This was one of the worst experiences I have ever had with a hotel. They charged my credit card three times, even though I told them we would be paying with an alternative card because the one used for our reservation had been stolen prior to check-in. Additionally, the three charges they made were all different amounts, one including a high volume of charges for phone calls we were unaware of. Customer service is not something this hotel excels in. Aside from that, our sleep quality was poor due to the constant noise level of other guests next to us and above us. We could even hear the other guests using the toilet. This was not a good experience at all.
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- Also Known As:
- Villa Maria Regina Hotel Rome
- Hotel Maria Regina
- Maria Regina Hotel