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“Great Location, Above Average Hotel.”
Review of Hotel Raffaello

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Hotel Raffaello
Ranked #84 of 1,271 Hotels in Rome
Certificate of Excellence
Reviewed 6 February 2013

Hotel location was amazing. We were only there for a couple of days so the central location was perfect. Were able to visit most places by foot.

Upon arrival we were impressed, the staff were very friendly and helpful. Check-in was quick and easy.

The rooms were ok sized, wasn't expecting anything massive. Although the temperature was very hot. We had to have the windows open the majority of our stay, which wasn't a big deal as the windows had security bars on so wasn't worried about security and the neighbourhood isn't too noisy. We were under the impression there was a bar/restaurant at the hotel so wasn't expecting to be using the mini-bar. There wasn't much choice in the mini bar and didn't appear to be topped up.

On our first night we wanted to go to a specific popular Jazz restaurant. We asked the reception and the woman there was very very helpful. She was able to book us a table just a few hours before we needed it. Had an amazing meal there. This particular receptionist was also very helpful when it came to our second night. Recommending nice areas to go to and highlighting them on a map.

Breakfast was average. It did the job. The tea/coffee was dire, and the juices tasted like 60% sugar. Otherwise nice selection of food.

On the last day we feel the hotel let us down. Check out is 12, but we had the Vatican city still to visit so we asked if could keep the room till 12:45 to keep our suitcases secure. To which they said no, (which is fair). So we asked if they had a secure place to store them. They assured us they'd be kept secured in a locked room and gave us labels for them etc. The man behind reception was not very friendly at all compared to the other staff and didn't seem to want to help.

Anyway, we came back to collect our suitcases at 12:45 only to find them still sitting in the middle of the reception area. They'd not been moved from where we left them. Again the same man was behind the reception. No friendly good bye or safe journey. He took our money and we wandered out.

Overall it was a pleasant stay and would recommend for anyone on a short stay, needing somewhere central.

  • Stayed: February 2013, travelled with family
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2  Thank Tcarrod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elena G, Responsabile relazioni con la clientela at Hotel Raffaello, responded to this reviewResponded 9 February 2013

Dear Tcarrod,

Thank you for sharing your experience at Raffaello with the other Tripadvisor users, who we would like to remind they have a special discount!
We are more than glad you liked so many positive aspects of the hotel, it is what interests us more: gratify our guests, as much as possible.
As for your luggage concern, I previously explained your travel companion, we DO have a luggage deposit, but we only take there the baggage left for more time. As you told my colleague you would come back within 2-3 hours, they were left near the reception desk, where we guarantee for their safety, as well...
We are sorry if that ruined your leaving, and we hope we will have the chance of proving, like we always try to, that we care for our guests! :)
Regards,
Elena

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Reviewed 6 February 2013

The hotel itself is situated in a great location walking distance to everything you need to see. The hotel I felt was average.... Small rooms, very small shower, clean, nice and warm.

Staff... The ladies that we spoke to were very friendly, helping us out with where to go, booking taxis and restaurants for us etc...the men however I found quite rude and unhelpful. Also on checking out we asked if we could have the room for just half an hour extra so our cases cold stay locked in there whilst we did our last tourist spots for the Monday morning but the man at reception said we couldn't have the room for half an hour extra which was fine as he stated that they have a locked area for all luggage if we wanted to keep It locked away so we agreed on that, however on returning from our tourist spots Monday at 12:30 we saw that the bags where in fact left near the reception desk (not behind) the whole 3 hours. Not what you expect when told they would be safely locked away especially when your leaving a handbag there. That really let the hotel down.

It's a good enough hotel and does the job for a short stay in Rome but I really don't think it's #35 out of all the hotels in Rome!

  • Stayed: February 2013, travelled with family
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2  Thank Susie_louise123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elena G, Responsabile relazioni con la clientela at Hotel Raffaello, responded to this reviewResponded 8 February 2013

Dear Susie,

I would like to thank you on the behalf of Raffaello, for having found some time to write a review about us on Tripadvisor.

We would like our guests to always tell their honest impression about our hotel, either it is good or bad: the good ones encourage us to do what we have always done: give the best we have, the bad ones help us understand what else we could change or improve.

We care about our guests' wellbeing, even beyond our duty, sometimes, as a lot of reviews can prove it, and as we tried to do even in your case.
Allow me to better explain myself: taking a guest's luggage in custody it's not our obbligation, but we did it for YOUR OWN COMFORT, so you could enjoy a few more hours of your last day in Rome, even though, as everywhere on the sites it is stated, the check-out has to be done by 12 o'clock, which my colleague actually reminded you, when you asked.
When our guests leave us in custody their luggage, we ask them the time of their return, so we would only put in the deposit the luggage of the ones coming back later. You yourself said you were only missing for a couple of hours, THAT IS WHY we kept your baggage near the reception desk: so you would find it ready, when you would come back.
As far as you are saying, nothing was missing from your luggage, nor was it keeped unsafe. Would it have helped better if we had put it behind the reception desk (a meter closer) to where we actually put it?!
However, allow me to strongly agree with one thing: Raffaello does not deserve INDEED #35 on Tripadvisor! We will be again among the first 20, as we have been until not long time ago...
Best regards,
Elena

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Reviewed 4 February 2013

The hotel is in a good position to visiting Rome. The room was nice and tidy with a terrace which we didn't use. It was clean as well. No black points for the breakfast either. Only thing, the entrance was a bit smelly and the elevator was small, but it is an old building. We paid 75euros per night...

  • Stayed: January 2013, travelled as a couple
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1  Thank Americ_Incompreso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elena G, Responsabile relazioni con la clientela at Hotel Raffaello, responded to this reviewResponded 5 February 2013

Dear guest,

It is important for us having our guests' feedbacks, positive, or negative, as they are.
The positive gives us the confirmation we are doing a good job, while the negative ones teach us where we need to work.

Getting back to your review, ...with all the respect, but I would "agree to disagree"- Raffaello is being cleaned every single day. We cure the smallest details of it, concerning the cleaning, as you could check in more than 1000 reviews.

As for the lift, ...as you said, ...Raffaello is situated in a 18th century building, the lift cannot have huge size.
Thank you for having given us a bit of your time, we would like to remind all Tripadvisor users they have a special discount.

Best regards,
Elena

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Reviewed 2 February 2013

I stayed at this hotel with my husband for 3 nights & what a brilliant choice of hotel. The staff could not do enough for you especially Elena giving us all the top tips!! Arrived early & checked out at the crack of dawn & was not a problem. Breakfast was lovely again staff extremley friendly, Hotel & rooms very clean & tidy. Hotel is in a brilliant location we was able to walk to all attraction apart from The Vatican but that wasn't far on the train. Would definatley recommend this hotel & would stay again.

  • Stayed: January 2013, travelled as a couple
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Thank KJ-1983
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elena G, Responsabile relazioni con la clientela at Hotel Raffaello, responded to this reviewResponded 3 February 2013

Dear KJ-1983,

Thank you for having found the time to share your pleasant experience at our hotel with the other Tripadvisor users, who we would like to remind they have a special discount. :)

We are happy you enjoyed your staying at Raffaello . Our guests wellbeing has the absolute priority for us.
We do our jobs with passion and commitment towards our guests, so we cannot be any happier than when we have positive feedbacks, as in your case. :)
Hoping we will have the chance of welcoming you again soon,
We wish you all the best! :)
Elena

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Reviewed 31 January 2013

I booked this after reading the reviews on TripAdvisor as a present for my husband and I must say we were not disappointed. We arrived to the hotel early and asked to leave our luggage while we started looking around Rome, however our room was ready so we were able to book in early unpack and start seeing the sights by lunchtime. The hotel was very easy to find after a short walk from the Termini, also very near 2 Metro stations. The room was very clean and a really good size, i thought the pillow menu was very good, I was able to get a softer pillow at the same time my husband prefers a harder on so we both got a good sleep.There are also lots of lovely restaurants along the Via Urbana, we didn't have any problem finding a good place to eat without having to travel far.The breakfast was very good with lots of choice. The coffee available at the hotel all day was also a really nice touch as sometimes you just want to have a sit down with a coffee at the end of the day. The staff were very helpful, friendly & efficient, a special mention to Elena who help us navigate the metro. Also it was a really nice touch to receive an email prior to arrival. I would recommend this hotel to anyone looking for somewhere central as the Colosseum & Roman Forum were close by and we were able to walk everywhere except St Peter's which we were able to find with easy thanks to Elena's Metro guidance. I'm glad the hotel didn't have a bar or restaurant in the building as i think it would have changed the experience, but not having them in my opinion it made it a more comfortable homely place.

Room Tip: From what I saw they were all good.
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  • Stayed: January 2013, travelled as a couple
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1  Thank samjohn1986
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elena G, Responsabile relazioni con la clientela at Hotel Raffaello, responded to this reviewResponded 1 February 2013

Dear Samjohn,

May I start by smiling?! Not only for your special mention, but also for the memories you have left us. :)
After smiling, I would like to thank you. For sharing your pleasant experience about the serene staying you had here, at Raffaello, with the other Tripadvisor users, to whom we would like to remind they have a special discount.
Getting back to Raffaello, ...yes, indeed, its position is one of its power points : situated in the middle of Rome, in one of the oldest Roman neighbourhoods, Raffaello is at the same time quiet, and also near to 3 different metro stops, and the main station, like you mentioned, as well as to the main attractions Rome offers to its visitors.
But Raffaello is not only about the position: it's about what we do, and first of all, ..WE CARE.
We care about our guests, about their confort, their wellbeing, and their gratification, so we try to do our best in order to meet their needs, as you well pointed out, and again, ..we would like to thank you for that.
Hoping you will give us the chance to impress you again soon, ... :)
Warmest regards!
Elena

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Reviewed 31 January 2013

Clean, friendly stuff, close both to the city Center and Colosseum (city Center), very rich breakfast, safe. Free wifi even in the rooms. What else can a family without children expect? I recommend to all the people who would come to Rome for a city tour.

  • Stayed: January 2013
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Thank Murat B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elena G, Responsabile relazioni con la clientela at Hotel Raffaello, responded to this reviewResponded 1 February 2013

Dear Murat,

Nothing! :) Or at least, ...that is what we are trying to achieve: make you need nothing else, during your staying with us.
Thank you for your honest review, we are glad you have chosen us, but mostly, ...because you had a serene staying. It is our main purpose make our guests feel like home.
Hoping to host you again soon,
Best regards.
Elena

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Reviewed 30 January 2013

To summarized I can say it was just great. The location of the hotel is very good and at a quite neighborhood.Still very close to 2 Metro stations . Nice coffee shops around . Staff at desk were very helpful and very friendly. Staff at dinning room and cleaning were efficient.
Rooms are very nice ,cosy,very clean and comfortable.Breakfast was great and with variety of items. Free WIFI is always a need and connection was fair. It was very nice to have coffee / tea corner at the lobby which gives home atmosphere.

  • Stayed: January 2013, travelled as a couple
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1  Thank Lior P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elena G, Responsabile relazioni con la clientela at Hotel Raffaello, responded to this reviewResponded 31 January 2013

Dear guest,

Thank you for having given us some of your time, it means a lot to us knowing our guests' opinions about Raffaello, and our work. :)
I would also like to remind all Tripadvisor users they have a special discount.

As for your consideration, ...it might sound like a clichè, but we really try to do our best in order to satisfy our guests' needs and requests, and we are honestly glad when that happens- it is our gratification seing we've accomplished our main purpose: leave our clients pleasant and serene memories about Rome, ..and about US.
Hoping we will have the chance of being your hosts again,
All the best! :)
Elena

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Additional Information about Hotel Raffaello

Address: Via Urbana 3, 00184 Rome, Italy
Phone Number:
Region: Italy > Lazio > Rome > Monti
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Room Service Suites
Hotel Style:
Ranked #84 of 1,271 Hotels in Rome
Price Range: £58 - £169 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Raffaello 3*
Number of rooms: 36
Official Description (provided by the hotel):
The 3-star Hotel Raffaello in Rome will ensure you feel at the centre of the world each and every day. In central Rome, immersed in the wonderful stream of life, culture and history that runs through the heart of the capital. You'll also be at the heart of the hotel, of its services and its activities. For us, you always come first. Hotel Raffaello is situated in a quiet street in the Rione Monti, one of the historical quartiers of the capital. It is abuzz with people, shops, bars, restaurants and boutiques; one of those neighbourhoods where you never get bored. The Roma Termini train station, Colosseum, Fori Imperiali, Piazza Venezia and all the monuments of Rome are so close that you don't even need to orient yourself with a map.i suoi servizi e delle sue attività. Per noi, voi venite sempre al primo posto. ... more   less 
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