Sadly, after staying at The Mozart at least six or more times over the years, we have decided that we will no longer stay there. We actually like the hotel and location very much, but have decided that the snooty front desk people are just inexcusable. This has been a complaint from many people who have reviewed this hotel in the past, but we always chose to excuse their behavior because we loved the hotel itself.
We just returned from a week long trip to Tuscany and stayed at The Mozart for two nights before our flight home. During this and our last several stays, we have stayed in the Vivaldi Suites, which we like very much. They are always spotless and the bathrooms are very nice and modern. The first thing we always do is turn on the air conditioner and this time, we found the motor sounded like a jet taking off. We decided that this was not acceptable and called the desk to see if there was another room. They replied that they were totally booked, but would send someone to check it out. We didn't leave the room for several hours and as far as we know, no one ever came to look at it. Once the room cooled down, we kept it on low and it was better, but still rather loud.
I must admit that we have never found the front desk help overly friendly, but as long as they did their job and we liked the hotel, we tolerated their aloofness. When we arrived, our room was not ready and they said it would only take twenty minutes, so we waited right there in the lobby where they could see us. After half an hour, my husband asked if our room was ready and the guy looked at him like he didn't know what he was talking about and asked what our name was.
I think what has always irritated me the most over the years, was how they NEVER once acknowedged that we had stayed there before. Most hotels say, "Welcome Back Mr. and Mrs. so and so," but they have never said a word. I actually think that is very rude, especially after half a dozen stays or more and the terrific reviews I have given them on Trip Advisor.
Lastly, when we were checking out, my husband asked if they could give him change for the driver and the guy said in a very rude manner, "I don't have change." I think that nailed the coffin shut as far as we were concerned. Let me add, that almost every single one of these people has worked there for as long as we have stayed there, so these aren't untrained people. I think we have probably stayed with them more than any other guest, so a little warmth would have been nice.
So, when we return to Rome, we will no longer consider The Mozart. Very sad, but I think guests deserve good help at the front desk. If they don't like their jobs, I'm sure there are others in Rome who would jump at the chance at working there!
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- Also Known As:
- Mozart Hotel Rome
- Hotel Mozart Rome