This review is being written just before we leave so we don't forget anything and we shall be QUITE sorry to leave (after a 1 week stay) but sadly, not VERY! Before arriving we e-mailed ahead to confirm that our Lastmunite.com booking had been recognised and we HAD got a room...after 8 hours of travelling we arrived in the 33degC heat to be told we HAD NOT!!!! Even this was bitter-sweet because if you ever had to receive bad news, you would want Francesca to tell you. She was charming, apologetic and created calm out of a seriously annoying situation. We were shipped out to Grand Hotel Fleming (see separate review) and shipped back (at no cost to us other than time) the following day...so now our 7 day stay had become a 6-day, two-centre one! On our first night in this hotel the air-conditioning started to drip into the room at 5.00AM (!) which worried us a bit but it was fixed immediately and was no further trouble. Our visit was both to see Rome and to see a close friend get married, so other friends joined us and we ate in on the first night; this WAS a big disappointment! Assuming the chef was Italian it should been seen as a failure that the Spaghetti Carbonara was inedible; dried pasta had been used (surely a crime in Italy?!), not cooked fully and the sauce was so salty that beer sales shot up! Only one starter (out of 3) was available (Proscuttio ham with mozarrella) and my wife doesn't even LIKE mozzarella cheese....it came with three great big blobs of the stuff, not even sliced nicely! OK! that's the bad news out of the way, what about the good? The room was comfortable and well appointed, there was a reasonably stocked minibar and the excellent room maids looked after us well, nothing was too much trouble. In fact it is the staff (except for a chef!) who make this hotel. The names of the front of house staff should be up in lights, Alessandro, Giovanni, Katharina and Francesca, you are all stars. On the last morning I met with the management to express both the highs and lows of our stay and received an apology only and no monetary gesture for the inconvenience of "losing" a day of our holiday through overbooking, for this is what it turned out to be. In order to fit a large group in they were prepared to sacrifice the good will of an individual staying for a week, who probably wouldn't come this way again. Reading other reviews I would say this is probably a LO.AN Group thing and would not be surprised if it happened at their other hotels too. They "sweat their assets" at a cost to their reputation, overbooking rooms and keeping stocks ( of minor things like food!) low. It would be nice if their directors read this review and took note...but I doubt it! So, in short(!), DO stay here (room 108 is a nice one but the shower shield leaks like a sieve and leaves a pond for you to paddle in every morning!), make sure you don't pay more then €100 per night ( which is possible if you book well in advance) and enjoy being out of the city centre in a relatively (for Rome!) quiet suburb. Above ALL else, send an e-mail requesting confirmation NOT that they recognise your booking but that you WILL be checked into a room in THIS hotel upon arrival! Then enjoy a nice welcome from the staff and a pleasant stay; eating may be better now we've alerted the mangement but Piazza del Popolo is only a 15 minute walk away with plenty of choice. Sorry for writing so much..but you need to know!
- Official Description (provided by the hotel):
- Discover "American Palace," a 4 star hotel, located in the heart of the business district in Rome: EUR. An historic 7 floors building which has been completely renovated, during 2010, in all the bathrooms of its double rooms. Well connected to the main centre of Rome, the Hotel is well located close to public transports and just 50 m away from the subway, B.(LAURENTINA). The right place to stay and find all the comforts, a warm atmosphere granted by an high quality and variety of services, and a professional and friendly staff. During winter its wide common spaces are the ideal place to spend your spare time and in summer time our elegant inner garden offers rest at our open bar . OUR ROOMS: With its 164 rooms the Hotel has got different room types to meet all guests' needs. The welcome is assured in comfortable single, double, twin and triple rooms, and for a more comfortable stay we can offer our suites. All our room types share the same attention for details and the warmth of green and brown colours of our furniture. All rooms have toilet en-suite, are classically furnished with wooden floor or carpet and are equipped with minibar, safe, heating and air conditioning system, flat screen TV with international channels, direct telephone line, hairdryer, desk, toilet amenities. If you travel for business purposes you'll be pleased to know connection is free for our guests. SERVICES The hotel offers several services to make your stay special : The reception desk staff is at you complete disposal 24h a day for information and assistance. Our laundry service assures your clothes will be delivered back in 24h if required by 9.00 Am. Room service available everyday from 7.00 Am to 10.00 Pm and everyday free newspapers available for our guests. Our gymnasium is open from Monday to Sunday and it's free for our guests. The parking area is available inside the hotel with an extra charge..... And if you come for business purposes, our two Conference halls can sit up to a maximum of 70 people and are equipped with all modern audio-video devices. ... more less
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- Also Known As:
- Donna Laura Palace Rome
- Hotel Donna Laura Palace