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“Very average for a five star hotel”
Review of Aleph Hotel Rome

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Aleph Hotel Rome
Ranked #488 of 1,256 Hotels in Rome
New York City, New York
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Very average for a five star hotel”
Reviewed 5 November 2011

Arrived in Rome and staff were very professional and allowed us early check in. I found the hotel lobby area very accommodating but small. The decor was a mix of contemporary and old world and was supposed to signify an entrance into hell. Heaven was below at the spa. Very strange! When the bellman brought our bags to the room he did not show us or explain anything about the room or hotel. His service was less than adequate. The room was average both in size and decor. Lighting was minimal. We faced the back, had no view and it was dark. There was enough drawer space and the closets size was adequate but the rods were so high that it was difficult to hang up clothes. Who would think in an expensive hotel they would have the security type hangers and then position them so high that it was difficult to insert the body into the holder? The bathroom was roomy, very modern and beautiful. Very nice. There was no wireless in hotel rooms and available for $20+ per day in the lobby. I complained and they allowed me the use of the wireless. I had been led to believe that the whole hotel was wireless. The breakfast buffet at 30 Euros per person was limited and repetitive. No concierge and limited information on restaurants or activities in area. Definitely would never stay again.

  • Stayed October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Yael7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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  • Cleanliness
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Leeds, United Kingdom
Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 October 2011

Having been in Florence for a wedding my wife and I decided to visit Rome for a few days in May/June 2011. whilst the city was incredible, the same cannot be said about this supposed 5* hotel. The staff were very pleasant on arrival but took a long time to locate my booking. When we eventually got to our room I walked in to find the curtain hanging off the rail, the bathroom door hanging off and the air con sounded like it was ready to explode, not to mention the musky smell. I called reception to complain and Gemma arranged for us to move rooms.

To my amazement, when I walked in to my second room the first thing i noticed was that the curtain was again falling off the rail, the shower door was again loose, there were used toiletries in the shower which also had dirty tiles. It also only worked as a trickle, not powerful enough to clean my shoes, let alone shower in. When called reception again I noticed a huge amount of dead bugs within the main lampshade. I called Gemma again who upgraded us to a suite.

We checked in to our suite and was once again appauled to find another curtain hanging loose off the rail. The walls were stained near the bathroom and there was also a stain on the floor on the entry to the bathroom. Once I entered the bathroom I looked into the bath, only to find a huge mark in the bath from where it had previously been repaired. I was also upset to notice that the chair arm was broken. There was also a rip in the pillow case. I telephoned Gemma at reception to tell her of this and she said that she would speak to the manager and get back to me. We never heard back from her.

We had had such a long day travelling that we could not cope with switching rooms for a 3rd time (as my wife is pregnant) so we simply decided to stay in the room.

On our second night we returned from dinner early and decided to watch a movie. I tried to use the ‘pay tv’ service but it did not work. I phoned reception and they told me that the engineer had gone home and would fix it tomorrow. When I returned the next evening I asked at reception if anybody had repaired our television and I was informed that the engineer had done all the jobs he had been asked to complete so my tv should now work. Once again I tried to use the pay tv service only to find it was still not working. I called reception and was told again that the engineer had gone home but somebody would call me back. 10 minutes later I received a phone call advising me that nobody in the hotel had pay tv, however, this had still ruined our second evening.

I have to admit that this is not the standard I expect from a 5 star hotel, in fact, I have stayed in 3 star hotels with better standards. I had very much looked forward to my visit to Rome and the Boscolo Aleph, but I left very very disappointed with the hotel and feel that the claims to be a 5 star hotel were nothing misleading lies.

I emailed the hotel on 15th June 2011 to complain about all of these but heard nothing back. I called about the lack of reply to my email and was told that someone would reply. It's now October and still no reply. I am left no other option than to document our experience.

Room Tip: Check every room, maybe one will be clean and acceptable.
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  • Stayed May 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Wafky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Rome hotels

Formby, United Kingdom
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 28 September 2011

Arrived staff very pleasant, room was small handle was hanging off door, tiles missing from shower and skirting board coming away, obviously we complained and was moved to better room which was more accommodating with the name Superior. Hotel looks very contemporary but was not worth the price tag as one of the reasons for picking hotel was for the Spa which was closed, we also went to go in the terrace bar which was closed for a private function, so really we should of just picked an average hotel and saved ourselves two hundred pounds a night. Staff were outstanding but very very disappointed with hotel.

  • Stayed September 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank elitefurniture
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
White Plains, New York
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 September 2011

My husband and I were recent guests and found our stay to be most enjoyable. The staff, in particular Jaime and Gem, were very professional and helpful. Because of Hurricane Irene our return flight was canceled and Gem went out of her way to assist us with phone calls, the internet, etc. Our room/bathroom were impeccably clean (I loved the many different gels and toiletries provided). The air conditioning worked wonderfully and was most welcome, as almost every day of our stay in Rome reached 100 degrees. Beautiful outdoor terrace/bar on the top floor. The location of Aleph Boscolo is ideal as well, and on a quiet,cobblestone road.
I would return again and highly recommend this hotel!

  • Stayed August 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank DLH_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lohja, Finland
Level Contributor
1 review
Reviewed 5 September 2011

I can truly recommend the Aleph Boscolo Hotel Rome. The hotel was a really positive experience. The room was spacious which is not typical for Italian hotel.

Breakfast was very extensive, and the terrace bar on the roof was very pleasant.

The location is good, because the noise of the city does not carry up to the hotel. Certainly not to the top floor, where our room was located. Nearby Villa Borghese park is suitable for fine morning run.

Aleph Boscolo's staff was one of the service-minded, which I've never come across on my trips. Maybe even the best team ever in any European hotel. The room was cleaned and towels and robes were changed twice a day, while the spa products were complemented in bathroom. Late late check out was a complete success and the doorman organized a comfortable ride to the airport.

I will certainly head to this hotel next time in Rome.

And if you had enough Italian food the Hard Rock Cafe Rome is one block from the hotel.

  • Stayed August 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SamiHurme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
North Wales, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 13 August 2011

Took my elderly mother & 17 year old daughter on a 4 day to Rome. Booked with expedia and was worried about the reviews, but we had a good deal. We had two rooms next to each other and they were newly refurbished and spotless, we were privided with robes & slippers, really comfy Kingsize bed with good quality bedding & air conditioning. The staff were extremly helpful. The location was good.
The negatives - breakfast wasn't included in our price and was 25 euros a head per day, there weren't any coffee/tea in the room but there was a mini bar. And there isn't a restaurant on site. Only Italian tv, but we were only there to sleep.
We were told about the roman baths prior to arrival, so new in advance.

  • Stayed June 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank DellsBells
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 July 2011

I did read all of the reviews on this hotel, however i decided to book as my friend had stayed. it was not until we were there I text her to ask when exactly she had stayed here and she said in 2005!! The reviews on this website are correct.......I was so disappointed with the hotel - it is definately a 3 star. We had to move rooms 3 times, the first was tiny and dark, the second not much better and the third we settled with as the room was very big and the hotel said they could not upgrade us as the hotel was fully booked over the weekend. The entrance to the hotel is very impressive, however, the interior is extremely dated - i think it was refurbished in 2003 which would explain why my friend enjoyed it in 2005!
The hotel knew i was extremely disappointed, and after moving our room also brought us nibbles and some fizzy wine which was nice.
However, later on i wanted to check that the roman baths were working..OH DEAR. the downstairs smelt of sewerage and i asked staff how long the roman baths had been out of service.They advised that they hadnt been working for 6 months as there was a problem with the pump!
In addition, the roof top bar had parties on every night........
Again, i had to speak to staff and they gave us a free breakfast every morning.
To conclude, the service of staff isnt the issue, it is the overall quality of the hotel and the amenties that you would expect for a 5 star hotel. It is definately a 3 star!
I do not usually write reviews on the hotels that we stay at, however, it is important that anyone considering staying here is fully aware of what to expect!

  • Stayed July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank jenfrenis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Aleph Hotel Rome

Property: Aleph Hotel Rome
Address: Via di San Basilio 15, 00187 Rome, Italy
Phone Number:
Region: Italy > Lazio > Rome > Ludovisi / Via Veneto
Amenities:
Bar / Lounge Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#248 Luxury Hotel in Rome
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Aleph Hotel Rome 5*
Number of rooms: 96
Official Description (provided by the hotel):
In a Prime Location, just steps from Rome's storied Via Veneto, the luxurious Aleph Hotel Rome charms with its new modern Italian design and its fine and warm hospitality. An executive floor is totally renewed and will accomodate you in a trendy and chic ambiance with luxurury bathrooms and precious lighting. The new rooms are equipped with high technology features: Complimentary fiber optic Wifi speed connection service, USB charging ports, Streaming from your mobile phone to TV, Spotify, Youtube, Euronews, Accuweather Streaming, TV 45 to 60’, Temperature control. The historical building was a bank in 1929 and then transformed in a hotel. Recently works have brought to light the original pillars in Cipollino Marble of the '30s in the lobby. The main part of the lobby is closed for the month of June to valorize this inheritance that will be part of the new Aleph. Further new rooms and a brand new bar are coming soon in July. ... more   less 
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Also Known As:
Boscolo Aleph Rome
Boscolo Aleph Hotel Rome

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