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Sofitel Rome Villa Borghese
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Reviews (2,444)
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All reviewsvia venetospanish stepsrooftop restaurantvilla borghesehermes toiletriesla terrasseluxury roomtop floortrevi fountainbeautiful hotelcorner roomquiet streetfive star hoteleternal cityour honeymoonst peterspastries
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Reviewed 9 July 2014

Stayed here for a three night stay, Monday till Thursday, very welcoming porter and staff, could not do enough to make us feel comfortably, we dinned on the terrace the first night, great table looking over Rome, words can't describe the view, sunset over Rome, amazing. The only thing that could of been better was the bathroom, very small leak around the shower screen which let a small pool of water onto the floor when showering, the only thing they could improve on though....also great cocktail waiter.

Room Tip: Try and get a room as high as possible, better views the higher you go, we had a corner Rome which had great views and lots of windows
  • Stayed: June 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank Wayne H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_Rome, General Manager at Sofitel Rome Villa Borghese, responded to this reviewResponded 16 July 2014

Dear Guest,

We thank you sincerely for your lovely comment on TripAdvisor.

We are very glad that you appreciated your stay among us and that you were very especially seduced by our services, as well as our location offering a breathtaking view on the Eternal City.

Did you know that in 2012, Sofitel Rome Villa Borghese won the World Luxury Awards as “Best Luxury Romantic Hotel" in Italy and in 2013, the “Best Luxury Rooftop View Hotel” in Europe?

Your satisfaction is our priority and we are very happy to know you spent an enjoyable moment with us.

We are so sorry however for the small leak around the shower and do sincerely apologize for the inconvenience. Your feedback is very important to help us in our ongoing efforts to improve our service, so thank you again.

As you know, 'All roads lead to Rome!'.

We look forward to welcoming you back in occasion of an other romantic break in the 'Eternal City'!

Best regards,

Laurent Hudry
General Manager

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Reviewed 8 July 2014

This hotel is very well located near the Spanish Steps and other attractions such as The Pantheon, Trevi Fountain etc. The service is good though we did not get into our room as early as promised. We were upgraded to a beautiful Medici Suite with a balcony overlooking the nearby Park and all the historic sites of Rome. The bed is comfortable but no sheet was supplied and doonas on their own in mid-summer are too hot; especially if the air conditioning does not work properly. And it did not! Even though a guy came up to supposedly service it it never cooled the room properly and I couldn't sleep due to the incredible humidity in the room. Outside it was too humid and hot to keep the windows of the balcony open. For a hotel of this calibre charging the rates it does this was a real negative.
The restaurant on the top floor with the magic view is excellent - see my separate review of it.

Room Tip: If you can get one of the suites with balcony then go for it
  • Stayed: July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Tania d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_Rome, General Manager at Sofitel Rome Villa Borghese, responded to this reviewResponded 21 July 2014

Dear guest,

We are glad to hear that you have enjoyed our central yet quiet location as well as the breathtaking view from our panoramic restaurant.

Indeed, 'La Terrasse Cuisine & Lounge', overlooking the gardens of the Villa Borghese, the beautiful park of the Villa Medici, with the backdrop of the Dome of St. Peter's Basilica, offers a unique view of the "Eternal City".

At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.

We take this opportunity to inform you that sheets are available on request.

Moreover, we are very sorry if the air conditioning does not work properly. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We are pleased to see that the rest of your experience was satisfactory.

We all look forward to welcoming you back soon.

Best regards,

Laurent Hudry
General Manager

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Reviewed 7 July 2014

  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Sofitel.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Sofitel_Rome, General Manager at Sofitel Rome Villa Borghese, responded to this reviewResponded 9 July 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 1 July 2014

We stayed in this hotel several times over the last 10 years. The service, the view are excellent but the hotel has not been renovated and needs new bathrooms.
It is centrally located and is walking distance to the Via Veneto , the Pantheon, Villa Borghese and the Spanish steps.
Rooms are quite small .

Room Tip: Try to get a higher floor so you have the view of the city of Rome.
  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank lucillecarlos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_Rome, General Manager at Sofitel Rome Villa Borghese, responded to this reviewResponded 2 July 2014

Dear Guest,

We are very honored you chose the Sofitel Rome Villa Borghese for your stay in the “Eternal City” over the last 10 years.

I thank you for your loyalty and for pointing out our high standard of services in all areas of the hotel. This means a lot to us! We genuinely look after our guests. We work with passion.

Rest assured that we do take all comments seriously and appreciate all the feedback we can get. Your satisfaction is our priority!

We then look forward to welcoming you back to our centrally located hotel during your next visit in the 'Eternal City'!

A très bientot!

Best regards.

Laurent Hudry
General Manager

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Reviewed 1 July 2014

What can we say, just a beautiful hotel. Great location only 5-10 minutes from the Spanish steps. My husband & I dined on the rooftop terrace. The food, view & service was amazing. Our room was amazing. We travelled with our 2 young teens & had adjoining rooms. They were quiet big rooms for Europe standard. Will definitely stay at the Sofitel Rome Villa Borghese when we return to Rome.

  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Peta M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_Rome, General Manager at Sofitel Rome Villa Borghese, responded to this reviewResponded 2 July 2014

Dear guest,

I am extremely thankful to you for this marvellous feedback!

I am really glad to hear that you have enjoyed so much your stay.

I thank you for mentioning into details you very satisfactory experience throughout the different departments in the hotel.

Your lovely words will serve as an encouragement to keep on providing such high standard of services.

We all look forward to welcoming you and your family back at Sofitel Rome Villa Borghese.

Au revoir,

Laurent Hudry
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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