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Review of Valle Hotel

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Valle Hotel
Ranked #1,037 of 1,270 Hotels in Rome
Reviewed 18 September 2013

My room had dirty curtains and a dirty bedspread, peeling fabric on the walls and headboard and the carpet was worn and stained. The bed was comfortable, and that's about it!
The breakfast was served in the reception area and was so cramped I could elbow the person at the next table. The 'hot drinks' were served in thermos flasks, so I had to ask for hot water to make my own tea! Cheap plastic cheese and awful cakes!
The staff were dismissive and surly, no welcome or thanks for your custom.
I cannot forgive myself for wasting €240 for 3 nights here, please don't waste your money at this hotel...it will spoil your holiday

  • Stayed: September 2013, travelled solo
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5  Thank Saskia2343
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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67 - 73 of 399 reviews

Reviewed 23 July 2013

No hot water for 5 days!The worst defects VALLE HOTEL ROME is very cold water!Management told us always to wait 20 minutes to get hot water, but in fact she was still Chilled! This lasted for 5 days! Other guests have made claims without satisfaction too.We booked and paid in advance on the internet, so we were forced to stay ...The reception does not apologize for this inconvenience, however hot water is a minimum service in a hotel of this price!The rooms are tiny, windowless and therefore no light.The rooms do not match the pictures of the presentation of this hotel.The breakfast room is very small.I recommend the VALLE HOTEL!

  • Stayed: July 2013, travelled as a couple
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1  Thank bruno r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 July 2013 via mobile

I was undertain about this hotel after reading some of the reviews, but I was very pleasantly surprised! The location is wonderful- a short jaunt away from the Colosseum and the Termini train station. The breakfast was plentiful, your typical European spread of meats, cheeses, pastries, and yogurt, but it was free and constantly replenished. The rooms are clean and there is a lot of counter space in the bathroom. Overall, a great value hotel, especially if you are there to see Rome and not spend much time in the room.

1  Thank Brittany R
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 14 July 2013 via mobile

Stayed here for a 4 day break in May and selected because of close location to the attractions.

Very small rooms but seemed ok at first until we had no hot water for washing or shower for 3 of the days out of 4 and was told by the reception it was because there were too many people using it first thing in the morning. What an excuse for a hotel. Eventually on the 4th day it was fixed.

We weren't happy and intended on asking for a reduction at check out for lack of facilities. The room was booked by an agent and the hotel said we only had to pay a tax when leaving. So we thought we would take it up with the agent. Only to find when the credit card details came that the hotel had debited the full amount and trying to retrieve a discount is non existent.

Lesson is - don't give CC details till checking out in future.

  • Stayed: May 2013
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1  Thank lynngsy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 July 2013

I'd rather burn £600 than give this hotel this amount of money for 3 nights of accomodation. Staff were by far the rudest people I have ever come across. They would look down their noses at me and my boyfriend due to the fact that we are a young couple. They spoke to us as with no respect and would constantly make comments. The rooms were tiny, and although we ordered one with a bath we did not have one. We were only given a shower and when we pointed out our actual order on the documents I had printed out and taken along with us, they shrugged their shoulders and told us it was tough luck. I could not wait to go home, holiday from hell.

  • Stayed: June 2013, travelled as a couple
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3  Thank Wales106
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelvalle, Direttore at Valle Hotel, responded to this reviewResponded 11 July 2013

We read with dismay your third negative comment was added. In fact, after having carried out appropriate research in our booking system we realized that you are always the same customers.
Your behavior is detrimental to the image of our hotel, which as is shown by the comments of other guests welcomes its clients to make their stay pleasant and satisfying.
In case you have plans to continue to add additional negative comments will adopt the necessary procedures to protect ourselves in order to avoid your actions
Yours faithfully

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Reviewed 1 July 2013

Stayed here for 2 nights last month. Being a young couple we found that the staff at the hotel were extremely rude towards us, despite being polite towards older people that stayed here. The location is not ideal if you prefer to walk rather than catch the metro. We paid for a double room, yet were given a twin room. It was only after making a fuss that they allowed us to change rooms. Breakfast was extremely basic. I'd recommend going to the cafe next door instead as it has much more of a welcoming atmosphere. The outside doors of the hotel need to be activated from inside, so sometimes we'd find ourselves stood knocking the door for several minutes, waiting for someone to actually notice us. The thought of going back to the hotel everyday out a downer on the evening, was actually that bad. Do not recommend.

  • Stayed: June 2013, travelled as a couple
    • Location
2  Thank GThom10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelvalle, Direttore at Valle Hotel, responded to this reviewResponded 11 July 2013

We note with great dismay your returns.
Our staff is extremely kind to all customers, not just with older people.
The hotel is situated in the historic centre just a five minute walk from the Colosseum and the Imperial Forum, just 50 mt. from the Basilica of Santa Maria Maggiore.
It’s also connected by bus and underground to the entire city.
The double room is a room that can be or twin or king bedroom. It appears that there has been provided immediate change without any protest.
The breakfast offers assortment of sweet and savory foods, we are sorry that your taste has nor been satisfied, while other clients appreciate it very much.
Finally, as regards the outer door of the hotel this is automatic and opens individually to the presence of the person in the doorway.
Hope to have satisfied all of your complains, we would be very glad to welcome you again in our hotel as our loyal client.

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Reviewed 3 April 2013

I originally booked the hotel for it's location and then read the various reports, I was a little concerned. These concerns were soon despatched after arrival. A warm welcome was given at reception. Our room was spotlessly clean, I would not consider the room either too small or too large but just right. Breakfast was plentiful both in volume and choice and was well replenished. The only negative was the small breakfast area (which is cramped when busy). The location is ideal being only 5 minutes from the main termini station and the Colosseum. If I was to return to Rome I would certainly book this hotel again.

  • Stayed: March 2013, travelled as a couple
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2  Thank Ronin78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Valle Hotel

Address: Via Cavour 134, 00184 Rome, Italy
Phone Number:
Region: Italy > Lazio > Rome > Monti
Amenities:
Free Breakfast Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #1,037 of 1,270 Hotels in Rome
Price Range: £46 - £141 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Valle Hotel 3*
Number of rooms: 42
Official Description (provided by the hotel):
Hotel Valle i located in the historical centre of the city, close to the Colosseum, Piazza di Spagna, and Trevi Fountain, 400 mt away from Termini railwaystation, from the Air Terminal and the underground lines. The hotel offers rooms elegantly furnished, equipped with satellite TV, direct telephone, free WIFI, air-conditioning, safe box and frigo-bar, restaurant room service, laundry and ironing service and garage. ... more   less 
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Also Known As:
Valle Hotel Rome

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