On arrival with my wife and two sons had two rooms booked for 4 nights. On arrival our room smelt strongly of urine the staff accepted that and moved us to another room. Our sons room was fine - both rooms were clean but there was a definite smell in our original room. Next morning although we were on the fifth floor water started bubbling up onto the verandah - then we noticed the shower was filling up and the toilet blocked up, when I tried to explain the problem to one of the staff he was very abrupt & dismissive of the problem despite the fact that I was trying to tell them so they could avoid any further problems or damage. This staff member was so rude & abrupt that I complained to the Reception Manager. We had also arranged for a breakfast takeaway box for the first morning as breakfast was not served till 7.00am and we had an early tour to meet at 6.30am unfortunately this never eventuated and we had to start out tour with no breakfast.
- Official Description (provided by the hotel):
- albergo storico della capitale che da oltre 60 anni si distingue per la cortesia, i servizi e l'accoglienza. Gestito ininterrottamente dalla stessa famiglia romana (fam. Alessi) coniuga la tradizione e l'esperienza nell'ospitalità con la modernità dei conforts.A disposizione degli ospiti anche una pratica e comoda Agenzia di Viaggia interna che vi saprà aiutare nella pianificazione dei dettagli del vostro soggiorno nonchè nella prenotazione di gite, tours e visite guidate dentro e fuori Roma.Particolare la colazione a buffet servita nella sala panoramica del quinto piano! ... more less
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- Also Known As:
- Rimini Hotel Rome