This hotel has such a cheek - we had two reservations here for three nights, one was pre-paid, one was guaranteed by credit card, and since I knew my husband, son and friend, would be arriving around 9pm I even called the same morning, speaking to one Francesco on reception, who assured me that all is fine, never mind the late arrival... well you can guess the rest...
When my family arrived at the hotel, guess what? NO ROOMS AVAILABLE - double bookings was their answer - but not just one of the two rooms were unavailable but BOTH ROOMS HAD BEEN GIVEN TO OTHER CLIENTS. They offered another room in one of their chains but far far away, which of course being part of a sporting group who were staying in the hotel did not suit us..... and even the next day when they should have rectified the problem - the girl Isabella who I spoke to on the phone just said "sorry also today we will not have a room available". Frankly i'm still in shock but BE WARNED - this hotel doesn't honor either confirmed reservations or pre paid reservations. WHAT A DISGRACE.More
- Free Wifi
- Breakfast included