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“Not Luxurious. Not a Palace. Not Royal ”

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Royal Palace Luxury
Ranked #1,166 of 1,271 Hotels in Rome
Reviewed 4 February 2014 via mobile

The name is extremely misleading and would make you dish out more money thinking it is luxurious and upscale. The only thing going for this hotel is the location. Other than that, it fails on all accounts. First, they have a front office agent who, not only raises her voice and answers back its guests, but also lies about the room availability. She sits at the front desk not even attending to the needs of her guests. She should be fired for the experience she made me go through checking in. Second, It is an old hotel that was probably beautiful in its heyday in the 90's but now it is just a tired hotel in need of major upgrading. Needless to say it is not worth the amount of money they aRe charging clients. I don't mind paying a more but the hotel should not charge the amount as they clearly do not offer anything luxurious or provide you with any royal treatment. Proximity to the Spanish steps is the only draw of this property but you could stay in other hotels that do not claim to be something they are not.

Stayed: November 2013, travelled with friends
2  Thank John T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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92 - 98 of 342 reviews

Reviewed 14 January 2014

I'm surprised by some of the reviews here as I stayed at this Hotel with my girlfriend late February/ early March last year. I found the hotel to be comfortable, the staff polite and the breakfast to be excellent. I would not think think about booking this hotel again if I stayed in Rome.

  • Stayed: February 2013, travelled as a couple
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1  Thank Rick P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 November 2013 via mobile

Excellent location near subway station Spain and Spanish Steps of course. Also you have Gondotti Via near which is so fancy with its stores. Treviso Fountain is 10 min away.
Staff are mostly very pretty and sympathetic girls that you keep thinking about them later.
Breakfast is all illimited but you have to mark things on a paper you are given. Tip: ask for water bottle and when you leave take it with you (not when leaving because they don't do it). Good wifi in rooms, poor in lobby but they warn you about that. In the rooms there is a water boiler available.
Last thing: I ate twice at night in the restaurant because it rained outside and the food and attention where good! Prices where fairly OK too. I don't get why people complain so much about this subject. I only saw Dutch or English people complaining at breakfast and being unpolite to staff. They thing themselves superior. This is Italy..... Take it easy and have patience or go to organized Germany.....

1  Thank Floidian
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 14 November 2013

The pictures online made this hotel out to be a little piece of fantastic with a great location across from the Spanish Steps. Unfortunately, it was not!

The AC in the room was not working when we checked in and it was more difficult than necessary to explain to the manager that it wasn't working. The room had been over-sprayed with a disgusting air freshener to try and cover the fact that someone had been smoking cigars in there for days. The place had a look and feel of what I would expect to find in the red light district of Tijuana.

If the "eau de cat house" smell wasn't enough to keep you awake all night, the walls are so thin we could hear people going up and down the stairs until 3 AM - every one of them making sure to slam their door 3 or 4 times.

However, I do have to compliment the staff at the front desk. They were accommodating and seemed to understand they were working in a hotel nobody liked.

Had the room not already been "gifted" I would have demanded a refund.

Room Tip: Any room that's not in this hotel would make your stay in Rome more pleasant.
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  • Stayed: September 2013, travelled as a couple
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1  Thank NMatarazzo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 November 2013

The hotel was nice, but felt like it was still refurbishing. The spa that we looked forward to, mentioned on the homepage and also in brochure in the reception, did NOT exist at all!?
Great breakfast, order freely from meny. The family room on third floor was extremely small and the bathroom damp and smelly. The staff very friendly . So we would not call it 4stars, but rather 3stars with 4star pricing of the room. We did not eat in the restaurant.
The location perfect, close to Spanish steps.

Room Tip: The spa did not exist, no massage either (offered 20 min free per person...) Our family room 303 wa...
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  • Stayed: October 2013, travelled with family
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1  Thank Susanne G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 September 2013

This hotel appears to get an unfairly bad rap here. More than half of the reviews are for the restaurant, which is indeed fairly horrible, but is irrelevant to the overall hotel review. TA shouldn't allow those comments to be included here; there is another area for restaurant ratings where they belong.

Onto the hotel - > superb location. If Spagna is the area you want (and it seems to be for most people), then it's hard to get any better. Corso, Condotti, Croce, all within 3 mins walk. Carrefour Express around the corner, hundreds of restaurants and cafes; it is indeed right in the middle of it all.

The obvious comment (not made here yet, strangely) on the hotel staff is that somebody is obviously picking attractive women, only, only to work here. Like A&F or something, there is clearly a policy. All the staff are attractive slim European ladies of about 30 years old. There are no men working here at all. Someone made the comment that they were eastern European, which may be true, but the only language I heard spoken the whole time was Italian. No, they aren't effusively friendly, but why do you need them to be? Why would you be interacting with hotel staff anyway (check in and get on with your visit) ? They are polite and friendly enough with the minimum of contact you need, so I don't see any reason for complaint.

You have to carry your own bags, and you should be intelligently self sufficient. Bring Italian travel adapters. There is an internet that exists for travel questions, and the hotel does give out a very useful map. Staffing sorted.

There is street noise, especially on weekend nights, but I live in a large commercial city and Rome was quieter than the streets outside my own apartment (by a LOT). Maybe people on here who complain come from farms or something.

Hotel condition/room. We had a suite, which was €130. I don't know what more you can say. For €130 on the Spanish Steps, in a suite of 42 sq m, it could be horrible and it would still be OK. There are lots of places for 3x this price and rooms of less than half the size within 5 mins of the front door. Most of the other hotels, actually.

It wasn't Le Crillon, but then again for probably the largest room near Spagna, @ €130, what do you want? The sheets were crisp and white, the water pressure in the shower was excellent, there was fast and free unlimited wifi. The room was big and clean. It had a working elevator. It included breakfast. OK, it was a little funky, but outside of Holiday Inn or Hyatt, all these small independents have their foibles. Its just part of the Euro deal.

The breakfast was actually good, if you avoided things people don't usually eat in Italy, like omelettes. I think this is to be expected though, anywhere. I wouldn't order eggs for breakfast in Bangkok or Istanbul either. Eat local food. The bruschetta was good, and so was the charcuterie & cheese plate. Coffee was excellent. And it's all unlimited and free. What's to complain? Food is a big part of why we travel and I wouldn't dream of eating lunch or dinner in the hotel, anywhere, anyway. If you eat in your hotel in a city like Rome, you should assume you are going to get mediocre hotel food. Even sillier is you don't even stay here and you eat here?? Who would willingly go eat hotel food when there are 5,000 lovely little trattorias and hostarias to try?

I gotta say this place is deffo worth the $. Or the €, actually. Value for money it was probably the best of the 5 hotels we stayed in Italy.

Pro tip: Rome taxis WILL try to cheat you. We didn't find this in other cities, but in Rome, every single one. Know the flagfall $ (it varies by day and time), make sure you watch them put it down (or they start before you get in), know your route somewhat, and have exact change. They will for sure keep up to €5 as a surreptitious "tip" if you don't have change, and if they see you are drinking or jetlagged, expect the runaround. They are happy to try it on and unperturbed if you object; so they must be used to it.

  • Stayed: September 2013, travelled as a couple
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5  Thank HKguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 September 2013

We were initially tempted to eat at this restaurant by the fact it had a roof terrace but as this wasn't open for another half an hour, we decided to eat outside on street level. The staff were busy so there was little attention given to each table. The pizza that arrived was so difficult to cut that we had to ask for another sharper knife, also the cannelloni was very rubbery and burnt on one corner. To top this off we were charged three euros for a very small glass of lukewarm tap water! A piece of ice in it on a very hot day would have been most welcome! The ladies toilets were also in a particularly disgusting state rendering them unusable. I explained this to a lady on reception and she informed me that I had to see one of the waiting staff as it was not her job. Needless to say the issue was not dealt with straight away, which was concerning when there was a queue for the toilet. This was most definitely the worst place we ate at in Rome and my advice to others would be to avoid it, there are so many other lovely places to eat.

  • Stayed: August 2013, travelled as a couple
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3  Thank C_D599
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Royal Palace Luxury

Address: Via delle Carrozze 36, 00187 Rome, Italy
Region: Italy > Lazio > Rome > Campo Marzio
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
#378 Luxury Hotel in Rome
Price Range: £64 - £209 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Royal Palace Luxury 4*
Number of rooms: 27
Reservation Options:
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Also Known As:
Royal Palace Luxury Hotel Rome
Hotel Carriage

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