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“Great hotel and great staff”
Review of Raffaello Hotel

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Raffaello Hotel
Ranked #78 of 1,257 Hotels in Rome
Certificate of Excellence
1 review
“Great hotel and great staff”
Reviewed 3 April 2014

I 've visited Raffaello on march 2014 for 4 days and I was delighted. From the beginning Elena welcome us with a warm smile, she was wery helpful with us ar all the times.The room was amazing, we had a balcony, everything was spotless. I would be very happy to return in Rome at Hotel Raffaello.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank max30011985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elena G, Responsabile relazioni con la clientela at Raffaello Hotel, responded to this review, 5 April 2014
Dear max30011985,

Thank you for having shared us with the other Tripadvisor users, whom I would like to remind, as always, ...they have a special discount.. .:)

As for your experience here, I am so more than glad you have enjoyed it so much, and I would like to thank you, on the behalf of all the Raffaello staff, for your so kind words, which can only encourage us to keep on doing our best for our guests, and hoping they will all be as appreciative as you.. :)

Hoping to be able to welcome you again soon, I send you all our best and warmest wishes,

Elena
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Traveller tips help you choose the right room.   Room tips (298)
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cumbria
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 31 March 2014

The hotel, the rooms, the staff and of course Rome was wonderful.
The hotel was centrally located which was a bonus
Yes the lift is small ! So what ! It just adds to the character of this hotel.
And yes you have to walk up half a dozen steps to your room ! Can't see that's a problem unless of course someone had a disability.
We stayed on the top floor which meant we had our own terrace so nice to sit out and have glass of wine before going out for the evening, the room was beautiful too. Well worth the extra cost even though I agree you don't go to rome to sit in your room.
Think the hotels best asset is its staff ! The excellent service they provide was effortless they simply could not do enough for you all delivered with a chat and a smile .
I would recommend this hotel to anyone wishing to visit Rome.
Best wishes to all the staff
Gill Clague (stayed 14 march for 4 nights)

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank CumbriaGill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elena G, Responsabile relazioni con la clientela at Raffaello Hotel, responded to this review, 3 April 2014
Dear Gill Clague,

May I start with a joke, and say we want to raise you a statue in the lobby?! You have just become our number one hero! :)

On a more serious note, we would like to send you our deepest thanks for such an enthusiastic and honest review.

Your appreciation and gratitude can only make us go forward with even more enthusiasm and positivity, in our attemp to always do our best for our guests' wellbeing...

We do hope with all our hearts that your return here will be as long and as soon as possible...
Warmest wihes,
Elena
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Dubai, United Arab Emirates
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 31 March 2014

We stayed at this hotel for 5 nights and I have to say from the first step we took inside this hotel we were greeted by great and friendly staff until the day we left. I really recommend this hotel to everyone. The location is fantastic, walking distance from the metro station and the Colosseum. The concierge Elena spent so much time with us pointing out where to go for sight seeing and local restaurants and really made a difference in our experience of the city as she helped us plan our days and meals to the best!

The rooms were small but comfortable, but very clean and most importantly all bathroom were new.

Next we go back we will for sure go back to the same hotel.

  • Stayed February 2014, travelled as a couple
    • Value
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Helpful?
Thank Mahnaz123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elena G, Responsabile relazioni con la clientela at Raffaello Hotel, responded to this review, 3 April 2014
Dear Mahnaz123,

I didn't see this one coming! :)

I am glad you made it home safe and sound, and I hope the little one is ok, too...

It was a pleasure for all of us having you here, and we can only say it feels good knowing we were able to help making your staying here as serene as it was... :)

Looking forward to your new visit, as soon as possible, this time in three... :)

Elena
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Worthing, United Kingdom
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 26 March 2014

Stayed for three nights. Had an amazing time. Hotel was beautiful , room gorgeous however not an exciting view but this did not bother us. Pillow menu was big hit !!
Nothing was too much trouble for the staff on the reception and they gave excellent tips of where to go , where to eat and where the best value options were. we wanted to be near the older part of Rome and we were about 10 minutes walk from the Colosseum.
Breakfast was amazing with a large choice each day. Hot , cold , pastries , cereal and even cake! Endless tea / coffee or hot chocolate too.
Would look to stay here again if I return to Rome.

  • Stayed February 2014, travelled as a couple
    • Value
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Helpful?
Thank pamelawe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elena G, Responsabile relazioni con la clientela at Raffaello Hotel, responded to this review, 30 March 2014
Dear pamelave,

Thank you for having shared us and your opinion about us with the other Tripadvisor users. We would like to remind them they have a special discount. :)

As about us, ...thank you , as well, ...for having chosen us, and for having enjoyed us, and our services, as much.
We do try to do our best in order to satisfy our guests' needs and requests, whenever that is possible, and we can only be happy and grateful when this is noticed and appreciated. :)

Waiting for you to come back,
We wish you a warm summer, and a serene return back home! :)
Elena
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Belfast, United Kingdom
Level Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 26 March 2014

We stayed at Hotel Raffaello for 2 nights in March. After having stayed in variaous hotels in Rome over the last few years, I must say that the Hotel Raffello was by far the best choice that I have made.When we arrived we were greeted professionally and courteously at reception (did'nt get the guys name but he had a dark beard). We were slightly earlier than the check in time and as our room was not ready as yet, he gave us an upgrade free of charge rather than wait until room became available!. The room itself was large and spacious and was also tastefully decorated. The bathroom was above average size for Italian hotels. The pillow menu in the room was a welcome bonus as I tend to find most hotel pillows to be on the harder side. On Trip Advisor I often see complaints about breakfast in Italian hotels. After having stayed in many hotels all over Italy, I have to say that the breakfast in the Raffaello was excellent, Fresh toast was offered (along with coffee etc) upon arrival in the breakfast area which I have never been offered before! There was also a great selection of the "normal" breakfast items to choose from, with scrambled eggs being an added bonus! The location cannot be faulted as it is the vicinity of 3 nearby Metro stations (I found "Cavour" to be extremely hand for this hotel as the short walk from here led me past a couple of great restaurants). On checking out ,there was no fuss and receptionist (the same guy who checked us in) called a taxi for us and had a nice chat with us whilst we were waiting. I told him that we were heading to Florence next, and he was able to give me an excellent restaurant recomendation when I was visiting the city! I travel to Italy every year and will be making my booking for next year in the Hotel Raffaello.

  • Stayed March 2014, travelled as a couple
    • Value
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Helpful?
Thank alanwilson2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elena G, Responsabile relazioni con la clientela at Raffaello Hotel, responded to this review, 30 March 2014
Dear alanwilson2014,

Wow! What is there to be said after such an enthusiastic and detailed review, other than thank you very much for your wonderful words????!
Opinions like yours make us want to go on the same path we have chosen: TO CARE about our guests' wellbeing, and always do our best in order to satisfy their needs...

Indeed, whenever possible, we do try to give our guests the rooms before the check-in time, and we even added a new service, the Standby Upgrades, to support that.

Pillow Menu was an idea that came to us after seeing everything is relative: some like to sleep on hard pillows, some enjoy a soft one, therefore...we wanted to make everyone happy... :)

But enough about our extra and special services, or we'll spoil next guests' surprises! :)

We are enthusiastically looking for your return. :)
Until then,
Best wishes,
Elena
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Ohio
Level Contributor
75 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 24 March 2014

There are many things to praise about this hotel, starting with the service. We greatly appreciated that Elena spent so much time with us upon arrival, helping to plan our stay. We enjoyed the restaurants that she recommended, and some of her travel tips turned out to be real time savers. Francesco assisted with some computer needs. The staff even booked us tickets at the Borghese Gallery on short notice.

The room was clean and comfortable, compact but not cramped. The shower stall was extremely narrow. We had an exterior room with a large window. It was nice to have the fresh air, and street noise wasn't bad at all.

The breakfast buffet was quite good with a nice variety of food and beverages. We also liked the small lounge area below where one could fix a coffee or tea during the day.

Although the immediate neighborhood is not attractive, the hotel is conveniently located near to the train station and is within walking distance of several sights. There are several restaurants in the vicinity, and we also enjoyed the outdoor bar around the corner on Via Agostina Depretis.

You can find a less expensive room in Rome, but not with the same level of comfort and service.

Room Tip: Very large guests should inquire about a room with a tub rather than a shower.
See more room tips
  • Stayed March 2014, travelled with family
    • Value
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Helpful?
Thank kjlanc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elena G, Responsabile relazioni con la clientela at Raffaello Hotel, responded to this review, 29 March 2014
Dear kjlanc,

Thank you for having shared us with the other Tripadvisor users, whom we would like to remind they have a special discount. :)

It was a pleasure for me, as it was for Francesco, and for all my other colleagues, to be able to give a hand with all the matters you had. After all, ...we are here for you, our guests, and your wellbeing is what we mostly care for, and we try to always do our best in order to satisfy our guests' needs, there where we can do something about it. :)

Hoping you will give us the chance to greet you and spoil you a little bit again soon, we wish you a wonderful return home! :)

Best wishes,
Elena
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London
Level Contributor
95 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 23 March 2014

I've just spent 3 nights in Raffaello Hotel. It is located in an 'edgy' part of town called Monti, very handy if you are arriving at Termini station. The Coliseum is less than a 10 minute walk away, and the Centro Historico a 20 minute walk.

The neighbourhood where this hotel is called Monti and is up and coming. It is a very interesting mixture of trendy boutiques, traditional Italian restaurants, cool bars, studios, and places selling vintage clothes. The same 'coolness', on the other hand, cannot be applied to the hotel. The hotel is almost spotless in every way, but quite dated looking; think swirling bedspreads and headboards. The bathroom was massive, but the shower cubicle (plastic) was minuscule.

The service at this hotel is very impressive. But as another reviewer has said the lifts land on half floors and are miniature. The breakfasts are OK, but my top tip for Italy is skip the breakfast because you need to save room for pasta.

On another note, book as many things as you can online before you arrive. The queues for the Vatican Museums, the Roman Forum and the Coliseum can be formidable. Its a great city. Good luck!

  • Stayed March 2014, travelled as a couple
    • Value
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Helpful?
1 Thank davidtinney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elena G, Responsabile relazioni con la clientela at Raffaello Hotel, responded to this review, 29 March 2014
Dear davidtinn,

Thank you for having reminded Monti is one of the most particular areas in Rome (the most ancient district, actually more than 2000 years old, the only one to still keep its original structure, through all these years...)

We are sorry to read such harsh words about the hotel, instead. Raffaello is a building dating 1882, and we have kept its romantic style on purpose, for the sake of who appreciates this kind os small boutiquish 3 stars hotels, and in concordance to the whole Monti area.

This style might not be so "cool", as you say, for everyone (it was Romans who used to say "de gustibus non disputandum" - one doesn't argue one's taste), but we are honest and transparent, and the photos of our site offer exactly the picture of what kind of hotel we are.

Wishing you a serene return home, we send you our best regards.
Elena
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Raffaello Hotel

Property: Raffaello Hotel
Address: Via Urbana 3, 00184 Rome, Italy
Phone Number:
Region: Italy > Lazio > Rome > Monti
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Room Service Suites
Hotel Style:
Ranked #78 of 1,257 Hotels in Rome
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Raffaello Hotel 3*
Number of rooms: 36
Official Description (provided by the hotel):
The 3-star Hotel Raffaello in Rome will ensure you feel at the centre of the world each and every day. In central Rome, immersed in the wonderful stream of life, culture and history that runs through the heart of the capital. You'll also be at the heart of the hotel, of its services and its activities. For us, you always come first. Hotel Raffaello is situated in a quiet street in the Rione Monti, one of the historical quartiers of the capital. It is abuzz with people, shops, bars, restaurants and boutiques; one of those neighbourhoods where you never get bored. The Roma Termini train station, Colosseum, Fori Imperiali, Piazza Venezia and all the monuments of Rome are so close that you don't even need to orient yourself with a map.i suoi servizi e delle sue attività. Per noi, voi venite sempre al primo posto. ... more   less 
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