My wife and I have just made our first visit to Rome after far, far too long a wait. I have phsical walking difficulties and we were primarily looking for a hotel with a good location. The reviews for the Richmond seemed to vary very broadly but one point remained.... the location.
When we arrived we were given instructions to reach our room. One lift to the first floor a walk to the "old" hotel and then to the 3rd floor. I didn't know whether purple walls and red lights is appropriate for a family hotel but in the newer area was at least clean, even if the walls were chipped in places and a fire door fully open throughout our stay.
The transition is then to the old building down two steep steps, without hand rails or any form of support. This was not acceptible for any anybody with a disability. You proceed through what appears to be the defuct bedroom 104 onto the corridor, which was much now less modern or acceptible. Wires were protruding from the wall alongside the lift. Live perhaps, but they were just carefullly avoided. Then the lift to the 3rd floor. The first allocated room had only 2 bedside lights. A further light simply didn't work and fell to pieces when touched. Again there were taped up electrical wires coming from the wall. It was so dark it was impossible to read. It had neither chairs to sit or a dressing table etc. Very sparcely supported.
I approached reception and to be fair the duty manager came to inspect and find a different acceptible room. We were offered a room with a 4 foot bed (or metric equivalent). For a mature! couple this was plain silly. We were finally offered a larger room and provided with the additional seating. Better. It was very hot, as others have recorded. Heating but no air-con. We were happy to open the shutters and windows to allow the temperture to drop but other comments about the noise are then all too true.
We found no instructions about the use of the TV, the emergency escape routes or any hotel regulations or helpful notes. This would not be important other than it is advertised as 4*. Finally found an english speaking film on channel 681, having started at 1 and moved ever forward, afraid to give up in case the next one should be english.
The room was well serviced daily. None-Smoking rooms, except the cleaning ladies were smoking as they worked.
The wi-fi was advertised but unavailable from the bedroon. No connection either with the laptop actaully touching the sign saying "Wi-Fi Point". Managed finally to get a connection sat just 6 feet from the reception desk, where I believe the router was located. Wasted money on a connection package for a particlar software which proved impossible to secure. I simply wouldn't stay here needing wi-fi.
Bathroom was without hot water for the whole of our 4 day stay and the showere was an over the bath hand held affair with no wall support and unused due to the water. Glad to get home for a hot shower, but at least lucky that it was February and we avoided getting sweaty!
Breakfast was on the roof terrace. Access was by 2 flights of stone steps, covered by thin carpeting. There were again no bannisters/hand rails and trying to reach the terrace for me was a nightmare. I had understood that access from the 3rd floor meant that you could walk on that level to it, not to a 4th/5th floor level. Again, if a 4* hotel the breakfast was not acceptible. I am sorry to say that I prefer tea rather than coffee. Containers of T bags for all manner of fancy fruit teas were available, but I managed to find only 2 bags, 1 of Yorkshire Tea and 1 of Dar Jeeling that gave a reasonable result. There was yogurt. for 2 days only plain and on the other 2 days of our visit, there was the addition of banana. Breads were just 2 types with a very small selection of chesses and hams etc. remembering that this was February, and the terrace not fully weatherproofed, birds were flying round and landing on the breakfast display. It was also none too warm.
There was no lounge in the hotel, or bar etc. You simply have to use your room. There are many bars and pizzarias nearby and the delights of Rome itself, but again, 4* establishments should be suitably equiped.
We have no complaints about the staff. Indeed one totally agreed that it was not upto the 4* standard and all tried to be helpful in arranging taxis and making sure that we could manage.
It was all very "Tired" in our area of the hotel. Not up to standards expected but we are told that this is not untypical of Roman hotels.
A long review to give as much information as possible. We all have our opinions but having stayed all over Europe from remote mountain village hotels to 5* city centre venues, this is one I would never want to visit again.
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- Also Known As:
- Richmond Hotel Rome