We arrived at the Hotel Antico Borgo di Trastevere after having made our booking weeks in advance via booking.com only to be told that the room was unavailable due to a 'problem with the room.'
We were then told there was another hotel around the corner we could stay at at for the same price and was promptly shown to the next hotel a few minutes away. The second hotel was not nearly as nice as the one we'd originally booked and promptly told the manager/owner that we were not happy and would not be staying there. In turn he let out a couple of expletives and told us we would be charged anyway. (We've yet to discover if he has.)
I find this behavior completely unacceptable and unprofessional and would warn anyone contemplating this hotel to think again - or at least have a back up option.More
- Free Wifi
- Breakfast included