We booked this through Last Minute as a secret hotel. When we checked into our room, it was absolutely filthy. I've attached photos to show, but the walls were very dirty, the lamp shades and below the bed especially were full of dust (and a bottle from a prevous guest), the toilet seat was broken, the sink was blocked (again, see pictures to see why) and the whole place was generally dull.
My partner suffers from asthma so it was definetly not possible for us to stay in the room. When I went to complain, I was treated with contempt (I think because of our age, we are both in our early 20's). The person that was on reception was very rude and all he could ask is how come we hadn't spotted it sooner, trying to pin the blame on us basically (we had waited a couple of hours to discuss what we would do and in finding the faults with the bathroom etc). He was the only rude member of staff we did come across however, the other three receptionists we met were lovely, as were the breakfast staff. However, the hotel did eventually change us to a bigger and cleaner room the next day. I assume from this that if you book through the discounted Last Minute price you'll automatically be assigned one of the smaller and less well maintained rooms.
Our last grievance with the rooms is that on our second last day, we had a long lie, and whilst the maids chapped (and came in once to clean, which is fair enough), we told them we were ok for the day. When we went out and came back at night, our room door was lying opened and the room clean! Obviously, I'm not annoyed about the cleaning but it's extemely disturbing that all of our valuables, our passports, clothes, gifts, everything were just lying for anyone to take. Unbelievable for a 4 Star Hotel.
The hotel itself is about 10-15 minutes walk to the Termini Station and about 10-15 to the streets with the main restaurants etc. It was quite secluded as the metro lines were off during our stay in August.
Hopefully this can act as a heads up to anybody going, but I really do wish I had booked another hotel, and especially for the price I'd advise anyone considering that they could easily find a better standard of hotel in a more central location in Rome for a cheaper price. This was the third hotel we stayed in during a holiday in Italy, and it was the only one that really let us down to ruin a part of our holiday.
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- Also Known As:
- Executive Hotel Rome
- Hotel Executive Rome