First I would like to say that the staff were very helpful under trying circumstances. Even the cleaner went out of her way to calm me down,
However their management leaves much to be desired. Towards the end of 2012, I reserved a room from May 19 for 3 nights. In January this year I had to change my itinerary and wanted to to arrive a day earlier on May 18 still for 3 nights. I sent half a dozen emails over 2 weeks with no reply. Finally I rang (all the way from New Zealand) and on the 2nd call, spoke to some person who told me there were internet problems but the change was ok. On arrival on May 18, after a flight from Dubrovnik, I discovered they still expected me the next day and had no vacancies and there would be no vacancies in nearby hotels. For a horribel few momens t I thought i would be spending the night in the nearby Train station. However, realising I had booked months before, the night manageress put me up in her room. She showed me her shower but I did not use it and felt generally very uncomfortable with the whole situation. I finally got into a very tiny and old room the next night.
The location is good, but there are rooms in different buildings and on different floors which is confusing. On calling from reception in can take 10 minutes for someone to arrive from another building. Breakfast is a voucher to be used in a very small coffee shop around the corner and only includes a croissant and coffee. I paid extra for a juice.
The free wifi went down one night. It was ok the other times but not available during the night and morning I was in the manageress' flat.
I would never book there again and advise people to be very sure of their dates if they do book.
- Official Description (provided by the hotel):
- The Hotel Viennese, a superior one-star hotel, is well connected whit public transport (bus,metro,taxi) and is at walking distance from Termini Central Train Station- Air Terminal (30 mt). In our hotels we can organize tours for those clients who would like to visit or see the historical and monumental places around Rome and other major cities that show the arts and culture of Italy. ... more less
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- Also Known As:
- Viennese Hotel Rome