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“Believe the bad reports”
Review of Richmond Hotel

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Richmond Hotel
Ranked #995 of 1,258 Hotels in Rome
Lytham St Anne's, United Kingdom
Level 4 Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Believe the bad reports”
Reviewed 23 February 2013

My wife and I have just made our first visit to Rome after far, far too long a wait. I have phsical walking difficulties and we were primarily looking for a hotel with a good location. The reviews for the Richmond seemed to vary very broadly but one point remained.... the location.

When we arrived we were given instructions to reach our room. One lift to the first floor a walk to the "old" hotel and then to the 3rd floor. I didn't know whether purple walls and red lights is appropriate for a family hotel but in the newer area was at least clean, even if the walls were chipped in places and a fire door fully open throughout our stay.

The transition is then to the old building down two steep steps, without hand rails or any form of support. This was not acceptible for any anybody with a disability. You proceed through what appears to be the defuct bedroom 104 onto the corridor, which was much now less modern or acceptible. Wires were protruding from the wall alongside the lift. Live perhaps, but they were just carefullly avoided. Then the lift to the 3rd floor. The first allocated room had only 2 bedside lights. A further light simply didn't work and fell to pieces when touched. Again there were taped up electrical wires coming from the wall. It was so dark it was impossible to read. It had neither chairs to sit or a dressing table etc. Very sparcely supported.

I approached reception and to be fair the duty manager came to inspect and find a different acceptible room. We were offered a room with a 4 foot bed (or metric equivalent). For a mature! couple this was plain silly. We were finally offered a larger room and provided with the additional seating. Better. It was very hot, as others have recorded. Heating but no air-con. We were happy to open the shutters and windows to allow the temperture to drop but other comments about the noise are then all too true.

We found no instructions about the use of the TV, the emergency escape routes or any hotel regulations or helpful notes. This would not be important other than it is advertised as 4*. Finally found an english speaking film on channel 681, having started at 1 and moved ever forward, afraid to give up in case the next one should be english.

The room was well serviced daily. None-Smoking rooms, except the cleaning ladies were smoking as they worked.

The wi-fi was advertised but unavailable from the bedroon. No connection either with the laptop actaully touching the sign saying "Wi-Fi Point". Managed finally to get a connection sat just 6 feet from the reception desk, where I believe the router was located. Wasted money on a connection package for a particlar software which proved impossible to secure. I simply wouldn't stay here needing wi-fi.

Bathroom was without hot water for the whole of our 4 day stay and the showere was an over the bath hand held affair with no wall support and unused due to the water. Glad to get home for a hot shower, but at least lucky that it was February and we avoided getting sweaty!

Breakfast was on the roof terrace. Access was by 2 flights of stone steps, covered by thin carpeting. There were again no bannisters/hand rails and trying to reach the terrace for me was a nightmare. I had understood that access from the 3rd floor meant that you could walk on that level to it, not to a 4th/5th floor level. Again, if a 4* hotel the breakfast was not acceptible. I am sorry to say that I prefer tea rather than coffee. Containers of T bags for all manner of fancy fruit teas were available, but I managed to find only 2 bags, 1 of Yorkshire Tea and 1 of Dar Jeeling that gave a reasonable result. There was yogurt. for 2 days only plain and on the other 2 days of our visit, there was the addition of banana. Breads were just 2 types with a very small selection of chesses and hams etc. remembering that this was February, and the terrace not fully weatherproofed, birds were flying round and landing on the breakfast display. It was also none too warm.

There was no lounge in the hotel, or bar etc. You simply have to use your room. There are many bars and pizzarias nearby and the delights of Rome itself, but again, 4* establishments should be suitably equiped.

We have no complaints about the staff. Indeed one totally agreed that it was not upto the 4* standard and all tried to be helpful in arranging taxis and making sure that we could manage.

It was all very "Tired" in our area of the hotel. Not up to standards expected but we are told that this is not untypical of Roman hotels.

A long review to give as much information as possible. We all have our opinions but having stayed all over Europe from remote mountain village hotels to 5* city centre venues, this is one I would never want to visit again.

Room Tip: Rooms on the front are very noisy if the windows are open
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  • Stayed February 2013, travelled as a couple
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Helpful?
3 Thank NevilleM2306
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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163 reviews from our community

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English first
Cheyenne, Wyoming, United States
Level 6 Contributor
204 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
Reviewed 21 February 2013

This was such a wonderful!! Hotel! The price,service all was such fun and excellent location! Walked everywhere! Very laid back feel,clean,quiet,wonderful!! Staff so friendly and helpful and breakfast was wonderful there with a view of what seemed
Ike all of Rome!

Room Tip: All are great!
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  • Stayed October 2012, travelled as a couple
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Thank Betty L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Volgograd, Russia
Level 3 Contributor
21 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 11 February 2013

We were in the beautiful city of Rome four days. Only finding of hotel near the Colosseum and the Area of Venice is plus. For the rest only a minus, starting with number which should be repaired for a long time. Hot water that goes, isn't present. Couldn't replace number. Breakfasts with a good look on a terrace. At eviction levied a tax on the child.

  • Stayed January 2013, travelled with family
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Helpful?
1 Thank vivan79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Luzern, Schweiz
Level 2 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 8 February 2013

The best about this hotel was its location. You're able to start exploring the ancient part of Rome just on the doorstep of the house. Colosseum, Palatin, Forum Romanum it's all just about 5 minutes walk away and other famous spots are reachable within a 20-minutes-walk. The staff was ok, but not enough proactive, what I consider not sufficient for a 4* Hotel. The same can be said about the breakfast, which was served on the rooftop in a tent-like construction, almost outside. You have only a little buffet to choose from and the coffee (espresso, caffè italiano) was only served after having drawn attention to the waitress in an unusual way for a Hotel of its class. The room however was very tidy, spacious, was recently redecorated and had a nice view in direction of the Monumento Vittorio Emanuele II and Forum Romanum. Negative point: the room was too hot (and the temperature could not be regulated!) and even after having complained twice at the reception. Furthermore the traffic in front of the building is preventing you from sleeping and even more when you have to open the window twice a night in order to regulate the heat in the room. In conclusion: it's more an average 2 or 3* Hotel, but never a 4*!

  • Stayed January 2013, travelled as a couple
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Helpful?
2 Thank Nils S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level 2 Contributor
8 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 5 February 2013

The location of this hotel was perfect. It is literally a minute walk to the Colosseum and is so close we had a direct view of it from our hotel room. The staff were very approachable and helpful, providing us with a map on our arrival and highlighting key places and restaurants we may like.

The room itself was reasonable. Couple of changes I would make if it were my hotel -
1) We did not have air con - This may have been just because of the time of year but would have been an option as my partner is always too hot!
2) There was no shower head holder to attach it to the wall. - This meant you could only have baths which was not a massive issue.
3) There was only one mirror which was located in the bathroom. This meant when the other person was in there, you could not use it to get ready
4) It was a tad dark in the room.

Apart from the above the hotel was fine. None of these were huge issues, just would have been slightly better if they could have been changed. Things to note about the room however, the bed was very comfortable and I slept like a log! There was plenty of storage spaces. There is a TV however the only english channel is CNN which can drive you potty after a while. The bathroom was clean and tidy with a lovely corner bath.

We had breakfast booked also with this hotel. It is not elaborate or hot but was perfectly fine for me. They had breads, yoghurts, biscuits, fruits and fruit juices, crossaints and bakery style foods, ham and cheese boards. They also had tea and coffee (the coffee was lovely).

I would recommend this hotel if you are planning to be out and about a lot. It is not really a hotel you would spend lots of time relaxing in, it is more of a pit stop if that makes sense! The location as I said is spot on and great for walking everywhere. Also a minute away is the Colosseu 'tube station' which is how you can get to the Vatican.

Room Tip: Request a room in the refurbished area
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  • Stayed January 2013, travelled as a couple
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Helpful?
Thank Rebecca T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmingham, United Kingdom
Level 6 Contributor
128 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
Reviewed 24 September 2012

Have just returned from the Richmond and what a lucky find this was! Newly refurbished with some finishing off to be completed but I would say 90% complete, the hotel has to be in one of the best locations in Rome! The Colosseum being 3-4 minutes in one direction, the Vittorio Emanuele Monument (Pza Venezia) 3-4mins in the other and the Forum is 2 minutes across the road! The rooms are great - comfortable beds - quiet rooms (double glazing works a treat even on the front road facing rooms!) - modern and sleek and the air-con a welcome pleasure in the heat of Roma! Breakfast is served on the Roof Top Terrace with superb views and offers a more than adequate selection of sweet and savory items - though the coffee is enough for me at that time of day! The garden is a peaceful haven to take your drinks and eats and enjoy the sun - there are plenty of eating options nearby and I would certainly recommend a stay at the Richmond for first timers or return visitors - you cant get any more in the thick of Roman life!

Room Tip: Front Facing are superb views of the Forum and 'Wedding Cake' Vittorio Emanuele Monument - n...
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  • Stayed September 2012, travelled as a couple
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Helpful?
2 Thank PassionateAbout
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Timisoara, Romania
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 6 September 2012

4 stars advertised, but it's a joke. No air conditioning, which in August is terrible. Had to keep windows open all night and could not sleep because of the traffic. Taking a shower = flooded bathroom. Strange smell in the room. Never go there.

Stayed August 2012, travelled with family
Helpful?
2 Thank AndaMuller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Richmond Hotel

Property: Richmond Hotel
Address: Largo Corrado Ricci 36, 00184 Rome, Italy
Region: Italy > Lazio > Rome > Monti
Amenities:
Free Breakfast Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
#344 Luxury Hotel in Rome
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Richmond Hotel 4*
Number of rooms: 20
Reservation Options:
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Also Known As:
Richmond Hotel Rome

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