While this hotel is absolutely stunning on the inside, the service and amenities were non existent. Internet was down for two days....rugs in hallway were dirty....looks like it hasn't been vacuumed in weeks.
No concierge service. Girls at front desk are covering but can't keep up with the demand. Was constantly interrupted by other patrons, phones, checkins-ours....was given poor information, and even given incorrect directions. Elevators smelled. Every time.
Bar area was ok, but ran out of, what I thought would be a basic in italy. Amaretto di Saranno???? Really. With the beauty of the hotel in being on the walls......perhaps cutbacks shouldn't be visible to those paying five star prices for two star service.More
- Free Wifi
- Breakfast included