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“Expected a lot better but still a very nice place to stay” 4 of 5 bubbles
Review of Crowne Plaza Rome - St. Peter's

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Crowne Plaza Rome - St. Peter's
Ranked #207 of 1,292 Hotels in Rome
Certificate of Excellence
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Expected a lot better but still a very nice place to stay”
4 of 5 bubbles Reviewed 1 August 2014

To put it simply with the positives and negatives
Positives - allowed us to check in hours before check in time (3:00pm)
- large king sized bed
- taxis on site of the hotel
- lovely indoor pool
- 15 minute walk from down and a metro station as well as bus stops all around

Negatives - mini bar does have a cost and it is very expensive!!!
- only bbc news in English on tv
- even though 3 miles out from the city, a taxi to the colosseum costs 28 euros
- the wifi isn't free

A few tips.. Fill up bottles with tap water and leave it in the fridge and get some ice from the machine, a lot nicer than paying 5 euros for a can of coke!!
Also buy a Roma pass, 36 euros for 3 days but can get on any public transport(bus/metro), get in museums and the colosseum for free!

  • Stayed July 2014
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
5 Thank Molly O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager-Hotel-Invest, Manager at Crowne Plaza Rome - St. Peter's, responded to this review, 8 August 2014
Dear Molly O
Thank you for your review and to have chosen our Crowne Plaza Rome St. Peter’s!
I am delighted to read such a gleaming report about our Location, indoor pool and our large king sized beds.
About your disappointment about the cost of the taxi, allow me to put on record that the Hotel offers a regular shuttle bus (1,50€ one way, 3€ return), greatly appreciated from all our guest staying with us. The bus runs on a regular basis to St. Peter's Basilica in the morning (9-10-11-12) and to the heart of the city center (Trastevere) in the afternoon (16-17-19-20-21) and evening. Moreover 2 different public busses are available just at the doorstep of the hotel to reach downtown which is only 3 km far from our Hotel), or reach the nearest metro station and in 20 minutes discover all the main attractions in the heart of Rome.
Wi-Fi as per IHG policy is free to our Elite members (Platinum and Gold) starting from july 2014 we will be more than happy to extend this benefit also for our Club members.
It is our goal to consistently provide customer satisfaction and your comments are very important to us.
We very much hope to have the opportunity to welcome you back to the Crowne Plaza St. Peter’s on your next visit to Rome!
Kind regards,
Davide Grilli, General Manager.
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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GLASGOW
Level Contributor
42 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 1 August 2014

Really helpful staff and overall a good location - room not massive but clean - balcony offered welcome additional space and great view of the pool! Bus into town was v useful too...drinks and food at the poolside restaurant were pricey but that's to be expected

  • Stayed July 2014, travelled with family
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank JOJE22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager-Hotel-Invest, Manager at Crowne Plaza Rome - St. Peter's, responded to this review, 8 August 2014
Dear JOJE22
Thank you for your feedback following your recent stay with us.
I'm happy to hear that you overall liked the quality of the hotel, in particular our great staff, our good location and our useful bus.
We very much hope to have the opportunity to welcome you back to the Crowne Plaza St. Peter’s on your next visit to Rome.
With kind regards,
Davide Grilli, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sheffield, United Kingdom
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 29 July 2014

We arrived two hours earlier than check in, our room was ready for us. The receptionist was efficient and attentive and recognised our Platinum status, we were upgraded to a pool view with a balcony on the top floor, although I believe these can be requested so my advice is to do so with a quick email pre-trip. We were then taken through public transport arrangments and booked the fantastic hotel shuttle for the evening (more like coach). We weren't offered a newspaper, late checkout or a drink on arrival which is customary for Prioirty Club members, however we were given some restaurant discount vouchers which we utilised during our stay.

The rooms were lovely, very cosy. Not huge but big enough to settle comfortably for a week. Major downside for me, my boyfriend didn't care, the air con wasn't cold at all! On it's lowest temperature it was more of a fan. Lots of cold showers and sleeping with just a sheet were needed! When I mentioned this to reception I was told 'it's Italy, this is how it is'... well it's a 4 star property and under the Crowne Plaza brand... so I expected more. Anyway, not the worst thing in the world! The bed was HUGE. It was bigger than a King and the most comfortable and relaxing I have genuinely ever slept in (excluding a gorgeous luxury bed in the Peabody, Florida!). Just what you need after walking miles and miles. Had 6 perfect nights sleep and needed every second. We had a sofa and a table, with an iphone charger dock- brilliant touch and saved us using plugs/chargers/wires... the ligthing was fab, the tv was small with poor signal- as usual only CNN and BBC World news for the Brits... but I don't go on holiday to watch tv!! We did hire a a film one evening (12 euros) and I have to say it was much needed- we walked to the left of the hotel for around 15 mins, found a pizzeria... took a couple of pizzas and snacks back and had a much needed night in. The balcony, whilst small, was nice to eat brekkie on.

The pool was amazing, deep, huge and well looked after. It got VERY busy around the pool and there are lots of sunbeds but some days we had to wait a while. This was no problem but just a warning- if you plan to have a 'pool day' start early. The cafe bar area around the pool was great, cheaper than the restuarant with club sandwiches, pizza etc. Basic lunchtime food, all very tasty and around 10 euros. One of the most disappointing things to happen though was on a sunny Monday morning... there had been a few clouds, it was still 94 degrees and there were around 70 people around the pool- the hotel chose to close the poolside bar. They then sent a very rude member of staff to take drinks orders. When we asked for food he just rudely said 'no, go to resturant if you must eat'- I explained the facility is included in the price of the hotel, that we were all in swimming attire and that the restuarant was more expensive. He was rude and swore under his breath. At which point I went straight to reception and reported him. I was pleased with the outcome- they took our food orders and several other parties. We all ate around the pool bar- then later in the day they actually opened the pool bar (most likely noticing that it was busy enough to be constantly used!). The waiter unfortunately served me again on my last day and was very rude, to a point he almost spilled my left over pasta on me he was in such a huff to get away!! I found this amusing though, particularly since he didn't get a tip.

The resturant is BEAUTIFUL. We ate in there twice, once at night and on our very last afternoon. Highly recommend the pesto pasta and seasonal curry. It's reasonably priced, around the same as the restaurants around the hotel, but drinks are more expensive.

Overall the hotel is a slice of luxury in a beautiful historic city. It is a little further from the centre of Rome but in the heat of deep summer I would NEVER stay in the centre- you need a pool and a comfortable spacious room to come back to- not a fan above a boiling bed! Lots of the city centre hotels we saw were run down and above shops/attractions. The Crowne Plaza stands out on it's own.

Transport wise it wasn't all easy... the hotel shuttle is great but only goes to the Vatican in the morning and along the river in the evening. Having said that it's a short walk from the Vatican to the Metro which connects most things. We found that the Metro and then a public bus to the hotel was unreliable. The metro to Corneilia was fine, but several times we had to jump in a ten euro taxi at the metro station as the bus was full/didn't turn up and was infrequent. This was irritating as a taxi from the centre was only around 15! My advice- budget for a taxi home everyday. It's lovely, quick and hassle free! totally different in the cooler month, treking around is easier :) This hotel is not meant to be in the centre- but we went to the centre once and sometimes twice a day and it was no real issue, just a bit tiring after such long and hot days!

The last thing to review is the Spa... well it's lovely :) Unfortunately the jacuzzi was broken for the whole week we were there and was a prime reason for us picking the Crowne Plaza... there were no apologies from spa staff until I asked why we weren't told when it would be fixed... the answer was 'no idea'. Not a nice lady! The other staff seemed courteous but one or two need to go on a customer service course! The Turkish Baths, sauna and plunge pool were all fantastic though. You have to wear a silly shower hat, never done that before in any other Crowne Plaza but when in Rome...

The surrounding area was residential/academic. To the right there is a restaurant called Arturo, it was really very good! Expensive though... to the left there is a short wak to a few cafes and shops, all for locals. Worth a wander though.

Overall, I would return tomorrow if I could. I miss it already.

Room Tip: Ask for the top floor, pool view.
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  • Stayed July 2014, travelled as a couple
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Claire S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grillid, General Manager at Crowne Plaza Rome - St. Peter's, responded to this review, 30 July 2014
Dear Claire S,

Thank you for your comments, in which you drew my attention to your experience while guest at Crowne Plaza Rome St. Peter's.

We are very glad to learn your overall appreciation about our Hotel and facilities and that you would return tomorrow.

Having read your comments, I can imagine the disappointment and I therefore apologize for any inconvenience encountered. We always take seriously any feedback and please rest assured that we will take any action we feel is required.

I have already forwarded your comments to my Heads of Dep. I know they share our vision of providing the best guest experience possible, and am confident they will take the necessary steps to continue to improve their services.

Once again, we appreciate you taking the time to share your comments with us and we hope to see you at Crowne Plaza Rome St. Peters again in the future.


With kind regards,
Davide Grilli, General Manager
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Kerobokan, Indonesia
Level Contributor
274 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
4 of 5 bubbles Reviewed 27 July 2014

Slightly outside the main hustle and bustle, this hotel was selected by our tour director, however it was a great choice. Food was plentiful and very good. The rooms are spacious and have nice views. We were looked after with regards to having a big family with easy access to the other room. Bathrooms etc. all good and a very pleasant stay. The outdoor cafeteria/bar had some great bar snacks and good drinks.

Room Tip: Pool side seams to be quieter.
See more room tips
  • Stayed July 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Service
Helpful?
Thank TanjungBaraDiver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grillid, General Manager at Crowne Plaza Rome - St. Peter's, responded to this review, 28 July 2014
Dear TanjungBaraDiver,

Thank you for taking the time to share with us your feedback on your recent stay and to have chosen our Crowne Plaza Rome St. Peter’s.

We are very glad to know that we met your expectations an learn your appreciation about our hotel, location and facilities.

Once again, we appreciate you taking the time to share your comments with us and we hope to see you at Crowne Plaza Rome St. Peters again in the future.


With Best Regards,
Davide Grilli, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Macon
Level Contributor
70 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed 27 July 2014

We stayed here in July and while not centrally located an excellent choice in hotels. The staff is friendly and helpful, the rooms clean and comfortable. The breakfast is excellent and the lounge is a perfect place to relax after touring. We met the "piano man" in the lounge and a better piano plater I have not heard. We highly recommend this hotel

  • Stayed July 2014, travelled as a couple
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JimB101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grillid, General Manager at Crowne Plaza Rome - St. Peter's, responded to this review, 28 July 2014
Dear JimB101,

Thank you for choosing the Crowne Plaza Rome St. Peter’s.

I’m glad to know that you found our Hotel & position excellent, with friendly and helpful staff, comfort, lovely “piano man”.

It is our goal to consistently provide customer satisfaction and your comments are very important to us.

The feedback we receive from experienced and valued guests like yourself, enables us to keep up the good work.

We look forward to welcoming you back on your next visit to Rome, very soon hopefully.

With best regards,
Davide Grilli, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Whittlesey, United Kingdom
Level Contributor
28 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 bubbles Reviewed 27 July 2014

I have mixed views regarding this hotel, the room was very clean and tidy and the balconys overlooking the pool was fantastic, the problem seems to come when you look at the hotel pricing structure. i will use an easy example, for a coca cola can, room service price 6.50 euros £5.32 per can !!!!!!!, lounge bar 6.00 euros, Pool Bar 4.00 euros. but you can buy them from a local shop for 1.50euros, this is a ridiculouse price increase and think all prices should be the same throughout the hotel for products very confusing to customers. This is reflected in all pricing accross the board. The pool is very cold but this is a releif on a very hot day and there is plenty of room around the pool for a sun bed. When arriving in Italy we could not wait to try a Pizza in Italy the home of the pizza, How dissapointing nin the hotel we ordered a pizza and it was just dough and tomato no cheese hardly very dissapointing, try and visit the pizzerias in the city much better. It is very good for a base to explore rome and eat in roome although i would not recommend using the hotel for your food and beverage needs.

Room Tip: ask for a pool view room on the top floor very good views
See more room tips
  • Stayed July 2014, travelled as a couple
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank 94tosss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grillid, General Manager at Crowne Plaza Rome - St. Peter's, responded to this review, 29 July 2014
Dear Tony D,

Thank you for your feedback in which you drew my attention to your experience while guest at Crowne Plaza Rome St. Peter's.

We are glad to read that the room was clean, tidy with nice view.


On the other hand we’re sorry we fell below your expectation regarding food and prices. We have discussed the points you have raised with our Executive Chef and Restaurant Manager. We know they share our vision of providing the best guest experience possible, and we are confident they will take the necessary steps to continue to improve their services.

Regarding prices, allow me to put on record that they are comparable to all 4 stars superior Bar & Restaurants in Rome and Continental Europe. The difference between outlets depends on the service provided. In the bar we include for free 3 different types of snacks for each drink and every evening you can enjoy live piano. By the pool the service is more informal. For your safety glasses are not provided and we use plastic items.

Enjoying our food and beverage offer whilst staying at the Crowne Plaza Rome St. Peter’s is very much part of the overall experience so we will continue to work hard.

We hope you give us a chance in the future to show you how great our hotel is.

With best regards,
Davide Grilli General Manager
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Aberdeen, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 25 July 2014

We didn't know where to start when booking a hotel for Rome, but this proved to be a good base for launching expeditions into the City. Although a short drive out of the centre, this means that the hotel has space, and the pool area was a relaxing refuge from the bustle of the tourist spots. There are shuttle buses to and fro the city centre at set times, and taxi is an alternative for about 12EUR on the meter. The room was comfortable and clean, restaurant fine. We would choose this hotel again, stay a few nights and spread our time between the pool and the sights.

  • Stayed July 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank BreezyBF4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grillid, General Manager at Crowne Plaza Rome - St. Peter's, responded to this review, 29 July 2014
Dear BreezyBF4,

Thank you for taking the time to share with us your positive feedback on your recent stay and to have chosen our Crowne Plaza Rome St. Peter’s.

We are very glad to know that we met your expectations an learn your appreciation about our hotel, cleanliness, comfort and facilities.

Your advice and suggestions will be of great help for future guests in order to get more familiar with location, connections and our facilities.

Once again, we appreciate you taking the time to share your comments with us and we hope to see you at Crowne Plaza Rome St. Peters again in the future.


With Best Regards,
Davide Grilli, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Rome - St. Peter's

Property: Crowne Plaza Rome - St. Peter's
Address: Via Aurelia Antica, 415, 00165 Rome, Italy
Phone Number:
Region: Italy > Lazio > Rome
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#21 Spa Hotel in Rome
#105 Business Hotel in Rome
#117 Luxury Hotel in Rome
#224 Romantic Hotel in Rome
#244 Family Hotel in Rome
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Crowne Plaza Rome - St. Peter's 4*
Number of rooms: 308
Official Description (provided by the hotel):
An upscale hotel with a tranquil garden, an outdoor pool and convenient transport links to Rome’s historic heart. Crowne Plaza® Rome - St. Peter's hotel offers guests easy access to the city centre via our scheduled shuttle service or public transport just outside the hotel. If you're travelling to or from Fiumicino Airport (FCO), reserve your seat on our shuttle bus or book a private transfer. Closest metro station Cornelia is just over 1km from the hotel. World-famous attractions such as Rome’s Vatican Museums and the Sistine Chapel – home to Michelangelo’s spectacular frescoes – are all within reach. The hotel is just steps away from Villa Pamphili city park and a few minutes from the old neighbourhood of Trastevere. Business travellers have access to a 24-hour Business Centre and 13 modern meeting rooms. Our dedicated Crowne Plaza Meetings Director takes care of all your event needs. The hotel is Completely Connected, and our Fast & Fresh meal options keep you focused and productive. Our airy rooms offer balconies and free WiFi and a Sleep Advantage® programme, including premium bedding, Quiet Zones and Guaranteed Wake Up Calls. Sip a drink in our relaxed poolside bar, enjoy Italian or international cuisine in our full-service restaurant. Pamper yourself in our wellness centre which is open to all guest over 16 years of age. ... more   less 
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Also Known As:
Crowne Plaza Rome St. Peter`s Hotel Rome
Crowne Plaza Rome St Peters
Crowne Plaza St Peters

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