This hotel is recommended by both Splendia and Time Out, however I regret not reading the previous reviews on Tripadvisor before booking! Having read some very mixed reviews, and helpful roomtips I emailed the hotel to reiterate the requests I'd made through Expedia - that I'd like a bathtub, a high floor and a balcony if possible. Understandably not every request can be met, but my email wasn't replied to, which didn't bode well. Lo and behold, when I arrived I was given the key to my room (which I had to go back and change as it didn't work) and discovered I had been given a 2nd floor room, with a shower (no tub) and a window onto the internal courtyard. It was Easter weekend, so perhaps they were busy, but at least acknowledging my requests would have been courteous. Aside from my room requests being over looked, the room itself was very nice. Not quite 'heavenly' but clean, light, high ceilinged, robe and slippers provided, comfy bed. Not exceptional though - no complimentary bottled water, no wine glasses, no tea and coffee making facilities, noisy a/c. Too many naff toiletries, a few good quality products would be better. A lot of promotional brochures for other hotels, and no information about things you might need to know - e.g. a price list for the mini bar. Overall though, the room was nice. The rest of the hotel however I thought was lacking.
The two factors after location that had attracted me to the hotel were the rooftop bar and the spa, as I was travelling alone I wanted a hotel with facilities I could enjoy onsite. Well, the rooftop bar was closed - with no prior notification of this - so that ruled out relaxing glasses of prosecco, reading my book soaking up the view, which I couldn't do from my interior courtyard room; so I tried the spa. I'd been told on check in it would be closed on the second morning I was there, so knew I had to make the most of this in my first 24 hours. My first visit on Friday evening was a total let down. The pool it tepid, and dated. The jacuzzi section has nowhere to sit, but the pool area that has seats is too cool to sit in. Worse, both the sauna and steam room were set too cool. As I left someone was asking for them to be turned up. Thankfully I returned the next afternoon, and found both the sauna and steam room at an enjoyable temperature and spent time in both, and in the lounge in between. The 'hot' water for herbal teas and the pool itself both remained too tepid to be of any benefit though.
I didn't use either the restaurant or bar, as the lobby 'hell' theme is taken too far, to the point of being tacky. Whilst I would have happily paid the €15 a cocktail for a drink on the (closed) rooftop on account of the view, you couldn't have paid me to drink in the tacky red/black lobby bar. Definitely 'style' over substance.
One last grievance, which another reviewer has already mentioned - the wifi code. Great to have free wifi (it should be standard in all hotels by now) - however it is the least user-friendly I have ever known. Every time I wanted to connect I had to re-enter two 8 digit codes. Not just every day. Every. Single. Time. I'm sure this could be set up differently if they were so inclined!
Will I be back to Rome, quite possibly yes. To the Boscolo? Doubtful, unless they improve their communication to guests, and start taking notice of constructive feedback. It could be a great hotel, the rooms are lovely, and the location is great, but I get the impression they're happy just doing their thing.
- Official Description (provided by the hotel):
- In a Prime Location, just steps from Rome's storied Via Veneto, the luxurious Aleph Hotel Rome charms with its new modern Italian design and its fine and warm hospitality. An executive floor is totally renewed and will accomodate you in a trendy and chic ambiance with luxurury bathrooms and precious lighting. The new rooms are equipped with high technology features: Complimentary fiber optic Wifi speed connection service, USB charging ports, Streaming from your mobile phone to TV, Spotify, Youtube, Euronews, Accuweather Streaming, TV 45 to 60’, Temperature control. The historical building was a bank in 1929 and then transformed in a hotel. Recently works have brought to light the original pillars in Cipollino Marble of the '30s in the lobby. The main part of the lobby is closed for the month of June to valorize this inheritance that will be part of the new Aleph. Further new rooms and a brand new bar are coming soon in July. ... more less
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- Also Known As:
- Boscolo Aleph Rome
- Boscolo Aleph Hotel Rome