Hotel location was amazing. We were only there for a couple of days so the central location was perfect. Were able to visit most places by foot.
Upon arrival we were impressed, the staff were very friendly and helpful. Check-in was quick and easy.
The rooms were ok sized, wasn't expecting anything massive. Although the temperature was very hot. We had to have the windows open the majority of our stay, which wasn't a big deal as the windows had security bars on so wasn't worried about security and the neighbourhood isn't too noisy. We were under the impression there was a bar/restaurant at the hotel so wasn't expecting to be using the mini-bar. There wasn't much choice in the mini bar and didn't appear to be topped up.
On our first night we wanted to go to a specific popular Jazz restaurant. We asked the reception and the woman there was very very helpful. She was able to book us a table just a few hours before we needed it. Had an amazing meal there. This particular receptionist was also very helpful when it came to our second night. Recommending nice areas to go to and highlighting them on a map.
Breakfast was average. It did the job. The tea/coffee was dire, and the juices tasted like 60% sugar. Otherwise nice selection of food.
On the last day we feel the hotel let us down. Check out is 12, but we had the Vatican city still to visit so we asked if could keep the room till 12:45 to keep our suitcases secure. To which they said no, (which is fair). So we asked if they had a secure place to store them. They assured us they'd be kept secured in a locked room and gave us labels for them etc. The man behind reception was not very friendly at all compared to the other staff and didn't seem to want to help.
Anyway, we came back to collect our suitcases at 12:45 only to find them still sitting in the middle of the reception area. They'd not been moved from where we left them. Again the same man was behind the reception. No friendly good bye or safe journey. He took our money and we wandered out.
Overall it was a pleasant stay and would recommend for anyone on a short stay, needing somewhere central.
- Official Description (provided by the hotel):
- The 3-star Hotel Raffaello in Rome will ensure you feel at the centre of the world each and every day. In central Rome, immersed in the wonderful stream of life, culture and history that runs through the heart of the capital. You'll also be at the heart of the hotel, of its services and its activities. For us, you always come first. Hotel Raffaello is situated in a quiet street in the Rione Monti, one of the historical quartiers of the capital. It is abuzz with people, shops, bars, restaurants and boutiques; one of those neighbourhoods where you never get bored. The Roma Termini train station, Colosseum, Fori Imperiali, Piazza Venezia and all the monuments of Rome are so close that you don't even need to orient yourself with a map.i suoi servizi e delle sue attività. Per noi, voi venite sempre al primo posto. ... more less
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