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“HOT ROOM RUINED OUR STAY” 2 of 5 bubbles
Review of Aleph Hotel Rome

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Aleph Hotel Rome
Ranked #480 of 1,291 Hotels in Rome
Dorchester, United Kingdom
Level Contributor
33 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“HOT ROOM RUINED OUR STAY”
2 of 5 bubbles Reviewed 12 November 2013

Although the hotel has all the facilities you would expect from a 5 star hotel the air conditioning was making the room warm rather than cooling it. The total lack of sleep on the last night before checking out ruined our stay. They even moved us to another room on the 4th floor but that also was no cooler. We had booked 2 double rooms for 2 nights and both couples were located on the 4th floor. We raised the issue with reception who moved us as stated to another room where we were told it will get cooler but as they just activated the air con in that room it would take 10 minutes. after 10 minutes it was no better than the previous room.
So after a restless night of little or no sleep we went down at 7am for breakfast as we were getting collected at 8am for our onward transfer.
Other than stating that they would report it to the manager no more was done.
The worry came when home i communicated with the General Manager who stated that the air conditioning was fine in both rooms!
In which case despite the positive aspects of the hotel i could not suffer the hot rooms again and feel convinced that the air con was clearly broken.
To end a 10 night holiday with 2 nights here was on paper going to be a great end to our holiday but the total discomfort caused by the temperature ruined our stay.

  • Stayed November 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Wayne G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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798 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (84)
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Muscat, Oman
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 11 November 2013

The lobby and bar area have some of the most unusual decoration I've seen -- but I loved it! The rooms were modern, quiet, with plenty space and a bathroom full of an amazing selection of toiletries. We were lucky to get one of the rooms with it's own terrace, and in October the weather was perfect for sitting outside until late in the evening.
The staff were all incredibly helpful and pleasant, and the housekeepers went out of their way to see we were comfortable. We found the beds were pretty firm, though, as were the pillows!
The location is very good, being really close to major bus routes and a metro station, but not noisy or too busy at all.

  • Stayed October 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank CatherineLawrie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Knaresborough, United Kingdom
Level Contributor
27 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 9 November 2013 via mobile

A nice hotel located within walking distance of the eternal city. The hotel has a dark / red theme in the public areas but don't that put you off. Check in was swift and efficient . The room was modern and had everything you could wish for in a hotel room including a very large selection oF toiletries. I slept well and that is not always the case in some hotels. Room was clean . I had breakfast which has a good choice and good coffee ! I would stay there again but as someone else was paying I don't know how much it costs and I am sure that would influence me if I was paying :)

Stayed November 2013, travelled on business
Helpful?
Thank David F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
38 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 bubbles Reviewed 5 November 2013

I stayed here with my husband and two kids aged 4 and 2 for October half term and thought the hotel was great. We got a really cheap deal on Expedia secret saver hotels and were delighted with the value for money we got.

The property is luxurious, with a trendy lobby area and stunning roof terrace. The hotel kindly allocated us interconnecting rooms on the 5th floor - perfect for a family. The rooms were spacious and modern and we never heard any noise at all.

The staff were extremely friendly and helpful and were so nice towards our kids. They went out of their way to give us a good experience and nothing was too much trouble.

The location is great. Central enough to be able to walk everywhere but not right in the hustle and bustle of the Fontana di Trevi, so we found it a relaxing place to stay.

Yes, the prices of food and drink in the hotel are expensive, but when you compare with the rest of central Rome, they are actually reasonable.

All in all, this is a great place to stay and I would choose to stay there again when I am next in Rome.

Room Tip: If you are a family, request interconnecting rooms
See more room tips
  • Stayed October 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank luckyduck1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, California
Level Contributor
29 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
2 of 5 bubbles Reviewed 4 November 2013 via mobile

I'm not sure how Boscolo Aleph is a 5 star property? Maybe we just had an old, grimy room and they have some newer renovated rooms but we paid a hefty penny to stay at this hotel and were thoroughly disappointed. If you do decide to book, make sure to ask for a newly renovated room (if there is such a thing). The lobby of this hotel is quite deceiving...it really makes the place seem luxurious. However, once you take the elevator up you'll immediately feel like you're in a a motel (we were only on floor 1 and were told the hotel was sold out so we couldn't be moved to a higher floor). And upon arriving in your room, the motel feel continues. The room was honestly the worst room we've stayed at during our 2 week stay in Italy so far. We were really shocked. The bathroom is a bit more modern but really ridiculous. The shower has no door...so water literally gets everywhere as you shower. We ended up switching hotels for the last 3 nights we were in Rome and stayed at Hotel Dharma, a boutique hotel, which was SUBSTANTIALLY nicer. I would definitely recommend Hotel Dharma over Boscolo Aleph.

Stayed November 2013, travelled as a couple
Helpful?
1 Thank ashasumanth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Rome hotels

Birmingham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 26 October 2013

The Boscolo offered us the perfect stay for an enjoyable city break. The hotel is centrally located, with easy access to public transportation and excellent local restaurants within walking distance.
Our stay was made even more enjoyable by the wonderful staff. The front desk provided us with helpful recommendations to sight seeing, transportation and the best restaurants. Special thanks goes to Salvatore, who not only seemed to know all the best restaurants, but always made sure we got reservations and a good table..
The breakfast was great, choice of menu or a sumptuous buffet. Again, made perfect by the efficient and warm service , provided by the restaurant manager, Ciara. We so much enjoyed our stay at the Bosolo that we are sure to return.

Tip: Check out the night before, as the desk is very busy in the morning.

Room Tip: We had room 202, nice, roomy and quiet.
See more room tips
  • Stayed October 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Ian J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bristol
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 24 October 2013

Just had my first European meeting at the Boscolo Aleph for 30 people. Alessandra who looks after you while you are there and Giulia were perfectly attentive. I cannot fault the staff in any way from the porters, through front desk to the great guys in the bar, the attention to customer satisfaction was first rate. I stay in A LOT of hotels and can honestly say I have never felt more at home at a hotel.
My only gripe would be the cost of drinks, €9 for a beer is a bit much ;)

Location is awesome as well 9/10

This is now my hotel in Rome.

  • Stayed October 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Rich_and_Anna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Aleph Hotel Rome

Property: Aleph Hotel Rome
Address: Via di San Basilio 15, 00187 Rome, Italy
Region: Italy > Lazio > Rome > Ludovisi / Via Veneto
Amenities:
Bar / Lounge Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#242 Luxury Hotel in Rome
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Aleph Hotel Rome 5*
Number of rooms: 96
Official Description (provided by the hotel):
In a Prime Location, just steps from Rome's storied Via Veneto, the luxurious Aleph Hotel Rome charms with its new modern Italian design and its fine and warm hospitality. An executive floor is totally renewed and will accomodate you in a trendy and chic ambiance with luxurury bathrooms and precious lighting. The new rooms are equipped with high technology features: Complimentary fiber optic Wifi speed connection service, USB charging ports, Streaming from your mobile phone to TV, Spotify, Youtube, Euronews, Accuweather Streaming, TV 45 to 60’, Temperature control. The historical building was a bank in 1929 and then transformed in a hotel. Recently works have brought to light the original pillars in Cipollino Marble of the '30s in the lobby. The main part of the lobby is closed for the month of June to valorize this inheritance that will be part of the new Aleph. Further new rooms and a brand new bar are coming soon in July. ... more   less 
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Also Known As:
Boscolo Aleph Rome
Boscolo Aleph Hotel Rome

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