I am writing in the name of my travel agency in order to warn everybody about this hotel.
On 02/06/11 we have booked 5 rooms for the period 06.06.11-11.06.11 and paid 3.000,00 € in advance by bank transfer. Uppon arrival the hotel my clients have established following problems in the rooms:
a) insuficcient towels and toilet paper
b) fungi in the bathroom – so many fungi that we where affraid for their health
c) photos on website are something different then what they have found in the hotel.
They have called me and have talked to the receptionist. The receptionist have given them towels and toilet paper but could not do anything with room bathrooms. Client decide to leave the hotel and book another hotel beacuse they where really affraid for their health and did not want to stay in that hotel for even 1 night.
I have written complaint asking hotel for their reply about this complaint. Tommorrow I called them and receptionist told me that they beleive that the hotel we refund all nights except first one. No one has replied to me at all .
I keep calling the hotel and always- the owner is not in the hotel, they did not decide..etc...
No one even dared to make courtesy to reply to my e-mails.
On 16/06 the only reply coming from the hotel is they offer me discount on another reservation and will not pay me anything back according to their rules on Internet.
I have make reservation trough email not trough Internet software they have - and no one have ever told me that offer is non- refundable or anything like that which I have e-mails for proof.
Other thing is that they did not answerd to my complaint – not even a word, not even to say we apologize or we are sorry..noo! They have just decided not to give us our money back.
I am sorry to say that my client did not take the photos about the condition in the hotel - but now I can see that there are many others with similir experience.
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Travel Republic (UK), Hotels.com, Agoda, Priceline, TripOnline SA, 5viajes2012 S.L., getaroom.com, HotelQuickly, Evoline ltd and Cancelon so you can book your Trinita Dei Monti reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Trinita Dei Monti Rome