I am usually a positive, chirpy person... Not in the practice of berating hotels/people in general. But there isn't really a silver lining to this REALLY DARK CLOUD. This hotel, by far, has been the VERY WORST HOTEL EXPERIENCE OF MY LIFE! And yes, I have been fortunate enough to have travelled all over the world.
SERVICE IS ABSOLUTELY PATHETIC. On arrival, the front desk made us feel like they are doing us a favor by checking us in - gave us the most grouchy, grumpy expressions (and SNORTS!!! Can you believe that...?!) The two people on the desk kept sniveling... and gave us the impression that they were mocking us in Italian! Not at all the welcome you expect! I have heard in general that Italians are racist, and Arenula most definitely made me feel like "brown skin" is not welcome!
We were given a room on the 4th floor, and yes! No lifts! So lug your luggage all the way to the top floor! I didn't encounter a single smiling staff member throughout my stay! All through the horrifying 4 days, coming back to the hotel was one thing I dreaded! Breakfast was again a torture with the person serving us literally screaming at everyone! (Who wants to start a day like that...?!)
Yes! The hotel is at an advantageous location, since you can kinda walk to most of the sites like Spanish Steps, Pantheon, Piazza Navona etc. The Tiber is a 5 minute walk (And yes!!! you must go to the banks of The Tiber at night - wonderful, wonderful vibe with an incredible assortment of street shopping and cafes!)
Apart from its location, Arenula has nothing speaking for it! Please splurge a little extra and find a place where you feel welcomed, coz no matter what - when you are tired after a long, long day and want to come back to your hotel and crash... You most definitely do want to be greeted with a smile!
(Also a good way to judge if the hotel staff/management care about you is to observe their responses on TripAdvisor - do they respond to a bad review, do they apologise for almost having ruined your holiday, do they care? If you notice, Arenula Management HAS NEVER EVER POSTED A RESPONSE. Which goes to show that they don't really care! Why would you want to stay in a place, where THEY ACTUALLY DONT KNOW THE MEANING OF THE WORD HOSPITALITY?)
- Reservation Options:
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- Also Known As:
- Arenula Hotel Rome
- Arenula Rome