Terrible hotel. I traveled in Italy last week, and booked a single room for one night on 23th June in this hotel, unfortunately, my card and cash were stolen, so I emailed them to ask whether they have charged me or whether can allow me to cancel my reservation because I didn't have card nor enough cash to pay, but they didn't reply me at all, then I did not show up. After I came back to Ireland, I found they charged me 70 EURO!!! How can they do like this??!!!
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- Also Known As:
- Serena Hotel Rome