Stayed in this hotel 2 years ago for the first time, and that was a disaster. Service rude and room in poor condition. Got a cheap price, so decided to give it another go. I'm sorry to say; this hotel is very far from Radisson standard that I am wondering: how is this possible.
We had requested a twin bed room. Double with one cover we got. We called the reception twice for another cover, no action taken. The same way of giving non service happened the last time. That time, we had dirty linen on our beds.
Anyway, my friend ran after a cleaner in the hall, for another cover. She was given a blanket with no linen. At that point, when I saw the irritated expression on the cleaners face, I raised my voice and then she set the linen on the blanket. Against her will, as was shown on her face. No one came to offer the other cover that evening.
The room: bathtub filthy and rotten. Musty smell in the room. Paint worn off the walls. Light switch to the toilet hanged on the wall, from a few electric wires. Moisture damage in the roof. My cover in the bed was full of dark spots of some kind of dirt. The beds were hard, pillows not what I am used to in a Radisson hotel. Limp.
Breakfast assortment was good, but the warm food was not fried, it was boiled. Eg. the bacon. Not eatable. We were not offered coffee or tea, which I noticed some other guests did.
Nice cold cuts, fruit and juices though. All in all; not a total disaster, but I would not recommend this hotel to anyone. Worn out and damaged building and staff so full of themselves, they have no idea WHY they are working there; customer service. And I do think this Radisson does not fit the brand quality promises at all.
With good service can many lacks be forgiven, this hotel does not get any. So sorry.
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- Also Known As:
- Radisson Blu Hotel Rome
- Radisson Rome
- Radisson Sas Rome
- Rome Radisson