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“Location,Breakfast, and Staff!”
Review of Hotel Isa

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Hotel Isa
Ranked #71 of 1,261 Hotels in Rome
Certificate of Excellence
Richardson, Texas
Level 3 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Location,Breakfast, and Staff!”
Reviewed 13 May 2014 via mobile

I should have given this hotel only 1 star however I gave a generous 2 because of the location, staff, and breakfast. Other than that, forget it! I stayed at this hotel with family. We chose it because it was close to major historical monuments and Vatican City plus it was the only available hotel that can accommodate 3 people/triple or suite.

We were greeted by very friendly staff. Stefano, Victor, Yomar, Elena, and Willie went above and beyond for us. I can find no fault with with their service at all! The lobby is beautiful, tastefully done and modern. However, it stops right there. We were assigned room 301 and was appalling. The room is very OLD, decor is dated-a cross between the 80's and 90's,not renovated like the other doubles or single rooms in the hotel. To give you an example: neon orange trim! Very ugly! I'm sure the other rooms were updated but the triples needed renovations BADLY! Linens and pillows were sub par. Also, there was this strange sewage smell from the bathroom! 6 night with this smell...Horrible.

I found that the smaller boutique hotels didn't turn on the air condition till the summer compared to larger hotels like Rome Cavalieri which I stayed last time I visited Rome. We didn't mind in the evening since it was cooler and to remove the sewage smell. However it's noisy so we didn't get enough sleep. However, it becomes stuffy in the afternoon if we didn't go out of our rooms.

Breakfast is outstanding. They serve omelets, assorted fruits, eggs, meats, cheeses, juices, prosecco, double espresso, breads , cakes, and so much more. The view from the terrace is nice towards the Vatican.

Again it was the location, staff, and breakfast only that saved our stay. I won't return to this hotel. Going back to Rome Cavalieri! Lesson learned.

Stayed April 2014, travelled with family
Helpful?
Thank mcvelasco11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Isahotel, Responsabile relazioni con la clientela at Hotel Isa, responded to this review, 13 June 2014
Dear mcvelasco,
thank you for your comment about the Hotel Isa. We really appreciate your positive impression about our staff, location and breakfast: those are for sure some of our mainstay.
Regarding your comment about the room, we are really surprised to read your disappointment because the one you describe is one of the rooms renovated at the beginning of 2014 trying to keep the original style (handmade furnitures and paintings) mixed with modern design touches (the neon orange trim is part of this process of styles mixture that characterizes a part of the Hotel).
We hope to welcome you again in one of our (pure) Design room and positively change your opinion about our rooms

Best wishes,

Hotel Isa - Staff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 May 2014

Hotel Isa goes above and beyond exceeding all expectations! Central location, quiet, beautiful rooms and amazing breakfast. The staff are exceptionally helpful and will go out of their way to make your time here enjoyable. I highly recommend staying here! I definitely will be back and will recommend this hotel to all my friends who visit Rome. Breakfast on the sunny roof terrace overlooking the Vatican was a big highlight.

Room Tip: All rooms have a balcony overlooking inner courtyard.
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  • Stayed May 2014, travelled with family
    • Value
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Helpful?
1 Thank RachelMaguire89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Firenze
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 May 2014

The hotel position is undoubtedly the centre of whatever you want to see when in Rome.
From the lift to the stairs everything is so old time you might think you are in a museum of ancient Rome (except for the lift of course!).
The roof makes your breakfast and cocktail unforgettable.
Standard room a little cramped but with all the amenities you need.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Sly64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dudley, United Kingdom
Level 6 Contributor
235 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
Reviewed 27 April 2014

This hotel is really handy for the Vatican and you can walk there in just over ten minutes. You can also see the dome of St Peter's from the terrace and from the breakfast room, just like the picture shows. The rest of the hotel isn't high enough to get the same view, though, so the rooms on the front just have a view of the street.

We went for a significant wedding anniversary and, in fairness to the hotel, we were upgraded to a room with a jacuzzi and a round bed that also spins around. We were very pleased with that. However, the weather was starting to get warm in mid-April and when we asked how to turn on the air conditioning we were told that it was done centrally and this wouldn't happen for a few weeks yet. So we opened the patio door at night to try and cool the room down, which wasn't great as the noise from the street - especially in the early hours of the morning - was very loud and disturbing.

The bed itself was slightly more comfortable than sleeping on the floor. The combination of this and the heat in the room meant that we didn't enjoy as much sleep as we'd hoped and we both suffered from stiff necks over the weekend. There aren't any tea and coffee-making facilities in the rooms,either, but we bought an electric kettle and cups from a household store on the main road, which was a fantastic investment in comparison with the cost of buying hot drinks in the hotel. If you're a Brit abroad, don't forget to pack your PG Tips!

The rooftop bar (next to the breakfast room on the top floor (yes, still with the view of St Peter's!) was good, and the barman was very friendly and helpful. The customer service at check-in was a bit more variable and we didn't feel over-welcome at Reception, although Francesco was good.

I should say that we don't usually stop in boutique hotels as we tend to prefer knowing what to expect from a four- or five-star chain brand. They might be less individualistic, but you can generally be a little more certain of what to expect. I think there would be a lot of people who would like the quirky-ness of the ISA hotel with its range of different rooms, but overall we'd have rather had a cool room and a better night's sleep. We would also have liked to have had access to a fitness centre or gym but there isn't one.

It worked out at about £300 a night for Bed and Breakfast, which wasn't a great deal, really.

Room Tip: Ask for line with a comfortable bed - some reviews mention refurbished rooms and it sound sas if the...
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  • Stayed April 2014, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank 339334
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rome
Level 4 Contributor
37 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 24 April 2014

This hotel is undoubtedly one of the best we have stayed in Rome. The location is good and the staff couldn't have been nicer. The roof top terrace is particularly good for breakfast and evening cocktails, with the waiter (Willy) being exceptionally nice and very helpful. Breakfast was superb.

Room Tip: Choose a high level even although it can be a bit noisy in the mornings due to the staff setting up...
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Breck_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Libertow
Level 5 Contributor
81 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed 19 April 2014

Had a wonderful stay at Isa Hotel. Booked a family room, which consistence two adjoining rooms (311/312). Whilst the wall decor not to my taste, all very clean and comfy, so no complaints. Others in our party had a lovely, light, modern double room (310). Good sleep quality. Amazing breakfast buffet on the roof-top terrace covering all bases from fresh fruits to fry-ups. The same roof-top terrace bar is very cosy, with Willy providing first-class service and a huge smile. Good location, just 15 minutes walk to the Vatican and/or Piazza Navona.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravelBugGotMeGood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greenville, South Carolina
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 16 April 2014

I hate giving bad reviews and normally we are pretty easy to please, we did not enjoy our stay at this hotel. Upon checking in the lady at the front desk was very rude and acted like she didn't want us there (blond curly hair). I requested an updated room after reading the reviews on here and she told us that one would be ready in 20 minutes. We went to eat and came back and our room was definitely not upgraded it was a dump. The bed was like sleeping on a table, the linens were of poor quality, and the room was very hot. It was so hot that we kept waking up covered in sweat or due to the noise. I called the front desk to see if we could get the air conditioning turned on or a fan and they said that there was nothing they could do and would not be turning on the air conditioning for a few more weeks. It was very noisy our room was below the breakfast area and we were woken up by the noise every morning. There was also a lot of street noise and we could hear people talking in the rooms near us. The only reason I am giving it 2 stars is because Willie in the bar was fantastic and the breakfast was very good.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank liz m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Isa

Property: Hotel Isa
Address: Via Cicerone 39, 00193 Rome, Italy
Phone Number:
Region: Italy > Lazio > Rome > Prati
Amenities:
Bar / Lounge Free Breakfast Room Service
Hotel Style:
#46 Luxury Hotel in Rome
#60 Business Hotel in Rome
#85 Family Hotel in Rome
#95 Romantic Hotel in Rome
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Isa 4*
Number of rooms: 40
Official Description (provided by the hotel):
The 4 star Isa Design Hotel Rome is located in the heart of the city, in a 19th century historical building, and at a few steps away from Vatican City, St. Angelo Castle and St. Peter's Basilica. Navona Square, the Pantheon, Spanish Steps, Via del Corso shopping street are just a short walk away. The convenient location combined with the singularity of the interiors and high standard service will grant you a perfect stay in the Eternal City. Isa Hotel is the best expression of a boutique hotel in which a welcoming atmosphere perfectly matches with the luxury environment. Each floor features a unique and high level of style, from classical to design rooms, realized with the best tailor made fornitures and thought by brilliant italian interior designers. Hotel Isa is famous for its panoramic terrace "La terrazza di Isa", a roof garden with an astonishing view of the city and St. Peter's dome, where you can enjoy the rich breakfast or a drink at the relaxing bar. ... more   less 
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Also Known As:
Isa Hotel Rome

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