I have stayed at the Exedra almost every year for the past 7 years and my most recent trip from July 12-14, 2010 was disappointing.
The staff was not optimistic or enthusiastic but rather polite and curt. My feeling was that they were stressed, pressured or understaffed. It also seems that they have hired more inexperienced junior staff than the professionals that I am accustomed to. (I see that as bad cost cutting management)
The rooms and accomodations of the hotel are still spacious and clean. The rooftop pool is fantastic for young kids. We were very dissappointing that the pool closes at 6:00 pm when it bright and sunny until 8:30 pm. We checked in and went to the pool with our 13 year old son at 5:45pm and were turned away. It was painful to see his face after a long drive in the heat that he could not enjoy the pool.
The menu at the lobby bar was still pricey. Two bottles of water at the bar cost 12 Euros and Two glasses of orange juice cost 18 Euros. Ouch. There is no reservation in charging top dollar at the Exedra and that is not a complaint but an acknowledgement that despite the economy they are charging standard five star prices.
Overall, the hotel is losing its passion for making people feel welcome and invited guests. It felt just like a luxury money machine and not the warm and welcoming experience that we have known for over 7 years.
The beds and rooms are very luxurious but the staff left me cold.
In Rome there are many choices, and if it were not for the pool and my Son, I would not be coming back.
- Official Description (provided by the hotel):
- Blending modern sophistication with a traditional 19th-century palace design, the Boscolo Exedra Roma, Autograph Collection, is a truly breathtaking sight to behold and unparalleled stay to experience. Sitting gracefully in the renowned Piazza della Repubblica,stunning Paris landmarks such as the Spanish Steps, Trevi Fountain and the Colosseum are only a short trip away. ... more less
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- Also Known As:
- Boscolo Exedra Hotel Rome
- Boscolo Exedra Rome
- Exedra Hotel Rome