We arrived after a long day of travel on our honeymoon, enter the hotel and were told there was a problem with the room, a pipe broke and thus needed to be moved to another hotel. They moved us to a complete dump which we had to walk with our luggage, Hotel Concordia. We were promised this would be only for a night. The hotel room they moved us to was a complete disaster. Dirty and a very loud AC unit. I was on my honeymoon and my new wife was in tears. It was awful. I went to the lobby and told them this was unacceptable and got no other options. I went over back to La Fenice in which they said to return at 8:00am by Matteo at the front desk. I also asked to speak to the manager, Mugliorato Laura and she was nowhere to be found. I could not sleep due to the AC unit. We walk back over with our bags at 8:00am and the room is not ready. I asked again to speak with manager and was nowhere to be found. I questioned the staff because I saw the same members of the staff at Hotel Concordia finally got to the bottom of what was going on there. There was no broken pipe, I was lied to and they overbook this hotel and put people into the other dirty hotels they own. I check Trip Advisor and other reviews say the same. We finally check into our room and it was clean, but smelled of sewage due to the air system. I finally spoke to the manager, she promised to refund the first night and have yet to see the refund. We booked the room on Expedia and were put into a different hotel and I got a new wife in tears. Expedia accomidate the refund and should remove them immediately for these unacceptable actions.
- Official Description (provided by the hotel):
- In an area surrounded by art galleries, monuments, refined boutiques, the Hotel Fenice, a 3 star Hotel, is without doubt a romantic choice for a romantic weekend getaway and cultural or business visit. Relax and enjoy the unique view of the city from our roof garden. Hotel Fenice offers guests double triple and quadruple rooms: comfortable and elegant, equipped with all amenities. 11 highest quality rooms guarantee your stay to be unique. ... more less
- Reservation Options:
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- Also Known As:
- Hotel La Fenice
- La Fenice Rome