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“Bedbugs!!!!”

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Radisson Blu es. Hotel, Roma
Ranked #547 of 1,267 Hotels in Rome
Reviewed 9 July 2014

My boyfriend and I have recently returned from staying here and are now covered in bites.
When we were packing up, I noticed some tiny blood marks on the bed, but as we were leaving I didn’t bother saying anything.
Now we are home I discovered bedbugs in our case, and it is apparent that this is what the marks on the bed where.
Putting the bedbugs aside here’s my opinion;
The hotel is very popular with conferences as it is right next to the train station so the staff don’t feel they have to be that accommodating as they are most likely always busy.
The bedbug room we had had a shower in the middle of the room, and the toilet had a tiny glass partition to separate it so if you are looking for any kind or room romance avoid this one (not to mention your fellow roomies the bedbugs), it was number 232.
The hotel food is expensive and below average, and if you want to pop out it’s quite a walk before you reach anywhere decent.

  • Stayed: June 2014, travelled as a couple
    • Cleanliness
2  Thank Waltssy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gianluca_Capone, Direttore at Radisson Blu es. Hotel, Roma, responded to this reviewResponded 23 July 2014

Dear Claire,
we just inform you that we conduct on regular basis pest control in all the area of the hotel according to the Italian law.
After the report, as you know, we closed immediately the room, we double checked and started a deep pest control, but as result, no bedbugs were found in the room.
We also think that in the case that the room was infected, more areas of the hotel should have been affected by bedbugs, and consequently we would probably have several complaints about (and other reviews about it).
All the best

Gianluca Capone
General Manager

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Reviews (2,141)
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990 - 996 of 2,141 reviews

Reviewed 7 July 2014

Stayed for 4 nights in the middle of June and have mixed views. Food and cocktails in the bar were excellent as was the hostess welcoming guests into the bar/restaurant in the evenings, however the room was extremely disappointing.

Bed very uncomfortable, could not get any extra pillows when phoned housekeeping (this is meant to be a 4 or 5-star hotel!) as the ones provided collapsed immediately, no storage space in the room and the slopes either side of the bed meant things slid down them if not placed carefully, if items do slide down then you'll probably stand on them in the morning when getting out of bed. Two people in the room, but only one chair - not that there was space in the room for a 2nd chair.

Business class room so had a balcony, but no furniture on the balcony - not much use then especially as people in adjacent rooms were smoking on their balconies. Non-smoking room but a smoking balcony?

On arrival, the room had toiletries for one person only, however subsequent days there were sufficient provided for two people. Design for bathroom was unusual with only glass separating bathroom from bedroom.

This was an award stay and 66,000 points per night for business class award is not good value for money considering the issues with the room. Also charged for movies on check-out because, despite being a business class room, an award booking does not qualify for the usual benefits of a business class room? Not had this at other Radisson properties, and does not leave a positive feeling about the hotel.

All in all, I think this hotel is a disappointment for the Radisson chain and I won't be in a hurry to be back - not something I generally say about Radisson hotels.

  • Stayed: June 2014, travelled as a couple
    • Value
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1  Thank Paul B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 July 2014

The hotel was great overall! If you want to stay in comfort, the Radisson Blu is one of the places to stay. The hotel amenities were excellent, including the complimentary breakfast,if it is in your package. You must ensure that you know if you are or are not receiving a complimentary breakfast upon check in, otherwise you will be charged about 31 Euros + 8 Euros for beverages.

Room Tip: Our room was across from the Train/Metro station, but is was ok.
  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
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Thank Gary471
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 July 2014

Firstly - the staff we came into contact with were excellent ...Frederico (Night Manager) who checked us in, in the very early hours of the morning after delayed flight, Nico the pool attendant, Mario drinks waiter at the pool and Nicolson the doorman. All we very friendly and helpful.

Now - the hotel, Yes the area is a bit unusual, but not everything should be the same as where you come from. I can understand some people find it not the safest looking area, it's not glitzy, but we did not encounter any issues. 'Termini' (main train station) was very handy especially for the train to/from the airport and the nearest Metro entrance was an easy 5 minute walk away. In time the area will be very sought after.

The roof top pool is great.

Room servicing was good, but not consistent.

The round front desk was unusual, the fabric was a little tired and dirty, but the effect at night time looked good. Not sure being able to see everything behind the desk is a good look. The chunky seats and foot rests in the lobby were very comfortable whilst waiting for other guests.

Although I liked the glass between the wall and the bedroom, I was not a fan of the glass door to the toilet. Maintenance issues we reported were quickly attended to. All staff we met in the corridors acknowledged us and had a smile. The rug on the unusal floor was a little old and worn. The floor was soft and very unexepcted treatment.

  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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2  Thank TCGGrafton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 July 2014

I stayed at this fabulous hotel in the beginning of June 2014 after a conference I attended. The rooms are spacious and trendy. The hotel is very clean and the quality of the food as well as the wine are really good. The location is fine: easy to reach by train and on walking distance to major sites. The staff is very friendly, and was genuinely interested and caring. They showed personal interested which was not fake. A big compliment for the roof-pool and the life guard (Niccola): I have seldom seen such a well-maintained and clean pool with such friendly staff. That goes as well for the staff in the restaurant and in the reception. This stay combined the best of 2 worlds for me: culture in this magnificent city and a "lounge"-feeling at the pool and restaurant. I will surely recommend (I already have) this hotel to friends.

Room Tip: ask for a room on the patio. these are very quiet. you can sleep with the window open.
  • Stayed: June 2014, travelled on business
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Thank PerrySusteren
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 July 2014

We enjoyed good service in a stylish hotel, well located for visiting the sights of Rome. We enjoyed several dinners in the restaurant which were served with great care, charm and knowledge of the food and wine. This was excellent and I am happy to recommend you to others.
We had a couple of items in the room that needed attention. These were rectified in minutes with a smile and a genuine apology.
The location is really useful. Good easy connection to the airport by train from the closest platform and easy access to the Rome metro system which whisks you over to the Vatican Museums in less than half an hour. Didn't feel intimidated by its city centre location.
One of the best breakfast services I've ever experienced - huge choice of dishes and a glass of chilled Prosecco to make it all feel quite special.

Room Tip: Ask for a courtyard facing room. Very quiet despite the hotel's location alongside the main rail...
  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Tomas C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gianluca_Capone, Direttore at Radisson Blu es. Hotel, Roma, responded to this reviewResponded 4 July 2014

Dear Tomas,
thank you for taking the time of sharing your experience with us.
Thank you for suggesting the best way to reach st. Peter from our hotel.
We hope to welcome you soon
best regards

Gianluca Capone
General Manager

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Reviewed 3 July 2014 via mobile

Pros:

- Close to train station and metro
- Clean room
- The housekeeping staff did a wonderful job on daily cleanups

Cons
- area is not that great, do not walk around at night take a taxi
- bed is soo hard
- no iron for rooms
- very small
- too modern in business suit (not private for toiletries

Stayed: July 2014, travelled as a couple
Thank MiniMuffin83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gianluca_Capone, Direttore at Radisson Blu es. Hotel, Roma, responded to this reviewResponded 4 July 2014

Dear Guest,
thank you for your feedback.
Thank you for appreciating our convenient location and the cleaning staff.
Regarding the size of the room please note that they are in average size of italian standard and in our hotel is there a dedicated room with irons on the third floor. I am sorry that my staff didn't inform you about.
We hope to welcome you again in Rome.
Best regard

Gianluca Capone
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Radisson Blu es. Hotel, Roma

Address: Via Filippo Turati 171 | Esquilino/Termini, 00185 Rome, Italy
Phone Number:
Region: Italy > Lazio > Rome > Esquilino
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#44 Spa Hotel in Rome
#222 Business Hotel in Rome
#269 Luxury Hotel in Rome
Price Range: £106 - £222 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Radisson Blu es. Hotel, Roma 5*
Number of rooms: 232
Reservation Options:
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Also Known As:
Radisson Blu Hotel Rome
Radisson Rome
Radisson Sas Rome
Rome Radisson

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