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“Roma”

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Radisson Blu es. Hotel, Roma
Ranked #506 of 1,291 Hotels in Rome
London, United Kingdom
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Roma”
3 of 5 bubbles Reviewed 19 October 2013

There are positives and negatives to this hotel. Positives.. Close to Termini train station, friendly staff, nice restaurant and good location for access to walk around Rome however there are many negatives including; the rooms are so badly designed, open planned and small with shower in the main room behind a partition and no real room to unpack if you are there for more than 2 days. The pillows are AWFUL.. The area is a little suspect with a lot of people hanging around drinking (not comfortable at night). The pool was closed in October with no mention of this on the hotel website and the breakfast wasn't the best... Think twice about this hotel

Room Tip: Hmmmm are there any??
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Derek C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gianluca_Capone, Direttore at Radisson Blu es. Hotel, Roma, responded to this review, 22 October 2013
Dear Derek,
thank you for your review and for your suggestions.
We are sorry if you didn’t find the hotel you were looking for: we are a design hotel, on our website there are a lot of pictures of our rooms – open spaces with the shower in the middle and it is written that sun beds are available only during the summer season. Now we are in autumn and it’s a little cold: no one of our guests would take a bath into the swimming pool during this season as you know. But I surely will check if all the information are on the website. About the area, yes we know that it is multiethnic and you can see drunk people as in Spanish Steps: we are in a big city with over 6 millions of citizens.
I am surprised of your comments about our breakfast: fresh and yummy food with no limits, every kind of drink, pastries an so on. What was wrong?
Best regards

Gianluca Capone
General Manager
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1,929 reviews from our community

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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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Preston, United Kingdom
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 18 October 2013

Good location by main station and walking distance from major sights. Area is a bit run down but the hotel stands out like a beacon against this background. Really liked the styling and large room. Rooftop restaurant, pool and bar is a really good feature. We would definitely stay again. Just a little tired in places but that is perhaps harsh and reflects that a lot of the internal finishes are white and easily marked

  • Stayed October 2013, travelled as a couple
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Helpful?
Thank Peter D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peterlee, United Kingdom
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 17 October 2013

All the staff were so polite and friendly and this made a pleasant stay in an excellent hotel.the hotel was only a stones throw from Termini station which proved to be very handy when transferring to and from the airport.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GCARLING
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
108 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
5 of 5 bubbles Reviewed 10 October 2013

The hotel is right by termini station, the rooms are very modern and clean. I loved the rooftop pool and bar with great views and even better food and drinks. Overall even though the area can be mixed , the quality of service and the standard of rooms would make me stay again.

Stayed September 2013, travelled as a couple
Helpful?
Thank Andrew N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gianluca_Capone, Direttore at Radisson Blu es. Hotel, Roma, responded to this review, 14 October 2013
Dear Andrew,
Thank you for your feed back!
We really appreciate your comments about cleaning and service.
We look forward to welcome you again

Gianluca Capone
Generam Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 9 October 2013

Area: directly next to the railway station, not close to any of the major sights, not exactely the best area in town.

Parking: If you drive a nice car, use one of the guarded parking structures. There is one right next to the hotel's official parking structure which costs only half as much.

Room: awful outlook over the railway lines. When we arrived the room was rather dirty, apparently there were no other rooms available, so we had to wait until the maid recleaned the room. The shower is in the middle of the room, right behind the bed - futuristic? yes. A good idea - not at all. Sink btw is also not in the bathroom but behind the bed. The rooms are quite small too. Hated the glass doored bathroom. Bed was comfy. No workspace at all in the room.

The room has a tiny wardrobe and a clothes rail next to the shower.

Breakfast was very good (probably the only reason to stay there), view from the rooftop terrace was very charming.

I've been in 6 Radisson Blue hotels so far, not all of the were great, but this is the only one I'd strongly advise against booking..

Room Tip: Stay somewhere else.
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank br72CH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gianluca_Capone, Direttore at Radisson Blu es. Hotel, Roma, responded to this review, 10 October 2013
Dear guest,
we are sorry for your complaint and your viewpoint. We always take suggestions from our guests, so we thank you for taking the time of your review.
Let me share some thoughts with you.
The hotel is really conveniently located near the railway station: this means that our guest can reach the hotel in 30 min from Fiumicino airport, and they can take a train for other destinations in 5 minutes. The hotel is also near to the most beautiful place in Rome: Colosseum and Fori Imperiali (20 minute walk), Spanish Step and Pantheon (30 min walking), San Peter’s basilica 6 stops with subway line A (200 mt. from hotel). And we have an ancient roman street in the lobby.
We are sorry for the room problem, probably you arrived before the check-in time (14 pm) and unfortunately there wasn’t any available cleaned room. Standard rooms have the shower in the middle of the room, as a raft, and the size is in average (25 mq): if you will come again, we suggest you to find a junior suite, more spacious for your needs.
Thank you for your nice words about our super buffet breakfast.
Best regards

Gianluca Capone
General Manager
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London, United Kingdom
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 bubbles Reviewed 8 October 2013

The surrounding streets are intimidating, with open drug dealing nearby. A local guide commented that the hotel is in the only dangerous area in central Rome. I witnessed other guests being hassled by local youths, touting for unlicensed taxis, directly outside the hotel entrance. There is no visible hotel security in this area.

That poor start was reinforced by a room with an awful outlook over the railway lines. We were able to move rooms, but the shower in the next room, located in the middle of the room, surrounded by a curtain, was held together with string and only operated in freezing or scalding. The glass doored enclosed area of the bathroom, with broken fittings, afforded almost no privacy. The hairdryer was also broken.

The bed was reasonable, but for the business traveller there is almost no usable workspace, with the only seating an unstable chaise longue.

It was not possible safely to plug in the kettle, there is no flat space around the sink for make-up or shaving products, and the whole room was shabby, with water damage to the ceiling and gouged and marked walls.

The room has a tiny wardrobe, which wouldn't stay closed, and a clothes rail. The latter is within the splash zone around the shower.

On returning to the hotel the next day, my flight bag had been interfered with. It may be that this was simply a result of it falling over, since nothing appeared to be missing (my valuables were on my person), but this was the final straw and we moved to another hotel immediately.

So why isn't this a one star? We were met with prosecco, the staff were helpful and pleasant, and the rooftop dining terrace, around the pool, is delightful, as was the food. The hotel desperately needs a full room refit, although this would do nothing to alleviate the surroundings.

Room Tip: Half of all rooms overlook the railway station. Ask for one that doesn't. Or find a better hotel...
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  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jon0n0n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gianluca_Capone, Direttore at Radisson Blu es. Hotel, Roma, responded to this review, 14 October 2013
Dear guest,
first of all we really thank you for the nice words about our welcoming service, and for your comments about service staff and our special cuisine.
We are sorry for all the inconveniences you’ve incurred in, because when a guest is not satisfied it’s a terrible defeat for us.
We understand that your standard room was not comfortable for your need, and we are pleased to inform you that we offer to our guest some different typolpgies of rooms – junior suites for example are more spacious and the new renovated superior rooms have a comfortable chair and a long desk.
But reading your review, I understand that you didn’t like our style at all, and probably you were searching for a more classic hotel. We advertise our hotel as a design hotel, in every OTA and web site there are a lot of images of the rooms, in order to inform our future guests.

Your local guide has been a little bit untruthful regarding the unsafeness of this area comparison of other centre city areas. And we never know about any problem occurred to our guests or to our staff. Unauthorized taxi drivers are everywhere, at the railway station and in Spanish steps as well: this is Rome! And for inform other travellers, we have a 24/7 security system, with security cams.
I am disturbed for your words about the luggage: your accusation is grave and very damaging for our reputation. We can fail in service, we can make mistakes in welcoming, but no one of my staff is a thief . This is not the right way to complain.
Best regards

Gianluca Capone
general Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Germany
Level Contributor
7 reviews
4 hotel reviews
2 of 5 bubbles Reviewed 8 October 2013

Major renovation specially on the guest rooms needed! Service is good bur without a good product there is not much you can do. Location is perfect, near Termini, exteriors are wonderful. I accidently spend a night here do to an over booking and openly complained about it at my original hotel. I am very happy that it was only one night.

Room Tip: Overall renovation needed!
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  • Stayed September 2013, travelled solo
    • Value
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Helpful?
Thank Viddene
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Radisson Blu es. Hotel, Roma

Property: Radisson Blu es. Hotel, Roma
Address: Via Filippo Turati 171 | (Esquilino/Termini), 00185 Rome, Italy
Phone Number:
Region: Italy > Lazio > Rome > Esquilino
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#39 Spa Hotel in Rome
#222 Business Hotel in Rome
#251 Luxury Hotel in Rome
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Radisson Blu es. Hotel, Roma 5*
Number of rooms: 232
Reservation Options:
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Also Known As:
Radisson Blu Hotel Rome
Radisson Rome
Radisson Sas Rome
Rome Radisson

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