The name is extremely misleading and would make you dish out more money thinking it is luxurious and upscale. The only thing going for this hotel is the location. Other than that, it fails on all accounts. First, they have a front office agent who, not only raises her voice and answers back its guests, but also lies about the room availability. She sits at the front desk not even attending to the needs of her guests. She should be fired for the experience she made me go through checking in. Second, It is an old hotel that was probably beautiful in its heyday in the 90's but now it is just a tired hotel in need of major upgrading. Needless to say it is not worth the amount of money they aRe charging clients. I don't mind paying a more but the hotel should not charge the amount as they clearly do not offer anything luxurious or provide you with any royal treatment. Proximity to the Spanish steps is the only draw of this property but you could stay in other hotels that do not claim to be something they are not.
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- Also Known As:
- Royal Palace Luxury Hotel Rome
- Hotel Carriage