I spent a total of 3 nights at this hotel while travelling in Italy with my sisters and our daughters. The hotel is conveniently located close to the train station, but the area is sleazy, the hotel staff rude and unhelpful and the single bedrooms tiny, uncomfortable and scruffy. I had booked a double room several months before our arrival so I could spend some quality time with my daughter who lives in England. We rarely see each other so I was upset when told we had been given single rooms on different floors instead of the double. The manager refused to speak to me and the staff made derogatory remarks about me wanting to share with my daughter. Both rooms had an unpleasant odor, one had no curtains and the cupboard doors in my room had broken hinges. The phone was on a small shelf above the bed (watch your head), and the telephone cord ran across the pillow. Breakfast was adequate, but the items weren't fresh.
We also stayed in a 3 star hotel in Florence. The service, cleanliness and rooms were far superior to the Serena.
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- Also Known As:
- Serena Hotel Rome