After reading all the great reviews, we booked two rooms for our party of four for two nights in mid-June. I don't know what happened with this hotel, but our experience was definitely not five star. Having previously stayed at the St Regis Rome, I had a certain expectation of service which was not matched. First off, we pull up in a taxi, no one comes out to open our door. An employee is outside on his cell-phone ignoring us. Finally, someone comes out to assist with the luggage, and then the employee gets off his phone and welcomes us. Everytime we entered or exited the front door, no employee was present. Seriously, at $600/night? The front desk check-in went smoothly, however, there was a huge disparity between the two rooms, so we requested a deifferent room. They were kind enough to give us a Junior Suite to replace the one room, however, it had an old mattress and wool blanket. It was not a Sofitel Bed (the hotel actually prides itself on these beds and linens and has a brochure on the desk). Before dinner, I asked the front desk to have the bed made up for us. When we came back three hours later, it had not been made up. I then had to approach the night clerk, who I can only describe as brutish. He told the teenage bell boy to take care of it (did not speak a word of English). The poor kid did not know what to do, brought a twin size feather bed, and returned to the front desk clerk for help. I could hear the clerk yelling at the bell boy from our room, which was just up a flight of stairs from the front desk. Anyway, we only ended up with a flat comforter to replace the old wool blanket. As the air conditioner did not work well, we didn't need much in the way of coverings. The concierge staff at this hotel disappeared around 5:30 or 6:00, which I have never observed before in a nice hotel. It seemed like the hotel was understaffed to me.
This hotel is in a good location for seeing the sights. People have complained about the walk up the hill, but it was nothing. The hotel breakfast is in the basement which I did not like at all--no windows. The Terrace Restaurant is lovely. We ate there one evening and had a nice meal with a spectacular view of the sunset over Rome and the dome of St Peter's. Yes, it was pricey, but the view was unbelievable. Definitely go for the view.
All in all, this hotel fell short for me. At $600/night, I expect exceptional service, and we did not receive it. I did not find the hotel staff warm at all. Most of them were professional, yes, but not warm. I would not stay here again.
- Official Description (provided by the hotel):
- In the heart of Bella Roma, overlooking the Villa Borghese gardens, Sofitel Rome Villa Borghese means an outstanding stay. French-style living and devoted personalized service a l’italienne. A haven of refinement celebrating a perpetually fascinating city. The Sofitel Rome Villa Borghese stands adjacent to its namesake, just a stone’s throw from the poetic Villa Medici and the famed Piazza di Spagna (Spanish Steps). 81 elegant guest rooms, including 3 penthouse suites with private terraces, overlook either the Villa Borghese gardens or the charming city streets. Flooded with light, decorated in Natural Chic style in warm jewel tones and accented with silken textiles. Relax in marble bathtub, awaken fully refreshed from a night in the Sofitel MyBed. Enjoy delightful drinks and divine Mediterranean cuisine at the splendorous rooftop restaurant La Terrasse Cuisine & Lounge. Start the day with an energizing selection of French and Italian specialties at the elegant restaurant La Litterature. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, ACCOR, Priceline, Hotels.com, Agoda, Ebookers, Odigeo, Traveltool, S.L.U., TravelUp, TripOnline SA, Cancelon, Evoline ltd, getaroom.com, HotelQuickly and Hotel.de so you can book your Sofitel Rome Villa Borghese reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Sofitel Roma Villa Borghese Hotel Rome
- Sofitel Hotel Rome
- Sofitel Hotel Roma
- Sofitel Rome
- Rome Sofitel