As a former instructor at the Culinary Institute of America in New York and a hospitality consultant in the U.S. and abroad, my wife and I chose this restaurant because of its convenient location to the Piazza di Spagna. What a mistake! When we asked for salt so that my wife could add some to her pasta alla gorgonzola, we had to wait about 10 minutes until literally she was finished with her dish. Meanwhile, the female servers were chit-chatting among themselves in full view of the diners. When I pointed this out to the manager, who was not at all overseeing the service, he had nothing to say about it. Shame on you Bistro Restaurant. This is not what service and hospitality are all about. It's not just about taking tourists' money and not caring about your guests!
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