THIS IS LONG BUT IF YOU READ ANY REVIEW - READ THIS ONE,
Never having been to Rome before and not having had a holiday for some time we decided to go the whole hog and treat ourselves to a 5 star hotel. If I am paying 5 star prices I expect a 5 start experience and sadly this fell somewhat short. By '5 star experience' I mean a good room, facilities and service. We stayed in room 704.
Let me start with the negatives.
The bidet in our room was cracked and leaked - the chamber maid was obviously aware because she kept wrapping a towel around the pipe under the bowl. The plug in the sink did did not fit and thus in order to shave I had to keep the tap running meaning that I had to keep adjusting the water temperature - irksome to deal with and not five star.
It was 33 degrees Celsius in the shade out in the city during our stay so the air con in the room was a welcome relief, however it did appear to have a mind of it's own. Our air con switched itself on full blast at 18 degrees at @0400 hours every morning meaning that (once the cold had woken us up) one of us would have to get up to switch it off! So an undisturbed night never happened.
We were provided with slippers with a one-size-fits-all attitude which meant that my wife's were too big and mine were too small. This was important because the Lino in the room absorbed the cold from the air con and 'sucked' the heat out of our feet.
The core of the building contains a fire escape which runs down from the roof top bar which has no fire doors to stop the noise filtering down. Our bedroom was directly opposite the fire door on our floor and on the Thursday there was a disco/party going on that meant we got to 'enjoy' the 1980's music into the early hours of the morning.
We were only provided with polystyrene cups in our room. For a supposed 'five star hotel' to do this is a disgrace, we ended up buying some mugs so that we had something decent to drink out of !
Half way through our pre-booked and paid for stay the staff checked us out so, when we returned to the hotel on that day, our door entry card needed re-setting - clearly they had no idea of who was, or was not, staying there.
The breakfast bar provided a good selection however the cooked breakfast was generally cold with congealed scrambled eggs. One morning I timed things perfectly because a member of the staff brought out a tray full of warm scrambled eggs, imagine my disgust as, having replaced the old one, he tipped the old congealed, cold, eggs into the new food and stirred it in! I would have thought for a five star hotel that a cooked breakfast could have been made to order - after all if I had dined there in the evening the food would have been cooked to order.
On our last breakfast there, we were served with our tea and coffee, and then went to the breakfast buffet to help ourselves, when we returned to our table we found the waiter packing it all up! Obviously no idea of what was going on regarding the customers.
On the first day the chambermaid took away one of the polystyrene cups but did not replace it with a clean one (we had not yet bought our mugs) thus one of us had to forgo our wake-up beverage. Clearly less that five star !
The bathrobe I used had a stain (makeup ?) on the collar - when was this last changed?
I know that possibly some of these observations may seem overly critical, however as I have previously said, we willingly paid the five star prices in order to get the five star 'experience' which we did not!
If the hotel is happy to take the 'big' money then they need to provide the 'big' service.
I have said enough criticism, now for the positives.
The staff were always pleasant and polite - I regard this as the most important point in any stay at a hotel as, however good the hotel is, one rude staff member can ruin the experience.
The location is excellent, we walked to most places and the Metro is nearby for farther trips.
The bed was big and comfortable.
The TV had a good range of channels so I could catch up on world events when I wanted to.
The room was clean and modern.
Despite my earlier, justified, criticism of the bathroom the shower was sufficiently roomy and powerful.
There was plenty of wardrobe space.
We had paid for and therefore felt entitled to expected a 5 Star experience, however this did fall short. That said I make these comments in the hope that the management will take them as ' constructive criticism' rather than a 'moan'.
I suppose that the acid test is 'Would we stay there again?' And the answer is yes because the overall experience was good.
This is clearly not a 5 Star hotel despite its rating, I would rate it at somewhere between 3.5 and 4 star.
Massimo you obviously read these trip adviser comments because you take the time to reply.
How many people do you need to give you feedback regarding the polystyrene cups in the rooms before the hotel takes some action? Apart from yourselves no 5 Star hotel in the world will give their customers polystyrene cups. Do you want to become 'Trip Advisor Famous' for this ?
No 4 Star hotel I have ever stayed in has use polystyrene cups. For a supposed 5 Star hotel to do this is comical and I will share this with all my friends, as I am sure others have.
This is the only hotel I have ever stayed in where I have had to provide my own crockery !
All this hotel has to do is listen to the constructive feedback from it's customers and act upon it. It could be great or even superb! Everything is there it just needs someone with a bit of drive to push it that little bit further.
- Official Description (provided by the hotel):
- Entwined in an elegant and sophisticated atmosphere in the heart of Rome, la Griffe Hotel is more than just traditional hospitality. The hotel is on Via Nazionale, between Piazza della Repubblica and Piazza Venetia, near the famous fountains of Tritone and Trevi, forming the triangle of Rome’s shopping with Via del Corso and Piazza di Spagna. Ideally positioned to discover the many sights and faces of the Eternal City, with excellent connections to public transport, busses to Vatican City, the Metro (Underground) at 150 m. and near Termini Station.The modern style of interior design is in sweet contrast with the 19th century building and it’s historic location fits it like a frame. The architectural concept is a perfect blend of classic and modern, where luxury and contemporary art surround you in total comfort. ... more less
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- Also Known As:
- La Griffe Rome
- Hotel La Griffe
- La Griffe Hotel Rome