The location was decent, within a 15 minute walk of a few major attractions. The room was not in the best condition and you could definitely see the filth/wear & tear on their carpets, walls, furniture and bathroom fixtures. We also had the lovely experience of holes in the bed linens and sheets. Despite the condition of the hotel, my main issue was the extremely rude hotel staff. The front desk could not have been more unaccomodating, rude and difficult. We stayed in 6 different hotels during our stay in Italy and this was by far, the WORST staff.
Aside from verbally insulting myself, my fiance and "America as a whole" - This atrocious staff nearly ruined my fiances plans for a proposal because they allow their cleaning staff to go through your baggage when you leave the room. (Yes, you read that correctly. When we returned from a day of sightseeing, I noticed things in our luggage were strewn about and not as we had left them. I contacted the front desk and they informed me that the cleaning staff is allowed to touch/move/reorganize luggage that is "in their way". My luggage was locked in closet and certainly not in any cleaning person's "way".)
I will absolutely return to Rome because it was one of the most beautiful, cultured and exciting cities that I have visited but I will definitely choose a different hotel for my next stay. Do yourself a favor and stay far away from this place!! I promise, you will have a much more enjoyable visit in the eternal city without the added stress of these unprofessional animals.
- Official Description (provided by the hotel):
- The 3-star Hotel Raffaello in Rome will ensure you feel at the centre of the world each and every day. In central Rome, immersed in the wonderful stream of life, culture and history that runs through the heart of the capital. You'll also be at the heart of the hotel, of its services and its activities. For us, you always come first. Hotel Raffaello is situated in a quiet street in the Rione Monti, one of the historical quartiers of the capital. It is abuzz with people, shops, bars, restaurants and boutiques; one of those neighbourhoods where you never get bored. The Roma Termini train station, Colosseum, Fori Imperiali, Piazza Venezia and all the monuments of Rome are so close that you don't even need to orient yourself with a map.i suoi servizi e delle sue attività. Per noi, voi venite sempre al primo posto. ... more less
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