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All reviews vatican museum close to the vatican cipro metro station peter's square pastries family room the hotel staff quadruple room minute walk rooms are small around the corner staff was very friendly and helpful trip to rome other attractions gelato breakfast was excellent breakfast room
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Reviewed 16 September 2018 via mobile

We stayed at the Spring House Hotel from September 10-15 and would recommend this hotel. It’s located on a quiet street and is walking distance to the Vatican, St. Peter’s square, the subway station, several bus stops, and lots of restaurants!
We enjoyed our stay here. Our room was very nice and clean. We quickly learned that you have to put your room key/card in the slot by the door for the power and a/c to work! The bed and pillows were comfortable, our minibar was refreshed daily with two water bottles, and each night we had two packets of night cream waiting for us..... nice touch! Their bar, including coffee service, is great and open late. They have a garden area with covered patio furniture where you can enjoy breakfast, have a drink, or just relax. They have a sauna and workout room but we didn’t use either during our stay. Their breakfast buffet is extensive and excellent! The staff here is very accommodating, friendly, and always greeted us with a smile! Thank you so much for making our stay in Rome so great!

Note: there are two restaurants across the street that are worth visiting if you want something other than Italian food - La Cucaracha Mexican cafe and Maybu Margaritas and Burritos. Both good with reasonable prices.

Stayed: September 2018, travelled as a couple
Thank Cynthia S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ccspecialist, Responsabile relazioni con la clientela at Best Western Plus Hotel Spring House, responded to this reviewResponded 5 weeks ago

Greetings from Rome!
Dear DayTrip439375,

Thank you for the trust you have placed in our hotel and for taking the time to write your kind review!
We are extremely happy to hear that you loved your stay and that you appreciated the cleanliness of our rooms, the central location and the varied buffet breakfast.
Thank you for highlighting the small details, often unremarked but make the difference like the night cream we provide and the free use of the sauna.
There is no higher compliment than learning that we completely met your expectations, as that is our utmost goal!
We wish you a safe trip back and hope to see you in the near future for another great journey in Rome!

Warm Regards,
Mana Radofa
Customer care specialist

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 September 2018

We had a wonderful stay at the Best Western Spring House. The location is excellent and is only a couple of blocks from the Vatican and St Peters. The hotel offers an outdoor lounge for breakfast and cocktails. The breakfast offers many choices of pastry, eggs, fruit, and cheese. You can have espresso, cappuccino or American coffee. The staff are very helpful. The are many wonderful cafe's, restaurants and bars in the area. They do use Uber in Italy so if you want to line up transportation it is easy to catch a cab or call Uber.

  • Stayed: September 2018, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Experience797670
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ccspecialist, Responsabile relazioni con la clientela at Best Western Plus Hotel Spring House, responded to this reviewResponded 5 weeks ago

Dear Experience797670,

Greetings from the Eternal city!!

Thank you for your time for reviewing us.

We are glad that you chose Best Western Plus Hotel Spring House for your visit.
It is a pleasure to read about your great experience with the breakfast and above all the excellent customer service.

We really appreciate your valuable feedback and we hope to be your only choice of hotel on any future stay in Rome.

We are all looking forward to the pleasure of being at your service again on your next visit.

Warm Regards,
Mana Radofa
Customer care specialist

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Reviewed 13 September 2018 via mobile

We stayed at Best Western Spring House in Rome and can’t say enough about the location and service ( they accepted our bags and deposited them in our room while we were out). The best part however, was the ample and diverse complimentary breakfast buffet offered. And for early arrivals and departures (ours was at 5 am) they still provided a nice selection of grab and go items. One block from the Vatican and quiet.

Stayed: September 2018, travelled with family
Thank Laurie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ccspecialist, Responsabile relazioni con la clientela at Best Western Plus Hotel Spring House, responded to this reviewResponded 14 September 2018

Dear Laurie D,

Thank you very much for staying at the Best Western Plus Hotel Spring House and for sharing your wonderful feedback with the TripAdvisor community.
We were delighted to read that you had enjoyed your time here and that you appreciated all of the small things that help to make the Spring House what it is, especially the breakfast and location.
We try every day to enrich more and more our buffet with lots of products and it is rewarding that you appreciated it.
Our location is right in the heart of the city, which is very convenient to discover Rome and the Vatican City either by walk or by the convenient public transportation nearby.

It was our pleasure to look after you and we all are very much looking forward welcoming you back very soon.

With kind regards,
Mana Radofa
Customer care specialist

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Reviewed 12 September 2018 via mobile

This hotel is in a perfect location near the Vatican. The rooms had complimentary coffee and tea. They had buffet breakfast and even served it early for a quick bite before going to the airport. So many restaurants and shops around. The staff was awesome. They were very helpful in whatever questions I needed answered e.g. directions, tours, shuttle service etc.. I will definitely stay here next time I come to Rome.

Stayed: September 2018, travelled solo
Thank rgeulen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ccspecialist, Responsabile relazioni con la clientela at Best Western Plus Hotel Spring House, responded to this reviewResponded 13 September 2018

Dear Rgeulen,

Thank you for choosing Best Western Plus Hotel Spring House for your recent stay and for sharing your experience online.

Your glowing compliments about our staff, service, and facilities were an absolute joy to read.
Equally rewarding was your feedback regarding our strategic location and the quality of our Buffet breakfast which is plenty of choices!

We are happy that you will visit us again and look forward to welcoming you back in the very near futrue.

Kindest regards,
Mana Radofa
Customer care specialist

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Reviewed 11 September 2018

We booked a standard room at this hotel. The room itself was comfortable but the shower is quite small!! The breakfast is very good also. We started in Rome and stayed here for 2 nights before transferring via rail to Naples/Sorrento. On the way back, we stayed 1 more night at this hotel and decided to upgrade to their junior suite. This room was excellent!! I wish that we would have started with this room!! The bed is much more comfortable and the shower was much larger than the standard room. Keep in mind that the junior suites, the bed is upstairs in a loft like setting. There is also another sofa/pull out bed for 1-2 additional people. I would highly recommend booking a junior suite... also, we had to leave very early one morning to catch our flight, so they do set out a continental breakfast (pastries, juice, coffee) at 5am before breakfast at 7am...which made it nice that we could at least grab a quick snack before heading to the airport.

The location was perfect...literally, a couple of blocks from the Vatican! We did a lot of walking in Rome...we were able to walk to all of the sights from this hotel.

Room Tip: Book a junior suite!
  • Stayed: August 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank JAMAICALUVRS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ccspecialist, Responsabile relazioni con la clientela at Best Western Plus Hotel Spring House, responded to this reviewResponded 13 September 2018

Greetings from Rome!
Dear JAMAICALUVRS,

Thank you for taking the time to review your most recent stay at Best Western Plus Hotel Spring House.
Every travelers has different needs and budget and we are happy to know that you found our Junior suite up to your expectations than the standard room.
Our Junior suite is ideal, not only for couples who enjoy having a big spaces but also for families because it is large enough to accommodate until 5 people.
There are 2 TV, a very large bathroom and a roof window which bring a pleasant brightness to the room.

We are glad that we could ensure a very enjoyable and comfortable stay and that you found our close proximity to the Vatican, which is only a 5 minutes’ walk away so beneficial. We are very lucky to be situated in this area because we are near the shopping area, restaurants, cafes… and the closest metro station is just 5 minutes walking.

Thank you for appreciating our early breakfast option and for recognizing the effort of our Staff: the whole Team would like to thank you for your appreciation and hope to have the opportunity to welcome you back again.

Kind regards,

Mana Radofa
Customer care specialist.

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