decorated with the furnishings further enhanced by coordinated flowers and offers all comforts and services of a 4* hotel. Authentic Italian cuisine is served in its restaurant "I Duchi". You may enjoy a variety of original menu creations and regional home-made pastries. The cuisine adds a touch of creativity to the traditional cooking with international specialties recommended by our Chef. The comfortable Polo Lounge Bar is a popular meeting place. The warm atmosphere makes it an ideal meeting point where you can relax, enjoy a large choice of cocktails and drinks and taste the traditional English Afternoon Tea. For business travelers or those hosting a social event while in the city The Duke's Meeting Rooms are equipped with all technical fittings as well as special technology for videoconferences such as ISDN lines. All the Meeting Spaces maintain the same taste for detail as the hotel with comfortable chairs and furnishings in delicate shades creating an elegant yet efficient atmosphere.If you are looking for a quality luxury hotel in Rome ... more   less 
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Also Known As:
Duke Hotel Rome
Rome Hotel Duke

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