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“Good centrally located Starwood hotel”

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Sheraton Roma Hotel & Conference Center
Ranked #622 of 1,267 Hotels in Rome
Reviewed 1 September 2014

This hotel is ideal for those that want to be close to the city but not too close. Its in a great location since its about halfway to city center of Rome and to the airport. The shuttle is convenient and cheap, about 6 euros one way 10 euros round trip. The shuttle also makes other stops at shopping malls and restaurants. As far as Starwood standards go, this hotel meets those standards. Nice clean rooms and friendly staff. Pool closes early at 8pm, however the bar area around it stays open late into the night. The only thing I didnt like was the front desk staff needs to be more firm with other guests trying to cut in line while they already have a guest in front of them. They should direct those guests who interrupt to the back of the line and wait just like everyone else. More staffing wouldn't hurt especially at the front desk. My advice is if you have anything front desk related to do, do it when theres no line. At this hotel it seems like everybody likes to check in at the same time. The rush comes in spurts, so if you need a new key or directions, don't wait for the line to build to take care of your business.

  • Stayed: August 2014, travelled solo
    • Sleep Quality
    • Rooms
    • Service
Thank lasvegaschamp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton_Roma, Guest Relations Manager at Sheraton Roma Hotel & Conference Center, responded to this reviewResponded 3 September 2014

Dear Lasvegaschamp,

Thank you for your review, we are pleased to learn that you had an enjoyable stay and found our staff friendly. We have taken good note of your comments about handling the queues at the front desk and will sure to share them with our team as part of our constant efforts to improve our service.

We hope there will be an opportunity soon for us to welcome you back to the Sheraton Roma.

Warm regards,
Guest Experience Team

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541 - 547 of 1,757 reviews

Reviewed 1 September 2014 via mobile

Hateful place!

Horrible location, disinterested and ignorant staff, tired rooms.

I have stayed in hotels all over Europe for work but this is the first Sheraton and it will be the last.

The views and noise of the very nearby roads only add to what is an appalling experience.

Sheraton could learn a lot about how to locate and run. A hotel from IHG or Hilton.

Stayed: September 2014, travelled on business
3  Thank gtillier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton_Roma, Guest Relations Manager at Sheraton Roma Hotel & Conference Center, responded to this reviewResponded 3 September 2014

Dear gtillier,

Thank you for your review.

We are sorry to hear that you were disappointed with the location of our hotel. As described on our website, we are situated in EUR, the financial and business district of Rome, halfway between Fiumicino Airport and the City Center. The location is strategic for conferences and business meetings, and is also appreciated by guests travelling for leisure who wish to escape the hustle and bustle of the city center after a full day of sightseeing, and relax by the swimming pool.
We also regret that your experience was not the warm and welcoming experience we strive to provide in the Sheraton community. We can only hope that in time you may reconsider your position and choose to stay with us again, allowing us the opportunity to show you our true level of service.

Warm regards,
Guest Experience Team

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Reviewed 1 September 2014 via mobile

Pool was good. Some of the staff were helpful. Location was very inconvenient for touring historical Rome. NOTHING really walking distance from hotel without taking public transportation or walking on busy highway-not even a fruit stand. Restaurant over priced (no competition).

Stayed: August 2014
Thank Philip M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton_Roma, Guest Relations Manager at Sheraton Roma Hotel & Conference Center, responded to this reviewResponded 3 September 2014

Dear Phillip M,

Thank you for your recent stay and for taking a time to write a review. We are pleased to hear that you enjoyed our swimming pool. As regards our location, besides public transportation the hotel provides its own bus service to the city center at a fee, while sightseeing tours with pick up and drop off at the hotel may be booked at the front desk.

Warm regards,
Guest Experience Team

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Reviewed 30 August 2014

The is situated a bit away from the attractions and the main market.The hotel staff was average and we had to carry our luggage on our own.The room was ok and quiet cozy.Overall it was an average stay.

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Service
Thank Mayank524
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton_Roma, Guest Relations Manager at Sheraton Roma Hotel & Conference Center, responded to this reviewResponded 3 September 2014

Dear Mayank524,

Thank you for staying with us, we are glad that you found our hotel nice and were satisfied with your accommodations. We hope to see you soon again at the Sheraton Roma
Warm regards,

Guest Experience Team

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Reviewed 28 August 2014 via mobile

This hotel is located 15 miles from the airport and taxi charge is 55 dollars each way. So not worth the stay !! The hotel is ok but the distance and time are misrepresentated on the web site .
The hotel Shuttle leaves every 3 hours and you are obliged to take a cab

Stayed: August 2014, travelled as a couple
2  Thank Jomit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton_Roma, Guest Relations Manager at Sheraton Roma Hotel & Conference Center, responded to this reviewResponded 3 September 2014

Dear Jomit,

Thank you for staying with us recently and for taking the time to write a review. We are located approximately 20 km from Fiumicino airport and the average taxi fare range is EUR 35,00, while for hotels located in the city center (within the Aurelian Walls) there is a fixed fare of EUR 48,00. The shuttle bus timetables for the airport and the city center are listed on the hotel’s website under the local area – transportation options section. We shall double check all the distances from major sites and attractions listed to ensure that they are accurate, while, as stated on our website, the travelling times are estimated and may be affected by local conditions and traffic.
Thank you for your feedback and we hope you will consider staying with us again.

Warm regards
Guest Experience Team

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Reviewed 28 August 2014

I stayed for a couple of nights in this hotel for business reasons. The reason for the choice was the location, it was very close where I would be spending my days. The hotel is average in the full meaning of the word. Nothing to remark. Only it makes sense if your area of action will be close, otherwise don't choose it. It is far from city center, and taking into account Rome traffic you might take a while to get where you want. Breakfast was average, service were kind and diligent and rooms are ok. An update would not harm. The surroundings are dull, I tried to go for a run and I ended going back to the hotel. Stay only if you need to.

  • Stayed: November 2013, travelled on business
    • Sleep Quality
    • Rooms
    • Service
1  Thank ibanejm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton_Roma, Guest Relations Manager at Sheraton Roma Hotel & Conference Center, responded to this reviewResponded 3 September 2014

Dear Ibanejm,

Thank you for your review.

We are glad that the majority of your stay was satisfactory, however our aim is to achieve a five rating with each guest so we are sorry we fell slightly short. Please know we are always pushing to improve our services and hope there will be a chance to welcome you back soon and earn a better rating next time.

Warm regards,
Guest Experience Team

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Reviewed 19 August 2014

We stayed at this Sheraton on our last night in Italy due to its proximity to the airport. We liked this hotel. It was very convenient.The breakfast buffet was exceptionally good and varied (best scrambled eggs we ate during our trip), the coffee was great, and the dining room was very clean and attractively set-up. We had a comfortable bed, the room and bathroom were clean and we enjoyed a good night's rest. No noise to disrupt our sleep. The morning of departure, the room's safe malfunctioned and I was unable to retrieve personal belongings, but the front desk and security office happily responded quickly to remedy the situation. We stayed at this hotel during the beginning of August, and I can't say we encountered very many families with children at all, so we must have arrived during a lull in summer travel. The hotel suited our needs perfectly.

  • Stayed: August 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank MerryGoWorld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton_Roma, Guest Relations Manager at Sheraton Roma Hotel & Conference Center, responded to this reviewResponded 3 September 2014

Dear MerryGoWorld,

We were delighted to read your review and to hear that we fulfilled your needs for a comfortable and enjoyable stay. We hope there will be a chance to welcome you back to the Sheraton Roma and that you can stay a little longer next time.

Warm regards,
Guest Experience Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Roma Hotel & Conference Center

Address: Viale del Pattinaggio 100, 00144 Rome, Italy
Region: Italy > Lazio > Rome > Ostiense
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#291 Luxury Hotel in Rome
Price Range: £77 - £209 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Roma Hotel & Conference Center 4*
Number of rooms: 640
Official Description (provided by the hotel):
Iconic and charismatic, Sheraton Roma is a landmark of the EUR district since 1983: a urban resort combining high quality service and modern facilities.Sink into the cozy comfort and get a good night sleep at one of 640 rooms and suites ranging from Classic to Superior, Club and Suites, equipped with the celebrated Sheraton Sweet Sleeper Bed ™ - featuring luxurious sheets, deluxe duvet, and a selection of feather down and hypoallergenic pillows and a custom mattress.Upgrade your holiday and stay at a spacious and renovated Club Room with access the Club Lounge, a sophisticated meeting place. Whether you prefer the comfort of its homely living area or the astonishing views and the green scenery from its outdoor solarium, experience its unique Signature Moments throughout the day. From breakfast to Spritz, Prosecco Time or Afternoon Snacks, feel pampered and cared for with private check-in, personalized service, free WiFi, international newspapers and a select ambiance. Enjoy the sun by the poolside with family and friend and taste the very best of Italian Cuisine at AQVI restaurant and bar, a gourmet experience with local products and specialties from Lazio Region and taste and compare world renowned wines at the Social Hour in the afternoons, or find your favorite one in our Wines of The World menu. Delight in a exquisite cocktail and listen to the live entertainment every night.For the health conscious, pick your daily meals from a varied selection of dishes Color Your Plate™ and exercise at the tennis court, green jogging path or the CORE Performance Fitness Center – opened 24/7 for your comfort.Visit the city center by metro – a 10 minute walk to the EUR Magliana Metro Station, by our own bus service, by taxi or by car – the hotel is located 5 km from the GRA Orbital Road. Arrive and depart Rome within 20 minutes from both Fiumicino and Ciampino Airport. ... more   less 
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Also Known As:
Sheraton Roma Hotel And Conference Center
Sheraton Roma Hotel Rome
Sheraton Rome
Rome Sheraton

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