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“Bad experience”
Review of Hotel De Russie

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Hotel De Russie
Ranked #51 of 1,261 Hotels in Rome
Certificate of Excellence
Montreal
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Bad experience”
Reviewed 26 April 2012

Second time we stay at Hotel de Russie, great welcome at reception, room wasn't ready but was reassured it will be very shortly, got upgraded from a deluxe King to a suite, probably one of the best in the hotel. Location is great as well as service. Only disappointment is the reception employee at check out early morning arguing with me that I shouldn't get my Euro. 85,00 credit (part of American Express amenities) on my lunch charge as I haven't reached that amount. Just non sense.......finally after argumentation he decided to credit the amount. Ridiculous attitude to have with a returning client.

Room Tip: Definitely court side rooms and higher floor.
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  • Stayed April 2012, travelled as a couple
    • Value
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Helpful?
2 Thank Habitan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (164)
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London, United Kingdom
Level 3 Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 25 April 2012

Great location for walking to most of the central sites in Rome. A beautiful spot, fantastic service and gorgeous setting. Food was good but not exceptional, but the ambience made up for it. Lovely rooms and bathrooms but the shower curtains were a bit 80's! Only small bugbear was that they charged 20 euros a day for wi-fi, and then it's limited to up to 3 devices. In this day and age this is just bad customer focus!

  • Stayed April 2012, travelled with family
    • Value
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Helpful?
2 Thank SJW1997
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dallas, Texas
Level 3 Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 23 April 2012

Had a great three night stay at Hotel de Russie. The location is perfect (near the Spanish Steps) and good food, too. The rooms are small. (But that is typical for Europe.) Only drawback: Because the rooms are small, if you request two beds, they will only be about one inch apart. The beds are comfortable, though.

I would stay at this hotel again.

  • Stayed April 2012, travelled with friends
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank brentripper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Irvine, California
Level 5 Contributor
80 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 23 April 2012

We stayed here last summer in 2011 and I would have to say this is the most beautiful hotel I've stayed at in the world. The bedroom appointments were spectacular - cool blues and silver tones outfit the spacious, comfortable suite. The evening turn down service is a nice touch and the attendant comes in to close your shutters for a peaceful sleep. The location is perfect, just below the Villa Borghese park with some incredible vistas after a short walk up the steps. In the morning, beautiful breakfast items are served in the garden. All of the employees are friendly and willing to help with all of your requests. Upon arrival, our first inquiry was about food and they did not disappoint. A quick phone call to a friend at the front desk got us into a secret restaurant for locals. Within a 5 minute walk down the street, we were eating home made pasta and drinking wine in the back of what looked like a private kitchen. We were sad to find out the next day that the restaurant had closed for the summer break, but we were so fortunate to have eaten there. I have to say that the toiletries, towels, sheets and even closet accoutrements were of the highest quality. I enjoyed a massage at the spa and it was very relaxing with an elegant environment. I wanted to stay an extra week, but we were off to Switzerland after 3 days. I'll definitely be back.

  • Stayed August 2011, travelled as a couple
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Helpful?
1 Thank Courtney C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
madrid
Level 6 Contributor
113 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 22 April 2012

I am not feeling the love at the Hotel De Russie lately.
I have been going for 7 years ,mainly because of the location and great garden views (if you are lucky). unfortunately the last 2 times they got our booking wrong and we did not get our favorite garden- facing rooms. This last visit we were in a newer wing, directly facing another wing and looking straight into their rooms. The windows at the Russie only have blackout curtains so if you need some privacy ( like when you are walking around the room undressed ) you have to close either the blackout curtains or the outside shutters which means no more daylight.
At nearly 600 euros a night for 2 people one would expect more than a hard foam pillow. Having spent a near sleepless night with a crooked neck we checked into the Ars Hotel right around the corner and for half the price of the Russie we finally had some soft pillows .
At the Russie the garden is priceless specially in the warm months, the staff is nice but i do not know if i will come back next time unless i bring my own pillows.

  • Stayed April 2012, travelled on business
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Helpful?
2 Thank MissPerpetualMotion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scarsdale
Level 5 Contributor
56 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 21 April 2012

Rome is my favorite city, and this is among my favorite hotels. Well located (take a run in the nearly Villa Borghese), beautifully kept up with large, comfortable rooms (maybe starting to look just slightly dated) and wonderful service everywhere you turn. The included breakfast is delicious (alas, what isn't in Italy?), and the gym is pretty good for Europe. Make sure to meet Alessandra, one of the concierges. She can take care of everything and has spot-on restaurant recommendations; she'll even tell you what to consider ordering. The only caveat is price. For example, if you travel with a few devices, expect to pay $50 a day for your Internet connection... impressive! But when you're in a beautiful hotel is this remarkable city, maybe it doesn't really matter. Look forward to returning...

  • Stayed April 2012, travelled with family
    • Value
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Helpful?
1 Thank Michael B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 19 April 2012

I would thoroughly recommend this Hotel in every way. From the first moment we walked in the staff were friendly & helpful and imediately our whole family relaxed. We had been disappointed in anothe hotel we had pre-booked so were looking for a room for 3 nights over Easter. Despite the Hotel being near fully booked the Reception tema very patiently tried hard to find us the perfect room to accommodate our family (as we have 2 young children). The doorman Daniele was a delight, entertaining the children during this process. All the staff were friendly and the service was superb as you would expect for a 5 star hotel but the thing I noticed the most was how happy the staff all seem and they made our visit a special holiday with their personal touches Rareky have I seen such good service (and we travel a lot!). The hotel is set in beautiful gardens and the restauarnt is set up so you can sit inside or outside to admire the garden. Mario, the restaurant manager, effortlessly arranged our breakfast inside followed by coffee outside in the sun upon request. Finally the Conceirge desk were very professional and when our restaurant of choice was full they booked us into an even better one overlooking the whole of Rome.
This is a very special hotel, worth every penny. I can not recommend it enough.

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
2 Thank LondonVirginia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel De Russie

Property: Hotel De Russie
Address: Via Del Babuino 9, 00187 Rome, Italy
Region: Italy > Lazio > Rome > Campo Marzio
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in Rome
#13 Business Hotel in Rome
#16 Family Hotel in Rome
#33 Luxury Hotel in Rome
#40 Romantic Hotel in Rome
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Hotel De Russie 5*
Number of rooms: 129
Reservation Options:
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Also Known As:
De Russie Hotel
De Russie Rome
Russie Rome
Russie Hotel Rome
Hotel De Russie Rome

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