We stayed at this hotel with my husband for 5 nights in November 2011. I do not know where to begin to write about the horribleness of this hotel. First, they did not allow us to cancel our reservation (we had to cancel due to family and health issues, the time we cancelled was two months prior to the time of stay-TWO MONTHS), therefore we had a compulsory stay to use up the amount, which I think is unacceptable for a LUXURY status hotel. Second, the senior staff of the concierge is clueless! Simply clueless, they have no idea about the attractions in the city. Third, during the check out, one of the senior staff of the concierge(the one with a mustache) tried to charge us more than the price we had agreed!!! Still trying to rip us off, when we showed him the e-mail that showed the price, he did not even apologize!! There were problems with the room too; The wireless was extremely weak, the closet in the room had cobwebs, and there was this terrible noise coming from upstairs -the restaurant floor, which the staff claimed to be empty. Lastly, the so-called michelin star restaurant of the hotel had a weak service, every time I ordered bread and butter, either the bread, or the butter, or both of them were missing! The risotto I had was the saltiest I had ever tasted. My advice; Watch when you make reservations to this hotel, they surely will never cancel it and they might even try to overcharge you!
- Official Description (provided by the hotel):
- A jewel of elegance in the heart of the city, recently restored from a palace dating from 1890 and walking distance from the Spanish Steps and the Via Veneto area. ... more less
- Reservation Options:
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- Also Known As:
- Splendide Royal Hotel Rome
- Splendide Royal Rome