Several rooms were booked by our staff admin for a work-related trip, but we all would've moved if we could've gotten a refund and/or gotten our office to pay for other rooms.
They have tidy, basic rooms at first glance, but if you touch anything, it feels like it's about to fall to pieces. We stayed in 3 different rooms, and all of them had issues (which I list by room below. See my pix, too). The thermostat was broken in all of them, for example... But don't ask the grumpy night attendant to do anything; he won't. The daytime concierge was much nicer.
The booking site said they had free wifi, but it's 3 euros/hr, or 10 euros/day, and it's unreliable. The time starts ticking the moment the concierge prints the code, and you have to go to the desk to get the printout; no getting it by phone from your room. I bought 5 hours of internet for 7 euros, and it went out after 2.5 hours. Grumpy Night Attendant said that was too bad; the code he gave me was only good for 5 hours from the time of purchase, and he wouldn't give me any compensation time. The TV remote also has a surcharge.
Breakfast was pretty awful: Nescafe and sickly sweet pastries. The street is noisy with service trucks running all night, and the hallway smells like sewage half the time, until they spray air freshener to cover the stench. We later found out why...
Room 302: The bed, nightstands, and lamps were all wobbly, as if someone had removed all nails and screws from everything. In the moldy bathroom was a half-empty, used shampoo! I had no desk chair, but the friendly day clerk brought one quickly when I asked.
Room 105: We went to Florence for the weekend and went into our double room to find 2 twin beds. We're a couple, so we wanted one bed. We went right back downstairs, and Grumpy Night Attendant said he could do nothing that night. Tomorrow, he could change our room over to a double. By this, I think he meant that he'd instruct housekeeping to push the beds together and make the bed with double sheets. We did this ourselves, but the beds were on such shaky legs, it felt like they were going to fall apart. And we discovered the beds were the only things holding the headboards up, because they nearly fell over when we moved the beds. The trim also fell off one! The nightstands and lamps were also shaky in this room. Our colleagues in other rooms had similar reports, and one had to be moved because her bed broke. It's as if they refused to use nails in this building! The trim on the doors came right off when we pulled on it. Even the toilet seat wasn't secured! There were also broken fixtures like outlets and light switches (see pictures).
In this room, there was only shower gel, no shampoo. I asked for extra conditioner, but no. I suspect Grump Night Attendant had extra supplies behind the desk, but he didn't want to be bothered. I took a bath, but when I removed the free floating, water flowed out of a capped hole in the floor where the bidet apparently used to be. It had the same sewage smell as the hallway! The worst thing was, we didn't call the guy at the desk because we just didn't want to deal with him being a jerk. We just soaked it up with a towel.
Room 101: Next day, the responsive receptionist moved us to 101. This was probably the best so far; not so wobbly, smelly, or loud. It faces a courtyard, though, so it's not a great view. Still, it was about as unkempt as the other rooms; the carpet wasn't vacuumed in the corners, so it was gray from dust. But this was par for the course.
Unfortunately, the demand for affordable rooms in Rome is so high that Terminal Hotel (as we all now lovingly call it) is middle-of-the-road. Its only redeeming feature is that it’s near Termini station. But then so are a thousand other hotels. If you can afford to stay somewhere nicer, do!
- Official Description (provided by the hotel):
- Hotel Terminal is a gorgeous 3 star hotel in one of the best locations of the city centre of Rome. Located on the Esquiline hill - one of the famous 7 ancient hills of Rome - this elegant accommodation is situated in between the famously golden Basilica of Santa Maggiore and Termini station - the transport hub of Rome. The proximity of the hotel to Termini station means that it simply couldn't be easier to get to, and from, the hotel from the airport and exhibition centres, and the tourist sites are all within easy reach using the extensive transport options at your disposal. So, whether you are visiting ancient Rome for business or pleasure, everything is literally only a few moments away. CLOSE TO TERMINI STATION Termini station is home to a major train station with train services to most of Italy and with a direct 30 minute link to Fiumicino airport. It is also the centre of coach services to Ciampino airport in addition to Fiumicino's airport. Termini station also boasts a large bus station which links visitors to almost every part of the city, and when one considers that the city's two underground metro lines also intersect at the station, one realizes that every tourist site is tantalizingly close. ... more less
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- Also Known As:
- Terminal Hotel Rome