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Hotel Pace Helvezia
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Reviews (710)
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All reviewsroof terracetrevi fountaintrajan's marketpiazza veneziapastriescentrally located hotelwithin walking distancebit datedbusy roadstaff on receptionspanish stepsexcellent locationfacing the streetcold meatsciampino airportmini barroman forum
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Reviewed 8 August 2014 via mobile

The worst staff ever. Had a very very small room. Door can't be closed. Reception guy told me he can do nothing and was very rude. Changed me the room after a lot of discussions. Wifi was not working in the room all the time and many travellers were complaining of that. Reception was extremely unhelpful.Room service cleaned the room only once in 4 days !the only good side of the hotel is the location.!!

Stayed: August 2014, travelled solo
5  Thank Dina_Gabra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nadia P, Guest Relations Manager at Hotel Pace Helvezia, responded to this reviewResponded 23 December 2014

Dear Dina_Gabra, we apologize for having been below your expectations, we clean the rooms everyday and change the blankets every 2 days. We are sorry that you found our staff rood and unhelpful, usually our guests like the staff, as you can see from the majority of the reviews.

Best regards

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Reviewed 7 August 2014

My wife and I recently stayed here twice when we were in Rome. The hotel is actually quite charming. Yes, it could use some minor attention to details but overall it was really nice. We had two different types of rooms during our two stays there and both were very nicely appointed. On our second stay we had a very nice and comfortable room with a balcony at the front of the building. Other reviewers thought that being in the front was too noisy but we did not fine this to be the case. The staff at the desk were always very helpful and attentive to our needs. The breakfast was certainly quite varied and substantial. Also, the location was really good. We could walk to many of the major sites and the Metro stop was not too far when we needed to use it. Overall, this hotel is a good deal for your money.

  • Stayed: July 2014, travelled as a couple
    • Value
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2  Thank Professor105
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nadia P, Guest Relations Manager at Hotel Pace Helvezia, responded to this reviewResponded 23 December 2014

Dear Professor105, thanks for your nice review, we are glad that both your stays with us were comfortable and that you appreciated the good value for money we offer.

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Reviewed 4 August 2014

Stayed here 20th - 24th July with my wife & son. Apart from the Vatican everything we wanted to see was within 20mins walking distance. We had a tripe room at the front of the hotel on the second floor so can only really comment on this. The room was quite large so didn't feel as if they had just squeezed the third bed in. The furniture and decor was old in style but not old (if that makes sense) and in good order, with comfortable beds. The bathroom was also a good size and spotless. The road outside is busy and a bit noisy but we always take earplugs on breaks so this wasn't an issue for us . The fact that there isn't a on site bar is actually a blessing as the roof terrace is a fantastic asset that you can take your own drink up to and enjoy the views over the cities rooftops. The continental breakfast is what I expected and adequate. All the staff were polite and extremely helpful. Would definitely stay here again.

Room Tip: Room at rear are probably quieter and wouldn't want to be in the room stuck between the lifts.
  • Stayed: July 2014, travelled with family
    • Value
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1  Thank ABKFife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nadia P, Guest Relations Manager at Hotel Pace Helvezia, responded to this reviewResponded 23 December 2014

Dear ABKFife, thanks for your kind review, we are glad that you liked the stay, breakfast, the room you had and even more that you would stay with us again!

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Reviewed 26 July 2014

I was very grateful that this hostel accommodated us on very short notice during a busy period in July. The room was quite small but beautifully decorated and just the right size for two travelers. The staff were extremely polite and obliging. A gorgeous breakfast buffet in a lovely dining room is included in the price of the stay. And the location in Piazza Venezia was perfect for us.

  • Stayed: July 2014, travelled with friends
    • Value
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2  Thank Elena H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 July 2014

This hotel turned out to be a very solid hotel for us. The location was fantastic. It's located across the street from an embassy so the security from the embassy made us feel very safe. It is also located 10 minutes walking distance on one side to the colosseum and circus maximus, and to the other end 15 minutes to the pantheon, spanish steps and trevi fountain. The top of the hotel has a wonderful courtyard that overlooks the entire city with spectacular sunsets. The room we stayed in was clean and quiet. The staff was courteous and professional. There was free wifi and functioning air conditioning in the room. The bathroom seemed newly renovated with modern accessories. We travelled by car, and parking was available in a secure parking garage for an additional 20 euros per night. I would absolutely stay there again and recommend it to anyone.

  • Stayed: June 2014, travelled as a couple
    • Location
    • Rooms
    • Service
2  Thank bcps7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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