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“Pretty hotel with some drawbacks”
Review of Hotel De Russie

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Hotel De Russie
Ranked #52 of 1,267 Hotels in Rome
Certificate of Excellence
Reviewed 20 November 2013

We stayed at the De Russie for 5 nights in August after a 3 night stay at the Four Seasons in Florence. I mention this, because I spent the entire trip comparing the two hotels. The Four Seasons in Florence was everything you want in a hotel, the De Russie, while nice had several problems. When our driver - in a Mercedes van - pulled up to the hotel the valet let another driver in a Mercedes S550 block him in a way that made it impossible to get us or our bags out of the vehicle until the other driver had left his vehicle had his bags taken and the car pulled away. This was the recurring theme during our stay - whoever appears to be the most important gets service. Overall the staff was indifferent to us the entire stay - never greeted us, asked us if we needed anything, if our stay was ok.

We stayed in a 1 bedroom suite with a connecting room. The connecting room was actually nicer than the suite - generous room size with a nice sized bathroom. The suite was terribly small with a closet sized bathroom. The hardwood floors in our suite meant we heard every step our upstairs neighbors took. For some reason the toilet was squeezed against a radiator, which made it impossible to sit properly on the toilet. I get that you need to make some concessions when redecorating but at this price point I think it's a little ridiculous to ask people to sit sideways to use the toilet.

The garden area bar and restaurant are very pretty, service was adequate, the food was adequate, but not memorable. I would recommend the property, but my experience here was just "meh".

  • Stayed: August 2013, travelled with family
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3  Thank Rah223
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management-DeRussie, General Manager at Hotel De Russie, responded to this reviewResponded 26 November 2013

Dear Guest,

Thank you very much for your valuable feedback and for taking the time to write this review. It really helps us to address the specifics of how we can improve the Hotel as we strive to offer the best guest experience. I was happy to hear that you enjoyed our garden and bar area, yet I am truly sorry to read about some of the issues you raised, especially relating to noise and customer service. Please rest assured that our customers are all equally important to us and I am very concerned that you did not feel this way. I am personally investigating your comments to ensure that such an occurrence does not happen in the future. I would like to get in contact with you to discuss this further; if you could kindly supply me with your telephone number I would appreciate the chance to speak to you.

Best regards,

Stefano Gegnacorsi
General Manager

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570 - 576 of 1,370 reviews

Reviewed 18 November 2013

We thoroughly enjoyed our stay at Hotel De Russie. The concierge was very helpful, the service was excellent, our room was luxurious and very comfortable, and we loved the ambience of the lemon scented garden for lunch as well as drinks after dinner. The hotel is a beautiful oasis in the middle of Rome. We can't wait to return.

  • Stayed: November 2013, travelled with friends
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1  Thank Schwing1477
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 November 2013

Probably the best hotel in Rome since a good five if not more years, with a great mix of classic and modern style at piazza del popolo perfectly situated close to everything important such as shopping, restaurants, business and culture.
Service is five star, very clean, the courtyard is fantastic and the bar and restaurant of top quality.
Negatives are busy entrance with Via del babuino in front and if you are towards the back street you may hear people emptying garbage cans in the morning so try to stay at the courtyard side and not too low.
Spa is small but great, massages are very good so literally a more than safe choice, but it goes at a hefty price unless you go low season.
I have stayed here several times since it was first constructed and the standard hasn't changed.
I just love it!

Room Tip: Courtyard or ag Piazza del Popolo
  • Stayed: November 2013, travelled on business
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1  Thank Mikael B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management-DeRussie, General Manager at Hotel De Russie, responded to this reviewResponded 18 November 2013

Dear Mikael,

Thank you for your kind review. We are very grateful to have you as such a loyal guest and are pleased that you are so satisfied with our services, location and design during each of your visits that you have chosen to return to the De Russie year after year. We are sorry that the Via del Babuino and surrounding streets can be noisy and crowded at times as they are situated in the heart of bustling vibrant Rome. Yet I often find that the tranquility and greenery of our Secret Garden quickly brings peace of mind and helps us forget the chaotic life outdoors. I am particularly glad that you enjoyed our Spa and the vast repertoire of relaxing and invigorating massages from our highly qualified staff. I will be sure to share all your generous comments with my staff. I very much look forward to hosting you during your next business or leisure trip to Rome.

With best regards,

Stefano Gegnacorsi
General Manager

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Reviewed 15 November 2013 via mobile

Gorgeous location in the heart of Rome!
A luxury hotel, with a beatiful garden and an excellent cuisine. The staff is very kind and professional. The bar is very good - try Daffy Duck - and open at night.

And a lot of talents and celebrities all around!

Stayed: November 2013
1  Thank Maxxx72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 November 2013

This is simply the best hotel. Service is impeccable and the venue is lovely. The breakfast is served in the garden and the rooms are spacious and spotless. The location is central, next to all the good shops.

  • Stayed: November 2013, travelled as a couple
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1  Thank Claudia K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 November 2013

There are very few times in one's life that one happens upon excellence but when one does one sure knows it.
i am moved to write of our experience at the above hotel as it was excellent.
There is no question to me that the front of house team is very important and that, as a guest, one needs to know that they will do what they say and immediately. it is one of the greatest luxuries to have someone help you when staying away from home.
the help at the Russie is sublime. nothing is too much trouble and nobody seems inconvenienced.
the open welcome continues through the wait staff, the chambermaids and certainly the concierge.I cannot fault this truly 5 star hotel. Well done RF and the entire team.

Room Tip: if you can ask for suite 501 it has a terrace and a perfect view!
  • Stayed: November 2013, travelled with friends
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Thank William Y Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management-DeRussie, General Manager at Hotel De Russie, responded to this reviewResponded 8 November 2013

Dear Guest,

Thank you very much for your lovely and heartfelt review. I was thrilled to read that you had an excellent experience at the Hotel de Russie and that you provided a room tip for future guests. Our suites with terraces are indeed very special with absolutely breathtaking views – a truly unique experience. I will make sure to share your comments about the professionalism and positive attitude of the Hotel team with the staff, as impeccable customer service is of utmost importance to us. I look forward to welcoming you back during your next trip to Rome for yet another memorable stay.

With best regards,

Stefano Gegnacorsi
General Manager Hotel de Russie

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 October 2013

This hotel is the epitome of elegance and class! The gardens are lovely and are worth a visit just to see this oasis of calm in the middle of Rome. We enjoyed breakfast in the garden and our pre-dinner cocktails also and it was just delightful! I cannot say enough about the staff, from the doorman to the concierge and everyone in between, they were all welcoming, polite, and ready to help you. The rooms are quite comfortable with all the amenities you would expect. The location was perfect for us - easy walking distance to most of the sights, shopping and restaurants. There is a convenient taxi stand right outside the hotel if you tire of walking! Of all the top tier hotels in Rome, I would put the Russie right at the top.

  • Stayed: October 2013, travelled as a couple
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1  Thank HomDel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management-DeRussie, General Manager at Hotel De Russie, responded to this reviewResponded 28 October 2013

Dear Guest,

Thank you for your kind review. I am very happy to read that your stay was delightful and that you enjoyed the Hotel de Russie’s prime location and tranquil setting. I will be sure to share your comments about the staff’s professionalism and attention to service with my team – these comments are particularly meaningful to us so we may continue to ensure the wellbeing of our valued guests. We are very pleased that you rank the De Russie at the top of your list of Hotels in Rome. Thank you once again for your feedback and we greatly look forward to welcoming you again during your next stay in the Eternal City.

With best regards,

Stefano Gegnacorsi

General Manager Hotel de Russie

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel De Russie

Address: Via Del Babuino 9, 00187 Rome, Italy
Region: Italy > Lazio > Rome > Campo Marzio
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in Rome
#13 Business Hotel in Rome
#16 Family Hotel in Rome
#34 Luxury Hotel in Rome
#40 Romantic Hotel in Rome
Price Range: £433 - £3,002 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel De Russie 5*
Number of rooms: 129
Reservation Options:
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Also Known As:
De Russie Hotel
De Russie Rome
Russie Rome
Russie Hotel Rome
Hotel De Russie Rome

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