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Reviewed 31 December 2016

This hotel has slowly been declining. The rooms have not been updated for some time, I can live with that but what has happened to the restaurant? I stay here regularly because of the location.

In the summer I chose to stop eating in the restaurant. The food was not great, but on a business trip I put up with it, however, I could not put up with the freezing air conditioning or the manager's 'could not care less' attitude. The manager refused to turn the air con down or open the doors to let us sit on the terrace. We all sat there wrapped up, while it was 36 outside.

Breakfast, finished me off. On the first morning, there were no fresh rolls, the second morning there were still no fresh rolls and no coffee. An Italian restaurant without coffee, unheard of!

The reception team are amazing and hold this place together. Because of them I keep returning, but even their valiant efforts could not win me over this time.

The reception team are fabulous and are compensating for everyone elses incompetence.

Date of stay: September 2016
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Service
Thank Jane L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Novotel_RomaEur, Direttore generale at Novotel Roma Eur, responded to this reviewResponded 13 January 2017

Dear Jane L,
First of all I thank you very much for choosing to stay in our property.
I do strongly apologize for having failed in delivering high service standards during Your stay. We try to offer to our guests a very nice moment to remember once the leave our Novotel but in this circumstance we have failed.
I hope to welcome you back in our property during Your next stay and reagin Your trust in our services. Best Regards Andrea Dessupoiu

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 December 2016

The Novotel in Eur is located in an office and business district. It offers attractive prices on the weekends. The location is only recommended for visitors that are travelling by their own car. Vehicles can be parked free of charge at the secured hotel parking. The nearest metro station can be reached on foot in 15 minutes.
The Novotel is a modern hotel catering for business people. The rooms are comfortable, modernly furnished. The beds are of good quality. Facilities include a sofa, a desk, a flat screen TV, a kettle for tea/coffee and a fast and reliable Internet access. The bath room is bright and clean, equipped with a bathtub. Numerous free toiletries are provided.
The breakfast is rich, with lots of pastries. Muesli, fruit and dairy products are available for those that would like to have some healthier food options. The restaurant is closed for dinner on Sundays. In the adjacent shopping centre are many restaurant, which are more focused on fast food. I could not make out in the direct surroundings any appealing restaurant.
The nearest tourist attractions that are easily accessible by car, are the Saint Peter Basilica outside of the walls, St. Paul the Martyr Church and the Shrine of the Holy Mother of Revelation at Tre Fontane.
The reception staff speaks fluently English. The weekend rates are very attractive and the hotel is a good choice for travelers having their own car.

Date of stay: October 2016
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Riesst
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 7 December 2016

I moved to this hotel after a accident i had in a airbnb apartment. The night reception manager was very gentle and he made my sure i will fill very comfortable in the hotel. The hotel has a internal garage. The Breakfast was good and generous.

Date of stay: November 2016
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank PI_Square_Italy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 November 2016

Stayed three days for business. The rooms are pretty big but simple, the bed could be a little better but it was good enough and lots of pillows. Bathroom was nice, shower was cold at 7AM on the last day (Wednesday), not sure why, it just was.

The hotel is somewhat basic but if you want Hotel restaurants in Rome, you're going to be missing out on some real treats! Taxi is about 30 minutes to the centre and about 20 Euros.

Staff are great, really helpful and always a nice "hello" when you come in. The room is kept clean and tidy and overall you should have a good stay.

Room tip: Go High and on the east side to get a great view of the Sunrise
Date of stay: November 2016
  • Trip type: Travelled on business
    • Location
    • Sleep Quality
    • Service
Thank Ian D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 November 2016

Excellent service, very kind and effective staff. They very attentive to my needs and bent over backwards to accommodate them.
Rooms adequate for this type of hotel, sufficiently large and clean. Slow internet

Date of stay: November 2016
  • Trip type: Travelled on business
    • Location
    • Rooms
    • Service
1  Thank francesc0palumb0
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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