My wife and I ded a month long, eight hotel stay throughout Italy by spending one last night at this hotel. In a nutshell, this was our worst hotel experience in-country. We arrived at 2pm with a prepaid voucher for our one night at the Trevi Collection hotel. We were promptly greeted by the receptionist that there was no room for us there, but we would be shuttled to another property "around the corner". She also said we would have our pre-paid "Superior Room" or better for our troubles. We were then taken, by van,to the Hotel Trevi where the single receptionist was not really knowledgeable about the situation but checked us in anyway. To our surprise, a bellman then took our luggage out of the building and down the street to ANOTHER property, a dungeon-like building requiring three keys for entry. He took us down a long hallway and across an empty inner courtyard to our first floor room. The room???--- It was tiny, with no window except a high ventilation window to a very active back alley. The room was adjacent to the open kitchen of a neighboring restaurant.
I resent the bait and switch tactics of the hotel staff. I also resent the "we're so busy" attitudes that we NEVER saw from any other hotelier during our month long journey.
Several other things: the breakfast was the worst of our trip. And, do not schedule a van to the airport through the hotel, because although they advertise a relationship with a van company, the front desk has absolutely no interest whether the van arrives or not. It did not.
I cannot fathom the terrific reviews of other visitors and am envious we did not have a suite -like room. Far from it...
- Official Description (provided by the hotel):
- Hotel Trevi is a three star superior hotel, two steps away from its namesake the Trevi Fountain. It offers a refined atmosphere equipped with the best facilities within a historical 16th century palace. It is located in the proximity of the infamous “Via Veneto” , the magnificent Spanish Steps and the surrounding high fashion district. One can stroll and admire the window displays of world -renowned designers. ... more less
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- Also Known As:
- Hotel Trevi Rome
- Trevi Hotel Rome