I am traveling round Europe with two kids and we are all very happy with this hotel. I was almost put off by some of the reviews, so can assure you that the staff are nice, breakfast is a major attraction for the kids - music videos( very quiet!) , our room is cool and really quiet considering the location with a fridge, cupboard, desk and safe. Cleaners do a great job and the bathroom is fine. Beds firm, but they tend to be in Italy and France. In main hotel on second floor and here for ten days.