I booked to stay here, but had a serious emergency at home the day before arrival. They offered no cancellation possibility even though it was a serious circumstance that was unavoidable to predict. I know in the terms and conditions, there is a 48 hour advance cancellation policy, but ultimately they are the ones who decide. When I requested if they could help they were unremitting and insisted on full payment regardless the circumstances. I think this was quite unreasonable.
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