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La Griffe Roma - MGallery By Sofitel
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Reviews (1,785)
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543
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133
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All reviewsglass staircasedoor manrooftop restaurantjunior suitevia nazionaletop floorrestaurant staffmodern hotelcentral locationlong weekendtourist attractionsbreakfast is servedbusy streetreception desktrevi fountainfantastic locationthe main train station
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567 - 572 of 1,785 reviews
Reviewed 10 March 2014

Just returned from a 5 day visit to Rome to celebrate our wedding anniversary. The mixed reviews about this hotel on TripAdvisor caused me some concern but honestly there was really no need for that. Very courteous and helpful staff all the way to the restaurant. Upon arrival we got a free room upgrade, and a complimentary bottle of cooled Prosecco with two flutes were waiting for us in the room - 8th floor with a fantastic view of the city. We took a beautiful shot of sunset from our balcony. Room impeccable, lovely modern finish, very comfortable bed for my problematic back but slightly too warm especially at night. I tried to adjust temperature but only managed to bring it down to 21degC. We had to sleep with the balcony door ajar. The shower head could do with a bit more power but all the little extras were there including a loofah, bathrobe, body lotion etc. Good choice for breakfast unlike most other hotels I had stayed at during my previous visits to Rome. We even dined there on our first night because we were exhausted. Very good food and service. So overall I can say it was a very positive experience and I will not hesitate to use it again.

Stayed: March 2014, travelled as a couple
2  Thank Joan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 February 2014 via mobile

Its a mystery how this hotel managed a 5* rating. Its the only hotel of this class that I have stayed in that only supplies polystyrene cups in the room. If, that is the maid can be bothered. If you are lucky enough to be supplied with cups then you'll probably find that there was no time to make the bed.

The location is OK with only the Vatican being a little far to walk to.

We stayed in a "superior" room which is the 2nd out of 4 types of room. I'd hate to see what state the lowest type of room is like. Ours was cramped and the bathroom was poorly renovated with the toilet sounding like it would fall off the wall at any minute. The shower pressure laughable and the water had only 2 heats, fires of Mordor hot or a scalding cold.

The TV only turned off at the plug. The WiFi was pants as it had the same speed as 90's dial up connection.

The only way to recomend this hotel to anyone is to send someone here as a form of punishment.

Stayed: February 2014, travelled as a couple
1  Thank supertramp101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 February 2014

Friendly staff, good location, well decorated reception and roof top restaurant/ bar. We were shocked to see how low quality the room facility was. Our toilet was half hanging on the wall, shaking when you sat on. Broken boiler, stuffy room with no aircon. Apparently the aircon was off for the winter, even though it was 19 degree for the valentine weekend. It was impossible to leave the window open for the night as our room was above the noisy central street. We enjoyed the location, easy to walk to most of the sightseeing places, but not worth of the value. We will avoid any MGallery hotel from now.

  • Stayed: February 2014, travelled as a couple
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1  Thank Alexa L C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 February 2014

We arrived the first week in February and when we arrived we couldn't believe this was our hotel. We were greeted by a friendly receptionist, who then told us we got upgraded to a junior suite (we had only paid for a standard room). The room was on two floors, really clean and had good coffee making facilities.
The hotel is in a great location, we walked to most of the tourist attractions (even though it rained everyday) and even when we didn't walk, the hotel was close to the termi station so everything is easily reached.
Our overall experience with the hotel was brillaint, they were helpful with our questions and had a pleasant stay!
Would recommend this hotel!!

  • Stayed: February 2014
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1  Thank Rachh93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 February 2014

  • Stayed: January 2014, travelled with friends
    • Value
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