My parents and I were on our first vacation to Rome. Our choice for the hotel was based on location and others' reviews on this website.
When we arrived at reception, we were led to our stay which was located a bit down the block from reception. We ordered the two-room suite for 5 nights for 3 people. The suite is immaculate, with a jacuzzi and a full kitchen, although the stove does not work or is not meant to work, it's still nice to have a kitchen. The staff was warm and helpful.
Our only complaint is the troll-like old man who apparently is the owner's father and feels like the staff is not up to par on their duties, constantly ordering them around when they are busy with other duties and being rude and disrespectful in general. Perhaps that is old school Italian that I am not familiar with but why get pissy with guests who are spending quite a large sum of money staying at your hotel?
However.... On our fourth day's stay, I wanted an extra cappuccino for me and my mother. We had one each. The old man started counting in Italian and looking very angry. I do not speak Italian but took Latin in school. There were two other guests around who did speak Italian and he started mocking me and my family in Italian to them with me standing there! One of the guests said that only two was included with the meal. I then inquired, ok well i only had one. He then put his hand to his cheek and made a gesture to suggest that we were thick-skinned and mentioned two words that I did understand. Familiae and Cinese. Family and Chinese.. Perhaps I looked young (im a Wall St professional and could have recommended colleagues to stay there on trips) and did not speak the language so he thought it okay to call me and my family names. If he wanted me to pay for the extra cappuccino, he could have just explained and told me how much it cost... It was an unnecessarily degrading experience.
I still would recommend this hotel as the other staff was very accommodating, the rooms are of good value, and the location is prime... but I hope that the owner takes note that the hotel will lose lots of business because of the busy old man running around.
One thing I noticed that was quite funny was that some napkins had inconsistent folds on them, meaning somebody (probably the cheap old man), took the un-used (hopefully) off the table guests left and put them back in the napkin pile! I actually had no problem with this as times are tough and napkins are napkins, they wipe, folded or not.
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- Also Known As:
- Les Chambres d Or Hotel
- Hotel Les Chambres d Or